Postmates - Overall Rating based on 21 reviews
Featured Reviews
Reviews (21)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Food delivery experience
The food was amazing and the delivery went smoothly. But, I had a problem with being charged twice for the tip. I tried contacting customer service several times via chat, but they just kept telling me to talk to a different department for help. Sadly, each chat would end without fixing the issue or giving me my money back. It was really frustrating and the customer service was not great at all.
Driver Accountability
I've noticed a problem with the drivers on this platform - there's not enough accountability. It feels like if you don't tip in advance, you might get lousy service. It's annoying as a customer to not get consistent quality of service, so I ended up quitting the platform completely.
Priority Delivery Order
I was really let down by the priority delivery service I paid extra for. Sadly, my order didn't come straight to me like I expected. It made a detour before getting to my place. To make matters worse, the food was late, way past the time they said it would arrive. And on top of that, the delivery person didn't even follow the instructions I gave them, like ringing my doorbell. I only found out my food was here thanks to a neighbor who told me.
Pie craving satisfaction
Oh my goodness, you won't believe it, but I just had the most amazing banana cream pie brought to me by Postmates when my boyfriend and I were so hungry! Polly's desserts are super delicious, especially their cinnamon rolls. Postmates was really quick with the delivery, my treats arrived in no time at all!
Short distance food delivery
The delivery came super quick, and the delivery guy was really nice and on top of their game. But man, the delivery fee was way too high, especially for just 2 miles away from my place. The food was mostly warm, so that was decent. And shoutout to them for not skimping on ketchup and napkins - seems like everyone forgets the basics these days.
Food delivery
I just ordered some food for delivery and I gotta say, I was really impressed with how everything went. The customer service was amazing - super quick and nice responses to all my questions. The food showed up hot and tasty, still fresh even after the journey. The only downside was that I couldn't customize my order much on the app, but it was so easy to place my order that it didn't bother me too much. The prices were fair too, so I think it's a great option for getting a tasty meal delivered hassle-free.
Food delivery experience
I gotta say, I was super impressed with the food delivery I got last weekend. Being able to schedule my order ahead of time made my day so much easier. And when my meal showed up, everything was spot on and tasty. Postmates didn't just deliver my food quickly, they made sure it was just the way I wanted it. This awesome experience has definitely won me over as a loyal customer.
Food delivery
I gotta be real with y'all, I've got some mixed feelings about my food delivery service. Sure, it's super convenient to have my meals dropped off right at my door, but I can't ignore the safety issues that come with it. I always gotta be on high alert, ya know? Can't be too careful these days, with all the shady characters out there. I've got a sneaking suspicion about someone in particular, but I ain't gonna spill any names here.
Best driver ever
This driver was amazing! She answered my messages quickly and made sure to communicate clearly about all my requests. Good communication is super important to me, so if I always get that, I'm totally sold!
Food delivery experience
I had a really great experience with the food delivery service. Right from when I placed my order, I got clear updates on where my delivery was at. It was super helpful to know when to expect my order so I could make plans. The delivery driver was super polite and got my food to me right on time. The packaging was really secure, so my food got to me in perfect shape. I liked being able to adjust the tip depending on how good the service was, it gave me more control over my experience as a customer.
Food delivery order
I gotta tell ya, my experience with Postmates was amazing. The app was so easy to use and ordering was a piece of cake. Everything went smoothly from beginning to end. The delivery driver showed up right on time and was really professional, making sure my order was in perfect shape. I was super impressed with the customer service from Postmates.
Food delivery mishaps
My experience ordering from this service has been frustrating because of all the delivery mishaps. Every time I order something, it feels like the driver ends up at the wrong place, usually the neighbor's driveway. Dealing with this same problem over and over again has been so annoying and inconvenient. I really think the company should think about using a better mapping system, like Google Maps, so they can make sure deliveries are on time and in the right place.
Cheesy and fast food
Oh my gosh, the order from that one place arrived so fast! It was all wrapped up really nicely and looked adorable. The food was amazing - I got a cheesy baked potato, two burgers, chili, and fries. My absolute favorite was the cheesy potato, it was fantastic. And you know what? The chicken nuggets were even better than McDonald's, especially with the BBQ sauce. The delivery driver was really friendly and kept me in the loop on his whereabouts. I'm totally hooked now and already looking forward to ordering from there again!!
Food delivery experience
The food delivery was pretty good. The food I got was tasty and it came right on time, which was nice. But, there was a little mix-up with the delivery guy. When he called to say he was here, he asked for a different name, so I was a bit confused at first. Even with that, he was really nice and professional when I saw him in person.
Recent food delivery
So, my experience with the service has mostly been good, but there are a few things that could be better. One problem I've had is that they don't really take into account that some customers, like me, have social anxiety and prefer not to talk on the phone. I'd rather just have my substitutions approved without having to discuss them over the phone. It would be helpful if they had a way for customers to choose their preferred method of communication to avoid this issue.
Order with hidden fees
This service is such a scam! I thought I wouldn't have to pay a delivery fee like they said, but turns out they tacked on an extra 20% and called it "taxes and fees." Wish they would've been up front about that before I ordered, instead of surprising me with it. I'm not using this service again and I hope others don't get tricked by them either.
Recent food delivery order
I just ordered some food for delivery and I gotta say, it was a pretty good experience. The delivery was quick and everything went smoothly. There were so many restaurant options to choose from, I found exactly what I was in the mood for with no problems. The prices were fair, and I felt like I got a good deal. Unlike the last time I tried a different service, everything went off without a hitch this time. Overall, I was happy with the whole thing and will probably use them again next time.
Priority delivery delay
I've always liked using delivery services, and Postmates is usually my go-to. But my recent experience with their priority delivery service was a bit frustrating. Even though I paid extra for it, my driver decided to make a few stops before dropping off my order, making it 20 minutes late. Luckily, I saved the driver's route just in case, because when I contacted Customer Service about the delay at first, they didn't believe me. Only when I showed them the proof did they finally do something. Ended up fixing the problem through Uber, which was way easier than dealing with Postmates' customer service.
Fast delivery, unsafe drivers
The delivery service on this platform can be a hit or miss. Most of the time, my food comes on time, but there have been plenty of times where the driver totally ignores my request for priority delivery. It's annoying to watch them grab my food, drop it off to someone else, and then tell Postmates they just picked up my order. Plus, the crazy driving in my neighborhood is scary. It's a 10 mph zone, but I've seen a bunch of drivers flying through, risking pedestrians. One driver even said he needed to go fast to get hot food delivered. I'd rather my food show up warm and my neighborhood stay safe.
Fast and friendly food delivery
I just had the best experience with my last food delivery from Postmates. The food showed up right on time, actually earlier than they said it would, totally caught me off guard in a good way. The delivery guy was super nice and did his job like a pro, which I really liked. It meant a lot that he thanked me for the tip, it made the whole thing feel personal. My time with Postmates was nothing but great, I'd totally tell my friends to try them out. And you know what would make me even happier? Some Postmates coupons!
Review with most votes
Postmates: A So-So Experience
I've been using Postmates for a few months now and overall, my experience has been pretty decent. The app is easy to navigate and the ordering process is straightforward. I appr... Read onBy: Amani O'Conner