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25% Would buy here again
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PIllows
1st Dibs is not only enabling of bad business practices by their sellers but is complicit in them.
Last month I ordered 2 pillows worth a total of $1115. The pillows were no longer in stock and instead of alerting me, the seller chose to send a similar set and included a note for me to reach out to them directly if I had a problem. Three weeks later, endless phone calls to 1st Dibs, texts/phonecalls back and forth with seller, and an unwanted trip to UPS...I am still down $116 and am initiating a credit card dispute if I'm not refunded by the end of the day. Insult to injury, after reading through the 1st Dibs customer reviews of this seller, I learned I'm not the only customer who received a similar "bait and switch."
This leads to the most egregious part: When I attempted to write a review of this seller on the 1st Dibs website, I found there was no longer a "review" button option for this buyer. I reached out to 1st Dibs and received the following response from Rachelle from customer service:
"After discussing with the relevant team, they let us know that the orders that have been returned, do not have the review option on the 1stDibs system. We apologize for the inconvenience caused. Unfortunately, you cannot leave a review for this order."
The WORST customer service response to date.ring
Ring diamond fell out after about 4 months, 1st Dibbs basically abandons their customers. Luckily we found the designer and they are assisting us. 1st Dibbs was not useful at all in helping us to resolve the issue. DO NOT USE THIS COMPANY!
Vintage jewlery NEVER RECEIVED
DO NOT BUY FROM THIS COMPANY- I ordered…
DO NOT BUY FROM THIS COMPANY- I ordered a ring that was never delivered. I WAS SCAMMED. I specifically asked to be delivered before I was leaving for out of town in a week and was promised this would be the case. The ring was NOT delivered by the date promised and was NOT delivered to our home late or ever as we have RING DOORBELL footage that shows USPS arriving and delivering a package that day, but never FEDEX even though FEDEX claimed I signed for the delivery (again I was OUT OF TOWN, so not possible). I supplied 1st Dibbs the RING DOORBELL footage, my plane and hotel itineraries as proof and informed them I requested delivery by a specific date and they told me FEDEX denied the claim, as it was signed for (a straight line) and delivered (lie) and the only thing I could do is to file a police report for theft. How can I claim something was stolen if it was never received? How can this be on me when the contract was between 1st Dibbs and FEDEX to have me sign for the delivery and that never took take place? How can a company not care that you paid them with nothing in return and will not dispute FEDEX over their customers claims and proof?? DO NOT PURCHASE ANYTHING from these people. THEY DO NOT CARE IF YOU GET YOUR GOODS OR NOT- DISGUSTING PRACTICES.Diamond Ring
Customer Service was extremely poor no one answered my inquires. They asked for a copy of my government ID and said I had to trust them to delete it when the already had a pending charge on my credit card. After seeing the reviews I am glad I did not and I would avoid this website.
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