1stDibs Reviews
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Two Artworks from an Artist in Bogota
I just bought two pieces of art from an artist in Bogota, Colombia through this platform. The artworks came fast and looked even better in person than I thought they would. The artist's communication was top-notch, which made me trust my purchase even more. I definitely suggest 1stDibs to anyone wanting to find amazing art from skilled artists.
115 piece set of silverplate flatware
I bought a 115 piece set of silverplate flatware on 1stDibs recently. It was described as in good condition with nice pictures, but when it arrived, 19 pieces were so damaged they looked like they had been scrubbed hard. The expensive serving pieces were the worst. I contacted customer service to return it because it was not as advertised. At first, they acknowledged my request, but then they stopped responding to my emails. I had to file a dispute with my credit card company to get their attention. They finally agreed to a return, but wanted me to pay $230 for return shipping. They sided with the seller, a Platinum seller, and tried to pressure me into saying it was "buyer's remorse." They said it was up to the seller to decide if they would take the return, and they didn't show any responsibility for selling damaged items. I'm very disappointed and frustrated with 1stDibs for not supporting buyers. Be cautious when shopping on this platform.
Awesome stuff
I really like this place! I bought some really cool stuff here and the sellers were so nice. They chatted with me and knew all about the products. I'm really happy with what I got and definitely plan on coming back for more.
Vintage mid-century modern armchair
I just got this awesome mid-century modern armchair from 1stDibs and I'm so pumped about it. The site was super easy to use and I found exactly what I wanted. The description was spot on and the photos really helped me visualize what I was getting. Checking out was a breeze and I got a confirmation email right after.
Vintage jewelry
The vintage jewelry on this website is really high quality, I've found some unique pieces that I love and the sellers give great descriptions. Sometimes ordering can be a little glitchy though, which gets annoying. But overall, 1stDibs is always my first choice when shopping for vintage jewelry online.
Necklace purchase
I got this really awesome necklace that was supposed to be white gold, but it actually came in yellow gold. It took forever for it to get here, like nearly two months. But you know what? It's all good because I'm gonna keep it forever and ever! My husband told me to treat myself for Christmas, so I did, and I'm so happy with my new bling!
LeVian ring
I ordered a LeVian ring and they sent me the wrong one. Despite it was their fault, I sent it back but they didn't give my money back. I called multiple times and they still have not resolved the issue. Don't buy anything through this site or you could lose your money as I did. Please, don't trust this Company. They are going to keep your money as a scammer!
Gem stone ring
Do not buy from this company. They do not honor their 3 day return policy.
The ring arrived with a small chip on it. It came late at night so I didn't notice it. I contacted 1st Dibs within 48 hours (as they advertise 3 day return policy). They said because it was worn the return policy was not valid. There was no evidence of wear, no tag on the ring. It was not in condition advertised. First and last time purchasing on 1st Dibs, I do not recommend.
1st Dibs is absolutely incorrect. My message did not say I had worn the ring. I said I said I went to wear it to dinner when we saw the chip on the stone. I sent my return request before dinner and never wore it. I even followed up but they didn’t care. The 3 day warranty simply doesn't. exist.Dining table
My letter to 1stdibs:
I understand you lost this dispute. I have been reimbursed the whole amount. You never took my complaints seriously, you never contacted the seller to ask if what I was communicating to you was true. You denied my request to qualify under the Buyer’s Protection plan you promise on your website. American Express performed an investigation and found that 1stdibs didn’t deliver what was promised. Why would I ever buy anything through 1stdibs ever again, paying premium prices and fees? Why would I do that, when my rights as a customer are completely disregarded? From now on, I will buy directly from sellersPIllows
1st Dibs is not only enabling of bad business practices by their sellers but is complicit in them.
Last month I ordered 2 pillows worth a total of $1115. The pillows were no longer in stock and instead of alerting me, the seller chose to send a similar set and included a note for me to reach out to them directly if I had a problem. Three weeks later, endless phone calls to 1st Dibs, texts/phonecalls back and forth with seller, and an unwanted trip to UPS...I am still down $116 and am initiating a credit card dispute if I'm not refunded by the end of the day. Insult to injury, after reading through the 1st Dibs customer reviews of this seller, I learned I'm not the only customer who received a similar "bait and switch."
This leads to the most egregious part: When I attempted to write a review of this seller on the 1st Dibs website, I found there was no longer a "review" button option for this buyer. I reached out to 1st Dibs and received the following response from Rachelle from customer service:
"After discussing with the relevant team, they let us know that the orders that have been returned, do not have the review option on the 1stDibs system. We apologize for the inconvenience caused. Unfortunately, you cannot leave a review for this order."
The WORST customer service response to date.ring
Ring diamond fell out after about 4 months, 1st Dibbs basically abandons their customers. Luckily we found the designer and they are assisting us. 1st Dibbs was not useful at all in helping us to resolve the issue. DO NOT USE THIS COMPANY!
Vintage jewlery NEVER RECEIVED
DO NOT BUY FROM THIS COMPANY- I ordered…
DO NOT BUY FROM THIS COMPANY- I ordered a ring that was never delivered. I WAS SCAMMED. I specifically asked to be delivered before I was leaving for out of town in a week and was promised this would be the case. The ring was NOT delivered by the date promised and was NOT delivered to our home late or ever as we have RING DOORBELL footage that shows USPS arriving and delivering a package that day, but never FEDEX even though FEDEX claimed I signed for the delivery (again I was OUT OF TOWN, so not possible). I supplied 1st Dibbs the RING DOORBELL footage, my plane and hotel itineraries as proof and informed them I requested delivery by a specific date and they told me FEDEX denied the claim, as it was signed for (a straight line) and delivered (lie) and the only thing I could do is to file a police report for theft. How can I claim something was stolen if it was never received? How can this be on me when the contract was between 1st Dibbs and FEDEX to have me sign for the delivery and that never took take place? How can a company not care that you paid them with nothing in return and will not dispute FEDEX over their customers claims and proof?? DO NOT PURCHASE ANYTHING from these people. THEY DO NOT CARE IF YOU GET YOUR GOODS OR NOT- DISGUSTING PRACTICES.Diamond Ring
Customer Service was extremely poor no one answered my inquires. They asked for a copy of my government ID and said I had to trust them to delete it when the already had a pending charge on my credit card. After seeing the reviews I am glad I did not and I would avoid this website.
Review with most votes
Diamond Ring
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