Aliexpress75 reviews
This score is based on 75 genuine reviews submitted via US-Reviews since 2020.
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I have ordered a Lenovo Xiaoxin Pad Pro tablet off of a vendor called Goldway Store and the delivery took longer than what was promised from the date range of 12/1/25 to 12/8/25.
I ended up getting the delivery on 12/17 and I noticed the package was lighter than anticipated and I opened the package to verify that it wasn't something else and I unfortunately forgot to record an unboxing video since this was my 1st order from my store. I ended up getting 3XL shirts that I did not order and I filled a return/refund request with AliExpress. I also messaged the vendor about the issue and they asked me to post the unboxing video. Unfortunately, since it was already opened to verify the items before requesting a return/refund, I could not do a proper video for it and tried to tape the packet back up to demonstrate what I got. The seller responded back saying that I was a thief and that I swapped packages even though this was my 1st purchase from the vendor. I'm still waiting for AliExpress to respond back with the final solution. However, I don't think they will make the vendor refund me due to making mistakes in proving of getting the wrong items.Sketchy price tactics
I don't trust this seller. I bought a toy for my kid's playtime, then they pushed me to cancel so they could relist it at a higher price. The toy itself was fine, but the practice felt shady.
Small win, big smile
I got this little figure for my kid and the relief hit when he opened it and started playing non stop. I use it on our morning routine, trips to grandma, even on calm evenings. Not perfect—box had a dent and shipment was slow—but it works great.
Rough exchange
Right in the middle of checkout I hit a wall — they barely spoke English and the convo tangled fast. I tried it again the next day; first impression was frustrated but hopeful, then the rep got rude and the whole interaction felt hostile.
Kinda messy, but refund came through
annoying start, but I eventually got a refund, so okay I guess. I ordered a cheap item from AliExpress UK and it didn't match the listing. I asked to return it and sent proof that it reached their warehouse. At first they ignored the evidence and refused the refund, which felt like a scam. After some back-and-forth it got sorted. Tip: take photos, be persistent, and save all messages.
Not worth the headache
I spotted the listing on AliExpress after a friend tipped me and was kind of excited, so I ordered a cheap item. Tracking showed it was delivered to a warehouse, I opened a return and asked for refund (order 8203551725893404), sent all screenshots — customer service ignored the proof and refused. Delivery looked fine on paper but support was useless. Told my friend to wait; poorly handled overall.
Benchtop metal working lathe
Attempted to order 4 different benchtop metal working lathes at advertised deep discount. Took advantage of the Nov 11 sale period with expected delivery Nov 29, never showed up, vendor could not offer an exact delivery date. Next two attempts, from two businesses resulted in the exact same message indicating their final inspection of equipment was unsatisfactory. Final attempt I just canceled today. Delivery by Dec 16th, vendor now indicating 111 days to arrival. Help chat of no use in any of the occasions. Have reached out to Texas attorney general. Doesnt appear the items offered for deep discount are never intended to be shipped. I've purchased smaller items with no success. Feel llike a bait and switch. Each new re-order pushed me further and further out of the sales prices. AliExpress will not honor orH provide a retroactive sale price for similar and equivalent lathes. Hoping the AG takes a look at the business practices.
Refund mess, small bright spot
they wouldn’t refund a $26 return and that dragged on for weeks. I first noticed the "free return" claim in the app after a friend tipped me, so I opened a dispute. After about 1.5 months of messages and nonsense, they still stalled. Kind of annoying, but one agent did give a clear workaround which actually helped a bit in practice.
Long wait over a small refund
I actually liked the item at first — felt solid and did what I needed in that first week — but after I sent it back about six weeks ago I’ve been chasing a $26 shipping refund. AliExpress keeps saying returns are free but won’t cover postage. It’s been slow and a lot of back-and-forth, product fine, service not great and frustrating.
Still on the fence
Halfway through the week I was already on hold, muttering and wondering if I should've just paid extra and bought this power bank from eBay. I hesitated before ordering — worried about shipping and the seller — and those doubts didn't fully go away. The unit itself is fine, I use it every day for work and commuting; it charges my phone quickly. But delivery and customer service were a mess, I chased things for days, so I'm glad it works but still annoyed.
Box, confusion, then sort of fixed
I was halfway through unwrapping the box when I remembered I first saw this on Instagram and even told my roommate to check it out. The checkout was annoying — looked like an 8-piece spinner in the pics but my order confirmation zipped by. The package had only two plates and I was pretty skeptical, honestly. I contacted support and after a slow back-and-forth they tracked my order and sent the rest. Delivery was a bit late but arrived intact; service redeemed the whole thing.
That tiny refund win
save every screenshot and be annoying — it helped me.
Almost tossed it — turned out okay
I first saw this on my sister’s feed and thought, neat but sketchy. I hesitated because the photos showed eight rotating trays and checkout moved weirdly fast. Still, I ordered. Box arrived with only two plates and yes, instant stomach drop. I messaged support and, surprisingly, they replied and sent the missing pieces. Took a bit longer than I liked. The set now spins like advertised. Not perfect and parts feel a tad cheap, but my worries mostly vanished.
Surprise win after a recall scare
I was halfway through my day when I got a notice about an EU safety recall — not the best moment, but honestly it turned out better than I expected. At first I freaked out, kinda thought "here we go again" after past bad experiences with other shops, but their team walked me through what to do, how to stop using the device and how to request a refund. The form was a little confusing and I had to poke around, but once submitted they handled it, refunded me and even suggested safe disposal tips. Pretty relieved, really.
Mildly baffling recall handling
they told me to destroy the items for safety, but then denied my refund because “no sufficient evidence of defect.” Dry, almost bureaucratic. I’m quietly relieved nothing bad happened and glad I acted on the tip; still, the whole back-and-forth with support was frustrating and unnecessary.
Wrong item sent — and no help
they asked for a video, then photos of the box and product, which I supplied. After that they said they'd "carefully assessed" everything and closed the case; no fix, no refund. Kind of stunned, and annoying. Weirdly the mystery item itself looked nicely made, which surprised me, but that doesn't make up for the hassle. My advice: document everything and insist on proof.
Not the air fryer I asked for
I was looking forward to an air fryer for weeknight tacos and quick fries, so opening the box to find a halogen oven was... not the vibe. The oven actually runs fine — roasted a chicken without drama — so shout-out to the product itself — but it's not what I paid for. Asked for a refund right away and got canned, automated replies saying I have to pay return postage. Ridiculous, especially after forking out a big chunk for delivery. Feels like they’re hoping I’ll quit. Mildly functional gadget, awful post-sale experience. Also, the tracking was vague.
Ended up satisfied after a wild ride
I’m satisfied — despite a rough start. I ordered something that showed up unused in the box but the dispute was closed at first (I mean, I sent video and everything). For weeks I was bounced between reps, told to “wait for an email,” and I lost patience. I even contacted my bank. Then, once I escalated properly, the seller and the platform finally stepped in and sorted a refund and replacement. I use the item daily now (commuting, quick fixes at home), it works great. Not perfect, but I’m really relieved — felt skeptical, but it’s solved.
Beads and bracelet making supplies
Very sad company. Been waiting over three months for items to be delivered. They claim I will be refunded the full amount and get to keep the items that come late. I tried but their webpage is not clear on how to request refund. I hate this company, seriously.
Arrived unused but protection ignored
document everything and push for escalation early, don’t just assume it’ll be handled.
About Aliexpress
AliExpress is an online retail service based in China, owned by the Alibaba Group. Launched in 2010, it is comprised of small businesses in China and other locations, such as Singapore, that offer products to international online buyers. It facilitates small businesses to sell to customers all over the world, and one can find almost any kind of product offered at factory prices. AliExpress is particularly known for electronics, fashion, and home goods. The platform operates in multiple languages and provides a wide array of products from various categories, making it one of the most prominent global e-commerce websites.
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Contact Information
400 S El Camino Real #400
94402 San Mateo
United States
Categories Aliexpress
Fashion | Children & Baby | Personal care | Home and Garden | Sport & Outdoor | Electronics | Online Shop
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Last update: December 2025
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Review with most votes
AFFORDABLE AND DECENT QUALITY
I usually purchase from here as they have really good collections in buying products and for bulk orders, they are the perfect option. Also the price is always lesser as compare... Read onBy: Mariana Hall