Back Market82 reviews
This score is based on 82 genuine reviews submitted via US-Reviews since 2023.
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it showed up in way better condition than I expected and it actually included a screen protector and charger, which felt like a tiny bonus that mattered more than I thought. I told my coworker about it the next day because she’d been nervous about used phones too; she ended up checking it out. One detail I’ll harp on — the photos and condition notes online were honest, not the usual vague fluff, and that honesty made the whole thing less scary. The delivery was smooth, customer support answered a question I had without making me wait forever, and the price was way kinder than new. There were small hiccups — I double-checked tracking twice — but overall this turned my first online phone buy into a “not bad at all” story. I’m now waiting on an Apple Watch and feeling weirdly confident about ordering it.
The relief hit when the refund finally showed up
I ordered a phone, it arrived in worse shape than described, and I asked for an exchange. They didn’t have another, so I mailed it back for a refund. Four days after they said they received the package and I should see the money in about five days. Then I got a message saying the phone wasn’t in the box. I had the shipping receipt with the weight, I’d actually warned them the day I mailed it that I couldn’t trade in my old phone because I was returning this one. So yeah, panic. Maybe the carrier messed up, maybe someone lifted it, who knows.
But the moment I knew I was actually okay was when I got a follow-up from their team with a clear explanation, they asked for my receipt, checked the scans, and processed the refund. It wasn’t instant, and customer service wasn’t perfect at first—felt like they assumed I forgot to include it—but once they engaged properly it was handled. I’ve had good experiences with refurbished gear from other shops before, so I wanted to give them a chance. Not a smooth ride, but ended without losing money and they showed they could sort things out when pushed. I’d say be careful and keep all your shipping proof, but if they need to, they will refund.Vanished-in-the-mail headache
I ordered a refurb phone a few weeks ago. At first I liked it — battery seemed fine, screen had a tiny scuff but nothing major. I decided to return it when I noticed some performance quirks after a few days. Mailing it back was easy. The return label printed without fuss and the post office weighed the package. I even kept the receipt showing the weight. So you can imagine my surprise when support later told me the phone wasn’t in the box. They asked if I had simply forgotten to include it. That felt like a weird first move. I had to push, send the mailing receipt, and remind them I had contacted them the day I dropped it off. It took persistent follow-up, a couple of tense emails, and real annoyance before they acknowledged the shipment and processed a refund. The refund did arrive, eventually. That’s the kicker — by the end I felt grudgingly satisfied. The process should have been smoother. What stood out was how easily the company jumped to blaming the customer instead of checking their own chain and the simple evidence I provided. On the plus side, the refund came through and the return label was convenient. But plan for friction. If you care about refurbished gear and want to support slower tech, you can — just save every receipt and be ready to fight a bit if things go sideways.
Kinda surprised, kinda pleased
Kinda slow delivery, service helped though.
Little surprise
Skeptical, then pleasantly surprised
Half-convinced
Saw it on a friend's post, skeptical, ordered, doubts disappeared, actually pleased.
Halfway mix-up
Halfway unpacking, needed it for my sore back; wrong item, still usable.
Quick win
Totally recommend. Used yesterday, arrived fast, phone works, nice surprise.
Worth it, with quirks
Honestly, worth it overall, not flawless — daily work camera, battery surprised me.
Mid-conversation find
Mid-conversation, a buddy sent it — I doubted, but it felt solid.
Quick, skeptical at first
Hesitated, saw it on Reddit; friend tipped, arrived fine, glad
Quick and reassuring
I hesitated since past shops messed up orders; search was quick, specs matched, and I was relieved after buying.
Half expected dent
I half-expected damage, but pristine — fast shipping, phew.
Found the right one
Worth it — I got the exact laptop I wanted at the price I expected. Fast delivery, accurate listing; was skeptical at first but surprised.
Found what I needed, fast
Overall quick and painless, I found a decent laptop for my son in minutes; search was simple, filters could improve.
Cereal Interrupted
Was pouring cereal when the doorbell rang; expected damage, but delivery was fast, support replied, phone now my daily work-and-music companion.
Nice find
Saw it on a buddy's post, skeptical, ordered anyway; quick delivery, matched the ad — that's when I felt satisfied.
Didn't expect this
I almost bailed — worried about buying a used MacBook, but the site was easy, price was fair, shipping updates actually surprised me too.
Almost didn't trust it
Was skeptical at first, but when it booted fast and the camera worked I relaxed, overall happy, just check battery life.
That moment
When it powered up and showed no glitches, I knew I’d found my go-to for used phones; wish battery details were clearer though, honestly.
About Back Market
Back Market is a specialized marketplace that focuses on the sale of refurbished electronic devices and appliances. Founded in 2014, the company operates with the goal of reducing electronic waste and promoting a more sustainable consumption model by providing consumers with a trustworthy platform to purchase high-quality, professionally restored electronics at competitive prices. By collaborating with certified refurbishers, Back Market ensures that all products meet stringent quality standards before being listed on their platform. Their offering includes a wide range of electronic products, from smartphones and laptops to small home appliances, each accompanied by a warranty to provide buyer confidence. The company has gained substantial recognition for its efforts to make refurbished products a mainstream choice for consumers worldwide, contributing to a more circular economy.
Details
Contact Information
41 Union Square W, 2nd Floor
10003 New York
United States
Categories Back Market
Online Shop | Electronics | Merchandise | Multimedia & Magazines
Page Statistics
Last update: March 2026
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Review with most votes
2018 MacBook Pro 15
What is my problem with Back Market? If my review has been any indication, I am pretty unhappy with them because out of the 3 orders I have placed through them, all have been in... Read onBy: Gustavo Maya