Back Market44 reviews
This score is based on 44 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.That weird day it worked out
I ordered from them a couple weeks ago (first time) and the site looked fine, so I was optimistic. The package ended up at the wrong door — I only noticed because Royal Mail’s doorstep photo showed the parcel. I messaged Back Market and after a slow back-and-forth they finally handled a refund/replacement. I actually relaxed when the confirmation arrived; still annoying, but glad it ended okay.
Needed it for work, became a saga
I had doubts because there was no UK office, but I bought it—needed a phone for daily work calls. After two months the caller ID died. Support blamed a small scuff and said arbitration was EU-only so no local option. I had to file a fraud claim with my bank. Months later, after extra photos and taking off the screen protector, they refunded. Annoyed and tired, but at least it ended.
Breathing room
glance at the seller reviews first, saves a headache.
When it finally clicked
battery seems a little tired and the palm rest has a faint scuff, but for the price it's holding up well. Tip: check battery specs if you need long unplugged sessions.
Rainy Sunday find
snappy, no weird noises, keyboard felt solid. The exact moment I knew I’d made the right call was when my usual heavy apps opened without complaining. Packed well, showed up faster than expected, and honestly felt like a smart little steal. Second time buying from them, happy so far.
Rough start, but glad it worked out
I set this refurbished iPhone 14 up during lunch and was impressed with the screen and camera — it felt solid in my hand and handled my usual apps (maps, email, Spotify) smoothly. Then, within an hour it froze and wouldn't respond to any shutdown tricks. I emailed support since there's no phone line; replies were slow, about a day or two between messages, so not ideal. They arranged a prepaid return and full refund. I was nervous about my personal data, but support suggested steps to back up and wipe it, and I managed that before sending. Not perfect, but relieved it ended OK and the phone itself felt good for daily use.
Half-price surprise
£30, same reason — cracked screen. It felt like bait-and-switch, plain and simple. The actual process was simple enough but that surprise lowball left a sour taste. I probably would tell the friend who tipped me to be careful; maybe try somewhere with clearer checks up front. Annoying, but not the end of the world.
Locked out and stuck in limbo
A few hours after setting it up, the phone froze and I was already halfway through a mild panic. Customer support is the thing I focus on here — they do offer a return and refund, which was nice, but everything is email-only and each reply takes a day or two. No quick call, no live person to ask “how do I wipe this?” I ended up worrying about sending back a device that still had my accounts on it. Honestly, if you buy from them, ask for clear steps to remove your data before you ship. I’m frustrated but at least the refund path exists.
Business phone drama (battery edition)
I hesitated a lot before ordering because they had two prices — one said replaced battery, one didn't. I paid the premium for the replaced battery 'cause I run my business off my phone and can't be offline. Got the phone and the battery looked older than advertised, lots of cycles, not what I paid extra for. I asked for the refund; they offered returns but by then I'd already traded in my old device. Can't be without a phone for a week, so I'm stuck. Their support mostly bounced messages between partners, like ping-pong, and refused the extra £70. Annoying and costly — useful phone, but feels like they over-sold the warranty.
Cracked screen, slow returns
no return address shown, they delayed a label, and replies read like canned AI arguing instead of solving things. I had to leave the country for work; they withheld the shipping label until I left, then sent one that only works in the US. Annoying. Eventually they issued a refund after a couple weeks. The phone itself ran fine otherwise — battery held up, performance smooth. Useful device, just a very messy buying experience.
Almost gave up, then it clicked
cool, charging fine, no weird quirks. Not perfect, but far better. So I’m back to using a phone I trust. Would I buy refurbished again? Maybe. With caution, and only if returns are straightforward.
They actually found my BTC — with a few caveats
legal disclosure sent to the exchange, a PI in Germany on the case, and a sworn statement filed with local cops — all within days. Communication wasn’t flawless (updates could be clearer), but the team’s hustle paid off. About two-and-a-half weeks later roughly $90k showed up in my cold wallet. That surprised me — didn’t think it would work. Overall honest, effective, but expect some bumps in updates.
Not sure at first, then relieved
Halfway through my meltdown I remember telling myself “this is probably another scam,” but I called anyway. I’d already wasted time with a different firm that promised big and did nothing, so yeah, I was doubtful. These folks, though, got into the docs fast, traced the coins to Kraken and started pushing — legal disclosure to the exchange, a PI over in Germany, and they even helped get a sworn statement filed with the cops. It was weirdly calm after that, like things finally moving. Seventeen days later about $89,000 hit my cold wallet. Still kind of in shock. Napua Francesca and her recovery crew were solid — skeptical at first, converted to relieved.
Relief after a rough start
trust your gut, check companies properly, and act fast. If something feels off, don’t sit on it.
Bought the promise, got a test drive
refurbished gear, claims that sounded too good, and me, deciding whether to risk it for a cheaper iPhone 13 mini as my everyday pocket phone. For the first few months it behaved fine for commuting, podcasts, and the endless group chats. Then the dip happened, and yeah, I compared it to my work iPhone 14 that’s stubbornly still at 100%. Reached out to support and got the usual robotic replies; that was frustrating and slow. Eventually a human did pick up and told me to send it in — a pain because being phone-less for 3–5 days isn’t ideal, but they turned it around quicker than I expected. The replacement fixed the issue and now it’s back to normal; my skepticism didn’t vanish overnight, but it faded. Not perfect service, but the phone itself is doing what I needed it to do.
That moment I stopped rolling my eyes
mail it in for repair. Which sounded weird — if the battery was “new,” what exactly would they fix? Also, being phone-less for several days? Not ideal. I kept pushing, a couple of annoying automated replies, then finally a real person called. They walked me through diagnostics, arranged an expedited repair and even sent a temporary device so I didn’t go dark for days. When the phone came back and the health showed a proper 100% (and it actually held charge), I breathed out. Not perfect service out of the gate, but that human touch and the quick fix turned my annoyance into genuine relief.
Finally got the paperwork straight
an email arrived with the corrected proof of purchase and the extended warranty switched over. Before that I was pacing a bit — I’d bought a refurbished Dell through Back Market, paid extra for a 2-year warranty, and then got a different Dell than the one shown in my order. I spent weeks in chat threads (sometimes felt like talking to a bot) being told they were waiting on the seller to produce the right document. No phone number, just "we're waiting," over and over. Then, after a round of follow-ups, someone actually pushed for the updated invoice and confirmed the warranty would apply. Not perfect — the process was slow and I had to keep nudging — but that confirmation was the moment I felt they took responsibility. If you buy a refurbished device here, double-check the model on the invoice as soon as it lands and keep copies of every chat. My advice: be persistent and ask explicitly for a corrected proof of purchase if serial/model differs. Emotionally, it was annoying while it dragged on, but relief when it was fixed made it worth staying on top of it. Overall, a reasonable experience once resolved, but room for improvement on their speed and direct contact options.
Better than "fair" — then a nightmare to resolve
my phone came back. The microphone issue remained. On top of that the screen was scratched and the LCD was damaged — things that weren’t there when I sent it in.
BackMarket’s response was basically that because I bought a phone described as fair, this condition was acceptable. They ignored the fact the phone left with only a mic problem. They won’t fix it or offer a proper refund. I like the idea of refurbished gadgets and was happy at first, but their returns handling was so bad I’m considering legal options. I won’t buy from them again.Recent phone purchase
I recently bought a phone from Back Market and I gotta say, it was a great experience. I've gotten phones from them before and I'm definitely planning on getting more for my family. Back Market partners with local sellers to offer quality used and refurbished electronics. Even though one of the phones I got had some charging issues, Back Market quickly replaced it without any trouble. The customer service team was super nice and really wanted to make sure I was happy with my purchase. Overall, I feel like they're my go-to in the used electronics game and I really appreciate how focused they are on making customers happy. If Back Market ever went public, I would seriously think about investing in their stocks.
Smartphone purchase
I really love shopping at Back Market. Their service is top-notch and the products they sell are really great quality. I've bought a few smartphones from them and every time I've been super impressed with the condition. Even though they're labeled as used, good, or very good, they practically look brand new. The battery life has always been over 90%, showing that Back Market really sells top-notch stuff. I also love that they recycle phones, it's great for the environment. I highly recommend Back Market to anyone looking to buy electronics.
About Back Market
Back Market is a specialized marketplace that focuses on the sale of refurbished electronic devices and appliances. Founded in 2014, the company operates with the goal of reducing electronic waste and promoting a more sustainable consumption model by providing consumers with a trustworthy platform to purchase high-quality, professionally restored electronics at competitive prices. By collaborating with certified refurbishers, Back Market ensures that all products meet stringent quality standards before being listed on their platform. Their offering includes a wide range of electronic products, from smartphones and laptops to small home appliances, each accompanied by a warranty to provide buyer confidence. The company has gained substantial recognition for its efforts to make refurbished products a mainstream choice for consumers worldwide, contributing to a more circular economy.
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Contact Information
41 Union Square W, 2nd Floor
10003 New York
United States
Categories Back Market
Online Shop | Electronics | Merchandise | Multimedia & Magazines
Page Statistics
Last update: November 2025
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Review with most votes
2018 MacBook Pro 15
What is my problem with Back Market? If my review has been any indication, I am pretty unhappy with them because out of the 3 orders I have placed through them, all have been in... Read onBy: Gustavo Maya