Back Market61 reviews
This score is based on 61 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Lucky find
was skeptical at first but the phone's battery life surprised me — feels like new, and after bad buys elsewhere I'm actually relieved and happy
Was nervous, then meh, battery won me over
Needed a phone for work, hesitated about £800 and app-only chat. Replies were daily so slow; I got PayPal involved. Phone battery surprisingly lasts.
Saw it through a friend
Spotted it on a friend's post, so I tried it. Arrived in two days, great condition, and support answered quick — pleasantly surprised, really.
Lucky find
Totally worth it — won't buy retail anymore. A buddy sent a Facebook listing; paid $270 for a $1,500 machine, perfect condition, arrived fast.
Refund runaround
Saw it on a friend's Instagram, ordered, then canceled — but they shipped anyway. Now I'm chasing a refund, customer support is slow and delivery was a mess.
Nearly new with a scratch
I hesitated because it was refurbished. I got it and started using it the day it arrived. My doubts faded within an hour. Feels almost new. Tiny scratch on the case. Battery life is decent.
Birthday scramble, kinda relieved
Ended up okay but started rough — I thought they'd lost my S24. Ordered for my kid's birthday, no updates for days; after bugging support it finally shipped, late but working.
Skeptic turned buyer
I was skeptical at first — used sellers had burned me before, so I hesitated. Phone arrived fast, honestly like new, and setup was painless. Kind of surprised it actually worked so well, really.
Blue choice, small premium
Overall I'm satisfied, even if I felt a bit skeptical at checkout. The site was straightforward and I found the darker blue iPhone 13 fast. Paid about twenty bucks more plus warranty, which stung a little, but the phone fits and delivery was quick.
Got the right blue
Pretty satisfied overall — I got the exact iPhone 13 in that darker blue and it feels right. A coworker tipped me to the site; it was easy to browse. I did cough up about $20 extra plus tax and a warranty, but it's fine.
Worth the hassle
Turns out it worked out — barely. I bought it for urgent remote work — had a presentation looming — and the screen went dark after a few uses. Support was awful at first (same scripted replies), but after pushing they sent a replacement and it runs fine.
Surprisingly solid pick
Looking back, this was way better than I expected — exactly what I needed. I was skeptical at first when I ordered it a few weeks ago, but after switching from my old iMac the extra storage and RAM actually helped my workflow. It showed up clean, almost like new; I took the 1-year warranty and added two years of accidental coverage. First impression cautious, now satisfied.
Almost didn't buy
I almost skipped this purchase 'cause refurbished stuff felt risky, but their delivery was actually fast and the phone looked like new. I mean, I’ve had worse luck with other sellers. Kinda relieved — better for my wallet and, eh, the planet too.
Spotted it online
I spotted Back Market on a tech forum and told a friend — pretty skeptical at first. When the phone arrived on time and looked almost new, I knew I was satisfied. Packaging was tidy, device worked right away, so yeah, felt like a smart, cheaper choice.
Worked after a hiccup
Not great at first, but end result was okay. Phone showed up locked to Verizon, even though the listing said unlocked. It had Verizon junk on top of Samsung stuff, which annoyed me. Luckily my local T-Mobile guy got it unlocked in ten minutes, so it's fine now. I've had better luck buying used elsewhere, so I'll probably try eBay next time.
Unboxed with cold coffee
one tracking email could've been clearer. Overall, happy and relieved.
Halfway ready
Was halfway through setting it up when I noticed a bunch of carrier apps — the seller said unlocked but it arrived tied to Verizon, so my T‑Mobile SIM didn't work. Lucky for me a local T‑Mobile tech fixed it, which was great. I use the phone every day for commuting and podcasts; it's fine now, but the hassle cost me time and patience.
That weird day it worked out
I ordered from them a couple weeks ago (first time) and the site looked fine, so I was optimistic. The package ended up at the wrong door — I only noticed because Royal Mail’s doorstep photo showed the parcel. I messaged Back Market and after a slow back-and-forth they finally handled a refund/replacement. I actually relaxed when the confirmation arrived; still annoying, but glad it ended okay.
Needed it for work, became a saga
I had doubts because there was no UK office, but I bought it—needed a phone for daily work calls. After two months the caller ID died. Support blamed a small scuff and said arbitration was EU-only so no local option. I had to file a fraud claim with my bank. Months later, after extra photos and taking off the screen protector, they refunded. Annoyed and tired, but at least it ended.
Breathing room
glance at the seller reviews first, saves a headache.
About Back Market
Back Market is a specialized marketplace that focuses on the sale of refurbished electronic devices and appliances. Founded in 2014, the company operates with the goal of reducing electronic waste and promoting a more sustainable consumption model by providing consumers with a trustworthy platform to purchase high-quality, professionally restored electronics at competitive prices. By collaborating with certified refurbishers, Back Market ensures that all products meet stringent quality standards before being listed on their platform. Their offering includes a wide range of electronic products, from smartphones and laptops to small home appliances, each accompanied by a warranty to provide buyer confidence. The company has gained substantial recognition for its efforts to make refurbished products a mainstream choice for consumers worldwide, contributing to a more circular economy.
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Contact Information
41 Union Square W, 2nd Floor
10003 New York
United States
Categories Back Market
Online Shop | Electronics | Merchandise | Multimedia & Magazines
Page Statistics
Last update: December 2025
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Review with most votes
2018 MacBook Pro 15
What is my problem with Back Market? If my review has been any indication, I am pretty unhappy with them because out of the 3 orders I have placed through them, all have been in... Read onBy: Gustavo Maya