Back Market30 reviews
This score is based on 30 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Bought the promise, got a test drive
refurbished gear, claims that sounded too good, and me, deciding whether to risk it for a cheaper iPhone 13 mini as my everyday pocket phone. For the first few months it behaved fine for commuting, podcasts, and the endless group chats. Then the dip happened, and yeah, I compared it to my work iPhone 14 that’s stubbornly still at 100%. Reached out to support and got the usual robotic replies; that was frustrating and slow. Eventually a human did pick up and told me to send it in — a pain because being phone-less for 3–5 days isn’t ideal, but they turned it around quicker than I expected. The replacement fixed the issue and now it’s back to normal; my skepticism didn’t vanish overnight, but it faded. Not perfect service, but the phone itself is doing what I needed it to do.
That moment I stopped rolling my eyes
mail it in for repair. Which sounded weird — if the battery was “new,” what exactly would they fix? Also, being phone-less for several days? Not ideal. I kept pushing, a couple of annoying automated replies, then finally a real person called. They walked me through diagnostics, arranged an expedited repair and even sent a temporary device so I didn’t go dark for days. When the phone came back and the health showed a proper 100% (and it actually held charge), I breathed out. Not perfect service out of the gate, but that human touch and the quick fix turned my annoyance into genuine relief.
Finally got the paperwork straight
an email arrived with the corrected proof of purchase and the extended warranty switched over. Before that I was pacing a bit — I’d bought a refurbished Dell through Back Market, paid extra for a 2-year warranty, and then got a different Dell than the one shown in my order. I spent weeks in chat threads (sometimes felt like talking to a bot) being told they were waiting on the seller to produce the right document. No phone number, just "we're waiting," over and over. Then, after a round of follow-ups, someone actually pushed for the updated invoice and confirmed the warranty would apply. Not perfect — the process was slow and I had to keep nudging — but that confirmation was the moment I felt they took responsibility. If you buy a refurbished device here, double-check the model on the invoice as soon as it lands and keep copies of every chat. My advice: be persistent and ask explicitly for a corrected proof of purchase if serial/model differs. Emotionally, it was annoying while it dragged on, but relief when it was fixed made it worth staying on top of it. Overall, a reasonable experience once resolved, but room for improvement on their speed and direct contact options.
Better than "fair" — then a nightmare to resolve
my phone came back. The microphone issue remained. On top of that the screen was scratched and the LCD was damaged — things that weren’t there when I sent it in.
BackMarket’s response was basically that because I bought a phone described as fair, this condition was acceptable. They ignored the fact the phone left with only a mic problem. They won’t fix it or offer a proper refund. I like the idea of refurbished gadgets and was happy at first, but their returns handling was so bad I’m considering legal options. I won’t buy from them again.Recent phone purchase
I recently bought a phone from Back Market and I gotta say, it was a great experience. I've gotten phones from them before and I'm definitely planning on getting more for my family. Back Market partners with local sellers to offer quality used and refurbished electronics. Even though one of the phones I got had some charging issues, Back Market quickly replaced it without any trouble. The customer service team was super nice and really wanted to make sure I was happy with my purchase. Overall, I feel like they're my go-to in the used electronics game and I really appreciate how focused they are on making customers happy. If Back Market ever went public, I would seriously think about investing in their stocks.
Smartphone purchase
I really love shopping at Back Market. Their service is top-notch and the products they sell are really great quality. I've bought a few smartphones from them and every time I've been super impressed with the condition. Even though they're labeled as used, good, or very good, they practically look brand new. The battery life has always been over 90%, showing that Back Market really sells top-notch stuff. I also love that they recycle phones, it's great for the environment. I highly recommend Back Market to anyone looking to buy electronics.
Cool phone purchase
Hey man, you gotta check out Back Market for refurbished phones! I've tried buying from other sites in the past, but I always ended up having to return them because they were just not up to par. The one I got from Back Market was seriously like new, I couldn't even tell it was refurbished! I'm so thrilled about it.
Phone
I just got a new phone from Back Market and I gotta say, I was pleasantly surprised at how smooth and easy the whole thing was. Buying a phone can be a pain, but Back Market made it a piece of cake. Their website is super easy to navigate and has some really neat features that made it easy for me to find what I was looking for. The filters helped me narrow down my options and the prices were seriously unbeatable. It was cool that the website had personality and made the whole experience kinda fun.
iPhone 12 purchase
I just got my new iPhone 12 from Back Market last week and I'm super happy with it! It's working great and it looks awesome. There are just a couple small scratches on the back, but you can barely even see them. The screen is flawless and the phone looks almost brand new. I can't wait to show it off to all my friends and family. Thanks a bunch, Back Market!
Headphone purchase
I just got these headphones online and they are seriously amazing. I've used them for working out, traveling, and just normal computer stuff - they work great in every situation. Pairing them with different devices is super easy too. Even though they're refurbished, they're still really high-quality and look brand new. I definitely recommend checking out this platform for your next purchase.
iPhone 12 purchase
This was actually my second time getting an iPhone from Back Market, and I gotta say, I am super impressed with how good the phone is and the awesome service I got. The iPhone 12 I bought was supposed to be in "very good condition," but honestly, it was more like "perfect." It totally blew me away and I am beyond happy with my buy. Back Market really came through as a solid place to get refurbished electronics.
Awesome tablet
I recently got this really amazing tablet that arrived the very next day! I totally forgot to include my apartment number in the shipping address, but the salesperson contacted me immediately to double-check the info. Even though I picked the "good" condition, the tablet came looking almost brand new! And the packaging was really well done. It can be tough to trust refurbished products sometimes, but I would definitely recommend this place. I've actually purchased 4 phones from them already!
Phone purchase in excellent condition
I bought a phone in great condition with a new battery from Back Market recently. The price was $560, way cheaper than at a regular store. The phone looked brand new, had real parts, and even came with a super quick cable. It was top quality and you couldn't even tell it was fixed up. Plus, the delivery was fast, making it to me in just 3 days as promised. Overall, my first time buying from Back Market was awesome and I'd definitely shop there again.
Refurbished phones for son's job
Back Market has seriously saved my bacon when it comes to getting refurbished phones for my son's risky line of work. I've bought a bunch of phones from them over the years and have always been blown away by how good they are and how affordable they are. Every phone works like a charm and looks almost good as new. I'm so thankful I stumbled upon Back Market to keep my son plugged in and safe.
refurbished laptop purchase
I just got a refurbished laptop from Back Market and I gotta say, I'm pretty impressed! I specifically picked an older model because I needed it to have enough ports for all my stuff, and this laptop fits the bill perfectly. The package came real quick and the laptop itself is in awesome shape. There's only one little scratch on the case, but it's no biggie. The battery is like new, and it even came with a brand new charger. I had no problems updating the software to the newest version. All in all, I'm super happy with this buy and shocked that I snagged such a cool device for under $200!
Fair Condition Electronics Purchase
I just bought some electronics from this store in fair condition and I have to say I was pleasantly surprised by the quality. Even though they were listed as fair condition, the items I got were practically brand new. I've ordered from them a few times already and they never disappoint.
Tech purchases
I've bought a bunch of stuff from Back Market and every time has been great. The latest thing I got was a 2018 MacBook Pro to swap out my 2017 MacBook Air because it was having battery problems. It was super easy - I got the insurance when I bought it, sent back my old laptop, and then got paid for it that I used to buy the new one. The website is really easy to use, the shipping tracker is on point, and the shipping is quick. I like that the tech is recycled and the prices are fair. I'll definitely keep shopping here for all my tech needs from now on.
Refurbished device purchase
I was a bit skeptical at first about buying refurbished devices, but I gotta say, I was pleasantly surprised with the quality I got from Back Market. This is actually my fourth time buying from them, and every device has been top-notch. I usually go for devices in GOOD condition, and they've all been in excellent shape. Plus, the delivery is quick and the 12-month warranty is just as good as what you'd get with a brand new device, but way cheaper. I definitely recommend checking out refurbished devices from Back Market.
iPhone XR 64gb
I was so happy with all the choices I found on Back Market when I was looking to buy some refurbished electronics. It was really cool that I could pick out a device based on its condition and how much I wanted to spend. The iPhone XR I got was just as they said - in fair condition with only a tiny scratch near the speakers. The screen was looking good and everything was working perfectly.
Refurbished 2020 laptop
I just got my refurbished 2020 laptop and I gotta say, it's like a whole new computer! The battery life is amazing, the graphics are super clear, and it's perfect for all my writing and photo editing stuff. Only downside is I couldn't transfer MS Office from my old laptop, but that's a minor issue compared to how awesome this device is. I always go to Back Market for refurbished tech - they're trustworthy and have great prices. And the fast, free delivery was just the icing on the cake. I'm really happy with my purchase overall!
About Back Market
Back Market is a specialized marketplace that focuses on the sale of refurbished electronic devices and appliances. Founded in 2014, the company operates with the goal of reducing electronic waste and promoting a more sustainable consumption model by providing consumers with a trustworthy platform to purchase high-quality, professionally restored electronics at competitive prices. By collaborating with certified refurbishers, Back Market ensures that all products meet stringent quality standards before being listed on their platform. Their offering includes a wide range of electronic products, from smartphones and laptops to small home appliances, each accompanied by a warranty to provide buyer confidence. The company has gained substantial recognition for its efforts to make refurbished products a mainstream choice for consumers worldwide, contributing to a more circular economy.
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Contact Information
41 Union Square W, 2nd Floor
10003 New York
United States
Categories Back Market
Online Shop | Electronics | Merchandise | Multimedia & Magazines
Page Statistics
Last update: October 2025
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Review with most votes
2018 MacBook Pro 15
What is my problem with Back Market? If my review has been any indication, I am pretty unhappy with them because out of the 3 orders I have placed through them, all have been in... Read onBy: Gustavo Maya