Bershka59 reviews
This score is based on 59 genuine reviews submitted via US-Reviews since 2023.
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I unboxed it on a slow Tuesday evening after work and tried it straight away. The item feels solid, not flashy, with a decent weight and simple controls — exactly what I expected when using it for the first time. Shipping sat in “preparation” for a few days and the seller sent it in a thin paper envelope, which felt careless. Happy the product itself works well though, just annoyed by the delivery and packing, and customer service.
Product OK, logistics not
Not worth full praise — the item itself works fine, but the shipping and packaging dragged it down. I needed this for a move and for some nagging back pain, so I wanted it sooner and intact. It sat in "preparation" for three days before the courier ever saw it, and then it arrived in a thin paper envelope, really flimsy — not ideal, not ideal. Given the price, they could've tried a little harder. Made me slightly annoyed, honestly.
Comfy enough, but not perfect
I grabbed these wireless earbuds after my old ones died on a long commute — needed something that actually survives a day. They sit snug most of the time, though they slip when I sweat a bit. Sound is lively, bass has punch, vocals are clear. The touch controls are kinda fiddly and took me a minute to get used to. Battery easily handles work calls and music. Overall happy, but a couple small fixes would help.
Finally arrived, after a lot of hassle
the shoes did arrive after a long mess. I paid extra for faster shipping and waited forever, annoying yes, but customer support eventually picked up and sorted a refund on the expedited fee. Communication was spotty, I had to chase them a few times and one rep was slow, but in the end they were polite and the package showed up. If you order, expect delays and bug them a bit; it worked for me, so I'm relieved.
Not worth the hassle
don’t buy from them if you value returns. I spotted the jeans on Instagram—my sister tipped me to snag the Black Friday deal—and they fit shockingly well (like, better than expected). Then I noticed a seam coming apart after a few wears. Tried to return it a couple days after the 30-day mark—during Christmas—and they wouldn’t budge (apparently their holiday calendar stops on day 30). That was the weird part: good fit, sadly awful customer policy. Learned my lesson; there are plenty of shops that handle faults without drama.
Locked-out return saga
replies were either very badly written or just not helpful, and a few times they told me to "wait for a courier" even though none had been scheduled. That account lock was the real headache, it made a simple refund feel impossible. After a lot of nagging and finally getting someone higher up involved, they did process the refund and I got my money back. So yeah, annoying and slow, but it can be resolved. Tip: try in-store first or keep screenshots and be persistent.
Bought the chair, missed the discount
firm where it should be, a bit cushy on the seat, adjustable tilt and the armrests aren’t annoying. It’s not perfect (tiny squeak when I lean back sometimes) but overall I can sit longer. The annoying part was the promo: they kept promising a discount code "tomorrow," asked me to send a screenshot, then gave robotic answers like "being investigated" and wanted more docs that I don't have. Helpful product, shaky support.
Came quick, pleasantly surprised
they replied fast, were friendly, offered tips and an easy return option, so I’m actually happy to keep them for casual wear overall.
Nice dress, messy follow-up
I actually spotted the dress on a coworker’s Instagram and my sister pushed me to go try it in-store. The fabric felt nice, color was spot-on, but the fit wasn’t right so I returned it after about a week. The woman at the store was really helpful — she scanned everything, handed me proof, and even said the refund would show up soon. I was relieved, honestly, and grateful for that bit of human help. But it’s been over two months and still no money. I’ve messaged by WhatsApp, emailed, called — either silence or “please wait.” My account even says return completed, so yeah, odd and frustrating.
Finally resolved — relief more than joy
I was pouring coffee when the refund finally showed up, and honestly that’s the exact moment I felt satisfied. Ordered online, courier (Evri) dropped the package at the wrong address and later admitted it was their mistake. Bershka took ages to respond and I had to chase them for two weeks, with a bunch of messages back and forth. I’ve shopped elsewhere and got quicker fixes, so this stung more because I’d been a member for years. Still, once they processed the refund and re-sent the replacement I actually felt relieved — not thrilled, but glad it didn’t end up lost. Dry outcome, grateful it was fixed, though the whole runaround could’ve been handled way better.
Boxy tee bargaining
So there I was, fifth trip to Bershka at Alexa, just trying to buy a boxy-fit tee for daily wear — toss it on for errands, layer it for cold commutes. Every single time they told me, “Come back in an hour, it’s in the warehouse.” I came back an hour later. Same line. Four times. Next day, same story. Either they were fibbing or they didn’t care. Staff came off rude and kinda lazy, zero real follow-up. I never actually got to try the shirt. Bit annoying and a waste of time, honestly. The tee might have been great, but after that circus I lost interest.
Rainy-day surprise
I was juggling a toddler and a tote when I ducked into Bershka in the Galleria and honestly I almost walked back out. I'd read a few sketchy reviews so I went in kind of braced for a hassle, not expecting much. The first person I met was a bit curt and I hesitated, but then a different associate stepped up, apologized for the mix-up and was really patient while my kid explored the racks. He picked out a couple options fast, helped with sizes and even pointed out a small promo I missed. I ended up trying the pieces that same night and they fit great — totally unexpected. Checkout was quick too. All in all a pleasant surprise, will pop back next time.
Campus delivery was the weak link
I'm wary of ordering from them if you live on a college campus. I ordered something I needed for school (just everyday stuff, nothing fancy) and the checkout process was fine — price looked fair and the site worked without glitches. But the package was left at the main building front desk instead of handed to my mailroom like they’re supposed to do. The campus mail office wouldn’t accept it because it wasn’t delivered to them directly, so it just sat there, unseen, probably taken by someone passing through. I’ve reached out to customer service more than once and all I get is “delivered” and no refund or replacement. So yeah, the ordering and price were OK, but the delivery handling and support really let me down. Use with caution if your mail has special rules (like mine), otherwise it could be fine.
Front-desk disappearing act
annoyed, of course. I contacted customer service more than once, and after some back-and-forth and a bit of waiting (and me pacing, yes), they actually tracked it down and offered a replacement credit. That’s the moment I felt satisfied — when they stopped repeating “delivered” like a broken record and did something useful. Not perfect: it took time, and I wish they’d known campus rules better, so delivery deserves better. Still, getting some resolution — not just silence — made me feel like they cared enough to fix it, even if it was a clumsy start.
Green jacket, jeans, and a surprisingly smooth delivery
free shipping, showed up on time, nicely packed (no crumpled mess), and the tracking updates were clear. I even messaged customer service about a possible exchange and they were chill, quick, not robotic — answered like a person. Also worth saying: their teen line is genius (I buy for my younger sibling sometimes), fits differently in a good way — shorter hems, better proportions. Pricing feels fair for what you get. So yeah, started doubtful, ended satisfied — useful stuff for daily life and not a headache to order or get delivered.
Saved-by-one-staff-member
the dress fit well, the fabric was soft, and the jacket was lighter than I expected — great for layering. So yeah, customer service was rocky, but one person turned it around. I’ll be wary next time, but happy with how the clothes feel and how my daughter looked on her night.
Small miracle from one helpful person
I almost didn’t place the order — I saw the stuff on Instagram (a friend had tipped me, actually) and thought, hmm, risky right before my daughter’s 18th. Still, I went for it and picked a bunch of pieces with delivery set for Sept. 2. Then nothing showed up, and honestly my confidence started to sink. The chatbot kept looping questions at me, which was just... annoying, and the phone help was wishy-washy — vague answers, even gave me the wrong store number. I ended up hunting down the right contact myself (not ideal). Then Lateesha in Edinburgh turned the whole thing around. She actually listened, cared, and sorted things so the boxes finally arrived on Sept. 5. Kind of unexpected, that one person could make the rest of the process feel competent. So my doubts faded — not because the system was great, but because of her. Would I buy here again? Maybe, but I’d be ready to chase things if needed. Still, happy daughter, pretty clothes, and big thanks to Lateesha for saving the day.
Left at door, gone — and nobody helps
"delivered." Problem was, the box wasn’t at my doorstep and I was home the whole time. I ordered a jacket from the site about two weeks ago — checkout was quick and price seemed fair, so first impression was fine. That’s why this whole thing felt so off. I called the courier first and, to my surprise, their rep admitted the driver hadn’t followed protocol and that the package was likely taken after being left unattended. That admission was unexpected and actually helpful in proving something went wrong. But then I contacted customer service at the retailer and it went downhill. On the phone they told me I’d get a refund and even asked me to wait a couple hours. I waited. No refund appeared. Later I got an email saying they wouldn’t refund me after all. Their FAQ even says the courier should leave a note and try again, or you’ll get refunded after failed attempts — none of that happened here. So the odd part is: the delivery company owned up to the mistake, which I didn’t expect, but the retailer wouldn’t follow through. I’ve been back and forth on calls, sent photos, and still no proper resolution. Small things that would’ve helped: a clear update in the account, an actual signature policy followed, or an honest, timely refund. Instead I’m left with a missing order and a lot of time wasted. If you care about tracking actually matching reality and a company that honors its own policies, be cautious here. The courier’s admission was the only decent moment in an otherwise frustrating experience.
4 items ordered, missing 1 item in delivery
I just ordered 4 things from this shop. The first package came with 3 items, but the second one with the last item never showed up. It was a major bummer because I was excited to get everything all at once. I should've checked out the reviews before buying from here, seems like missing items is a common problem.
Jeans too big
My jeans came in a nice package and got here fast, but man, when I put them on, they were huge! I'm talking like 8 sizes bigger than what I actually ordered. Now I gotta deal with the whole exchange process, which is a real bummer. It'd be great if their sizing was more on point so I wouldn't have to deal with this.
About Bershka
Fashion is speaking louder than voices, especially when you talk about young people about fashion. Fashion has gone beyond putting on some clothes to cover nakedness, 21st-century fashion is about boldness, self-discovery, being outstanding, and wearing what you feel comfortable in whether as a slim, average, or plus size individual.
Considering the new definition and meaning attached to fashion, fashion firms have tried to cue into this new trend of fashion providing client's clothes they feel comfortable standing out in. One of these fashion firms is Bershka. Because one must try to find out what customers are saying about a company's product and services, we have therefore made it possible for you to read independent customer reviews about Bershka on US-Reviews.
About Bershka
Bershka was established in 1998 as a new signature of the Spanish group Inditex. The firm claims that it presents itself as a reference point for fashion targeting the increasingly demanding public and, in just 2 years, Bershka argues to have consolidated its brand image in 100 shops.
Bershka alleges that they have more than 1000 stores in over 70 markets, with acclaimed sales that represent 9% of the total revenue for the whole group. Bershka contends that its public is characterized by adventurous young people, who are aware of the latest trends and are interested in music, social networks, and new technologies.
Bershka furthermore professes that it is the brand for younger people, and always caters to the interests and needs of the public. Bershka maintains that it has separate spaces intended for the various product lines that they offer. The company argues that their shops are distinguished throughout the world by their strategic location and well-detailed architecture and that their establishments are converted into spacious trend-setting showcases with a carefully thought-through image extending from the windows to the arrangement of the goods inside.
Through its business model, Bershka contends that they aim to help the sustainable development of society and the environment with which it interacts as they lay hand on the fact that commitment to the environment is included in the Corporate Responsibility policy of the Inditex group. The group also opined that they are developing an 'eco-efficient shop management model, by integrating sustainability and efficiency criteria, which will allow for a reduction in energy consumption of 20%. This management model according to them proposes measures in all processes, from designing the store, installing lighting, heating, or cooling systems, to the possible recycling of furniture-efficient
Products and Services of Bershka
Bershka boasts of products like clothes which come in categories of t-shirt and tops, shirts, sweaters and cardigans, sweatshirts and hoodies, and twin sets. The firm also offers shoes that come in the categories of trainers and ankle boots. Bershka also offers other clothing accessories like bags, belts, and socks.
Bershka accepts payment for their products through payment platforms like Visa, MasterCard, PayPal, or American express. Customers can reach them on their social media handles as they argued to be active on Facebook, Twitter, Instagram, and other social media platforms. Bershka claims that they do home delivery within 5-7 working days and offer a 30-day return policy service in case the customer is not happy with the delivery he or she got against what he or she ordered.
Compliments, Complaints, and Tips for Bershka
We call on people who have shopped with Bershka to honestly write about their shopping experiences with the company. Kindly tell us about their customer service efficiency, how durable are their products, and do they honor their 30-day return policy? Kindly also write about the swiftness of their home delivery. This feedback is needed as it will help the company know where they are doing well and where they need to improve to serve humanity better. We would love to hear from you soon.
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Last update: December 2025
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Review with most votes
A Satisfied Customer's Review
I have been a customer of Bershka for a few years now and I have to say that I am thoroughly impressed with their online shopping experience. The website is easy to navigate, wi... Read onBy: Samir Cormier