Bershka44 reviews
This score is based on 44 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Oddly decent, with glitches
Basically, I liked it overall, but it wasn’t perfect. Packaging and some writing felt thoughtful, though parts read oddly (a few weird typos and weird insertions), so I had to reread. Customer support was okay, slower than I’m used to with other shops, but polite. Price felt fair. Kinda annoyed by the glitches, yet still would recommend if you don’t expect flawless.
Almost walked out — then relief
I almost walked out when the last small was stuck on a mannequin. The site said it was in stock, I came in, and at first the person at the counter wouldn't take the top off — I assumed they were being lazy. Then another team member noticed, removed it and grabbed my size. The moment I tried it and it fit, I relaxed. Not perfect, but I'm glad it worked out, unlike other places that just shrug.
Lost then actually great
I was sorting junk mail and saw that confusing 'delivered' email — but the package had been marked returned, so I expected a headache. They were slow to reply, no proper 'not delivered' option, which annoyed me. Then a few days later the box showed up, and that's when I knew I was satisfied. The item fits into my morning routine, feels better than the pictures, and there was a tiny sample inside — surprise. So mixed experience, but useful.
Almost didn't order
I was halfway to cancelling — the photos looked fine but I’d been burned before by weird sizing and slow replies. I went ahead anyway. Ordering was straightforward, customer service answered a quick question fast, and the jeans actually fit better than I expected. Not perfect — I trimmed a small loose thread — but the real surprise was the speedy delivery and clear follow‑up. After bad experiences elsewhere, this felt refreshingly solid, for once.
Finally showed, what a runaround
annoying but it finally showed up. Long story short, I got a confirmation saying they couldn’t find my house and it was returned, then four days later an email said it had been delivered — which it wasn't, not until I chased them. Emails go into a black hole, there’s no “I didn't get it” option online, and whole tracking felt clumsy. If you're ordering, keep an eye on it and ready to call. Glad it's done, but could be cleaner.
Slow prep, decent product
I unboxed it on a slow Tuesday evening after work and tried it straight away. The item feels solid, not flashy, with a decent weight and simple controls — exactly what I expected when using it for the first time. Shipping sat in “preparation” for a few days and the seller sent it in a thin paper envelope, which felt careless. Happy the product itself works well though, just annoyed by the delivery and packing, and customer service.
Product OK, logistics not
Not worth full praise — the item itself works fine, but the shipping and packaging dragged it down. I needed this for a move and for some nagging back pain, so I wanted it sooner and intact. It sat in "preparation" for three days before the courier ever saw it, and then it arrived in a thin paper envelope, really flimsy — not ideal, not ideal. Given the price, they could've tried a little harder. Made me slightly annoyed, honestly.
Comfy enough, but not perfect
I grabbed these wireless earbuds after my old ones died on a long commute — needed something that actually survives a day. They sit snug most of the time, though they slip when I sweat a bit. Sound is lively, bass has punch, vocals are clear. The touch controls are kinda fiddly and took me a minute to get used to. Battery easily handles work calls and music. Overall happy, but a couple small fixes would help.
Finally arrived, after a lot of hassle
the shoes did arrive after a long mess. I paid extra for faster shipping and waited forever, annoying yes, but customer support eventually picked up and sorted a refund on the expedited fee. Communication was spotty, I had to chase them a few times and one rep was slow, but in the end they were polite and the package showed up. If you order, expect delays and bug them a bit; it worked for me, so I'm relieved.
Not worth the hassle
don’t buy from them if you value returns. I spotted the jeans on Instagram—my sister tipped me to snag the Black Friday deal—and they fit shockingly well (like, better than expected). Then I noticed a seam coming apart after a few wears. Tried to return it a couple days after the 30-day mark—during Christmas—and they wouldn’t budge (apparently their holiday calendar stops on day 30). That was the weird part: good fit, sadly awful customer policy. Learned my lesson; there are plenty of shops that handle faults without drama.
Locked-out return saga
replies were either very badly written or just not helpful, and a few times they told me to "wait for a courier" even though none had been scheduled. That account lock was the real headache, it made a simple refund feel impossible. After a lot of nagging and finally getting someone higher up involved, they did process the refund and I got my money back. So yeah, annoying and slow, but it can be resolved. Tip: try in-store first or keep screenshots and be persistent.
Bought the chair, missed the discount
firm where it should be, a bit cushy on the seat, adjustable tilt and the armrests aren’t annoying. It’s not perfect (tiny squeak when I lean back sometimes) but overall I can sit longer. The annoying part was the promo: they kept promising a discount code "tomorrow," asked me to send a screenshot, then gave robotic answers like "being investigated" and wanted more docs that I don't have. Helpful product, shaky support.
Came quick, pleasantly surprised
they replied fast, were friendly, offered tips and an easy return option, so I’m actually happy to keep them for casual wear overall.
Nice dress, messy follow-up
I actually spotted the dress on a coworker’s Instagram and my sister pushed me to go try it in-store. The fabric felt nice, color was spot-on, but the fit wasn’t right so I returned it after about a week. The woman at the store was really helpful — she scanned everything, handed me proof, and even said the refund would show up soon. I was relieved, honestly, and grateful for that bit of human help. But it’s been over two months and still no money. I’ve messaged by WhatsApp, emailed, called — either silence or “please wait.” My account even says return completed, so yeah, odd and frustrating.
Finally resolved — relief more than joy
I was pouring coffee when the refund finally showed up, and honestly that’s the exact moment I felt satisfied. Ordered online, courier (Evri) dropped the package at the wrong address and later admitted it was their mistake. Bershka took ages to respond and I had to chase them for two weeks, with a bunch of messages back and forth. I’ve shopped elsewhere and got quicker fixes, so this stung more because I’d been a member for years. Still, once they processed the refund and re-sent the replacement I actually felt relieved — not thrilled, but glad it didn’t end up lost. Dry outcome, grateful it was fixed, though the whole runaround could’ve been handled way better.
Boxy tee bargaining
So there I was, fifth trip to Bershka at Alexa, just trying to buy a boxy-fit tee for daily wear — toss it on for errands, layer it for cold commutes. Every single time they told me, “Come back in an hour, it’s in the warehouse.” I came back an hour later. Same line. Four times. Next day, same story. Either they were fibbing or they didn’t care. Staff came off rude and kinda lazy, zero real follow-up. I never actually got to try the shirt. Bit annoying and a waste of time, honestly. The tee might have been great, but after that circus I lost interest.
Rainy-day surprise
I was juggling a toddler and a tote when I ducked into Bershka in the Galleria and honestly I almost walked back out. I'd read a few sketchy reviews so I went in kind of braced for a hassle, not expecting much. The first person I met was a bit curt and I hesitated, but then a different associate stepped up, apologized for the mix-up and was really patient while my kid explored the racks. He picked out a couple options fast, helped with sizes and even pointed out a small promo I missed. I ended up trying the pieces that same night and they fit great — totally unexpected. Checkout was quick too. All in all a pleasant surprise, will pop back next time.
Campus delivery was the weak link
I'm wary of ordering from them if you live on a college campus. I ordered something I needed for school (just everyday stuff, nothing fancy) and the checkout process was fine — price looked fair and the site worked without glitches. But the package was left at the main building front desk instead of handed to my mailroom like they’re supposed to do. The campus mail office wouldn’t accept it because it wasn’t delivered to them directly, so it just sat there, unseen, probably taken by someone passing through. I’ve reached out to customer service more than once and all I get is “delivered” and no refund or replacement. So yeah, the ordering and price were OK, but the delivery handling and support really let me down. Use with caution if your mail has special rules (like mine), otherwise it could be fine.
Front-desk disappearing act
annoyed, of course. I contacted customer service more than once, and after some back-and-forth and a bit of waiting (and me pacing, yes), they actually tracked it down and offered a replacement credit. That’s the moment I felt satisfied — when they stopped repeating “delivered” like a broken record and did something useful. Not perfect: it took time, and I wish they’d known campus rules better, so delivery deserves better. Still, getting some resolution — not just silence — made me feel like they cared enough to fix it, even if it was a clumsy start.
Green jacket, jeans, and a surprisingly smooth delivery
free shipping, showed up on time, nicely packed (no crumpled mess), and the tracking updates were clear. I even messaged customer service about a possible exchange and they were chill, quick, not robotic — answered like a person. Also worth saying: their teen line is genius (I buy for my younger sibling sometimes), fits differently in a good way — shorter hems, better proportions. Pricing feels fair for what you get. So yeah, started doubtful, ended satisfied — useful stuff for daily life and not a headache to order or get delivered.
About Bershka
Fashion is speaking louder than voices, especially when you talk about young people about fashion. Fashion has gone beyond putting on some clothes to cover nakedness, 21st-century fashion is about boldness, self-discovery, being outstanding, and wearing what you feel comfortable in whether as a slim, average, or plus size individual.
Considering the new definition and meaning attached to fashion, fashion firms have tried to cue into this new trend of fashion providing client's clothes they feel comfortable standing out in. One of these fashion firms is Bershka. Because one must try to find out what customers are saying about a company's product and services, we have therefore made it possible for you to read independent customer reviews about Bershka on US-Reviews.
About Bershka
Bershka was established in 1998 as a new signature of the Spanish group Inditex. The firm claims that it presents itself as a reference point for fashion targeting the increasingly demanding public and, in just 2 years, Bershka argues to have consolidated its brand image in 100 shops.
Bershka alleges that they have more than 1000 stores in over 70 markets, with acclaimed sales that represent 9% of the total revenue for the whole group. Bershka contends that its public is characterized by adventurous young people, who are aware of the latest trends and are interested in music, social networks, and new technologies.
Bershka furthermore professes that it is the brand for younger people, and always caters to the interests and needs of the public. Bershka maintains that it has separate spaces intended for the various product lines that they offer. The company argues that their shops are distinguished throughout the world by their strategic location and well-detailed architecture and that their establishments are converted into spacious trend-setting showcases with a carefully thought-through image extending from the windows to the arrangement of the goods inside.
Through its business model, Bershka contends that they aim to help the sustainable development of society and the environment with which it interacts as they lay hand on the fact that commitment to the environment is included in the Corporate Responsibility policy of the Inditex group. The group also opined that they are developing an 'eco-efficient shop management model, by integrating sustainability and efficiency criteria, which will allow for a reduction in energy consumption of 20%. This management model according to them proposes measures in all processes, from designing the store, installing lighting, heating, or cooling systems, to the possible recycling of furniture-efficient
Products and Services of Bershka
Bershka boasts of products like clothes which come in categories of t-shirt and tops, shirts, sweaters and cardigans, sweatshirts and hoodies, and twin sets. The firm also offers shoes that come in the categories of trainers and ankle boots. Bershka also offers other clothing accessories like bags, belts, and socks.
Bershka accepts payment for their products through payment platforms like Visa, MasterCard, PayPal, or American express. Customers can reach them on their social media handles as they argued to be active on Facebook, Twitter, Instagram, and other social media platforms. Bershka claims that they do home delivery within 5-7 working days and offer a 30-day return policy service in case the customer is not happy with the delivery he or she got against what he or she ordered.
Compliments, Complaints, and Tips for Bershka
We call on people who have shopped with Bershka to honestly write about their shopping experiences with the company. Kindly tell us about their customer service efficiency, how durable are their products, and do they honor their 30-day return policy? Kindly also write about the swiftness of their home delivery. This feedback is needed as it will help the company know where they are doing well and where they need to improve to serve humanity better. We would love to hear from you soon.
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Last update: November 2025
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A Satisfied Customer's Review
I have been a customer of Bershka for a few years now and I have to say that I am thoroughly impressed with their online shopping experience. The website is easy to navigate, wi... Read onBy: Samir Cormier