Canada Roots5 reviews
This score is based on 5 genuine reviews submitted via US-Reviews since 2026.
Featured Reviews
Reviews (5)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Skeptical at first, but they finally sorted it
I was pretty annoyed at first, but after a lot of back-and-forth it got resolved. I ordered three sale items while home in Canada, then back in the UK I found I’d been charged for all three even though one was out of stock. They sent a $15 voucher and that felt like a shrug, so I chased them. I chatted online, called, got the usual “wait 3–5 days,” then “7–10 working days,” then “wait until Dec 4” — I literally waited and waited. The web chat dropped out twice and nobody would actually take the call, which was the worst part. In the end I opened a dispute through my credit card and that pushed things over the line: the refund showed up and I got a brief apology. Not great that it took that long, and I’ve had faster fixes with other stores, but the outcome was OK. So, a mixed bag — slow and flaky communication, but ultimately they did the right thing. I’d buy again, cautiously, and I’d recommend double-checking your statements and being ready to push if needed.
Reluctantly pleased
at first I thought this was a waste. The zipper on my son’s winter coat snapped in under a year. We needed that coat for serious cold, long walks to school and a commute in sleet. So yeah, I was frustrated. I bought from them because I wanted something rugged — and because we’d had a bad cheap-coat before and didn’t want a repeat. Customer service was slow out of the gate. I messaged in late November and it took a while to get a reply. At first they said it was normal wear. That felt wrong. A coat for winter should hold up. I asked only for a simple fix — cover a $25 zipper replacement or acknowledge the part was poor quality. After a couple of back-and-forths they agreed to repair the zipper at no charge and fast-tracked it. No dramatic apologies, just a service ticket and a repair that actually fixed the problem. So now I’m more satisfied than I expected. It wasn’t smooth, and I stayed skeptical the whole time, but they ended up doing the practical thing. Not perfect. But considering how they handled the repair in the end, I’d try them again if I needed another winter coat, cautiously.
Moving day relief, finally
I had to send back three items and wanted clear return instructions. It was messy at times, there was a $10 return fee (ugh, not great) and I had to repeat myself. The moment I knew I was actually going to be okay was when a real rep finally sent the printable label, confirmed the refund, and followed up—felt like a weight lifted. Not perfect, but I’m genuinely glad it worked out in the end. Saved me a trip to the post office and my back got the support I needed, so I’m relieved and appreciative.
Double-charged and ghosted—still use the hoodie though
they never fixed the billing mess but, weirdly, the sweatshirt is actually great. I ordered a hoodie on Oct 5, paid with a gift card, and somehow my credit card got charged too. I reached out the next day and was told to wait for delivery — which was late because Canada Post was a circus with the strike — so fine, I wait. When the package finally showed, I did exactly what support told me: went to the store. Store staff couldn’t help because the system said the gift card had been used, so I had to go back online. That’s when the fun began. For nearly two months I’ve been ping-ponging between emailed promises that my case was “forwarded to management” and silence. Every follow-up: “1–3 days” they say. I’m still waiting. They even gave me a phone number to call and the line wasn’t even live. Seriously. So I’m out the double charge and stuck on hold—metaphorically. On the bright side, the GM at the Saskatoon store was genuinely kind and went out of their way, and the hoodie itself? Soft, warm, I wear it on dog walks and even to the store when I go back to complain (ugh). That little surprise is the only reason I didn’t rage-review full-time. But customer support needs a major overhaul — communication and refunds are basic. If you just want the product, okay, maybe fine; if you want your money back, good luck.
Nice clothes, messy returns
I was actually excited when my box arrived — I’d grabbed a matching sweatshirt and wide-leg pant set and the sweatshirt was spot on, comfy and exactly what I wanted. Then I opened the pants and they weren’t the ones I’d ordered. Ugh. I called customer service and spoke with Gladys; she asked for photos, which I sent right away, and told me to place a replacement order. Fine, I reordered the correct pants, but because that second order fell under the free shipping threshold I was charged for shipping. Gladys said she’d refund it immediately. That refund never showed up. Things got messier when I was sent a Canada Post return label despite telling them multiple times that Canada Post is still on strike where I live and I don’t even have a car. To return the wrong pants would cost me about $32 round trip, plus time. I asked for a FedEx label instead, so someone else (Arlene) put me on hold and then disconnected the call. When I called back I was told to Uber to a store, and then the line was cut off. I get that mistakes happen, but being left to pay for someone else’s error and then bounced around on calls is frustrating. On the bright side, the items themselves are nice and the whole ordering interface was easy. I’d still shop here cautiously — double-check the confirmation, and if you run into trouble, ask for a supervisor right away and keep screenshots and timestamps. I’d like the company to own the mistake and offer a real return label or refund without making customers chase it. Hoping they improve this, because otherwise I like the stuff. I’d recommend buying, but call support first, seriously.
About Canada Roots
Canada Roots is a retail brand associated with Roots Canada, known for casual apparel, leather goods, and accessories. The assortment typically includes sweatshirts, T-shirts, outerwear, footwear, and bags. Products are aimed at consumers seeking everyday clothing and lifestyle items, with offerings for men, women, and children. Roots was founded in Canada and operates company-owned stores and e-commerce channels in multiple markets.
This information is based on publicly available data and is provided for orientation purposes only.
Details
Contact Information
Categories Canada Roots
Page Statistics
Last update: March 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Nice clothes, messy returns
I was actually excited when my box arrived — I’d grabbed a matching sweatshirt and wide-leg pant set and the sweatshirt was spot on, comfy and exactly what I wanted. Then I open... Read onBy: C. Turcotte