Canada Roots1 reviews

Nice clothes, messy returns March 16, 2026

I was actually excited when my box arrived — I’d grabbed a matching sweatshirt and wide-leg pant set and the sweatshirt was spot on, comfy and exactly what I wanted. Then I opened the pants and they weren’t the ones I’d ordered. Ugh. I called customer service and spoke with Gladys; she asked for photos, which I sent right away, and told me to place a replacement order. Fine, I reordered the correct pants, but because that second order fell under the free shipping threshold I was charged for shipping. Gladys said she’d refund it immediately. That refund never showed up. Things got messier when I was sent a Canada Post return label despite telling them multiple times that Canada Post is still on strike where I live and I don’t even have a car. To return the wrong pants would cost me about $32 round trip, plus time. I asked for a FedEx label instead, so someone else (Arlene) put me on hold and then disconnected the call. When I called back I was told to Uber to a store, and then the line was cut off. I get that mistakes happen, but being left to pay for someone else’s error and then bounced around on calls is frustrating. On the bright side, the items themselves are nice and the whole ordering interface was easy. I’d still shop here cautiously — double-check the confirmation, and if you run into trouble, ask for a supervisor right away and keep screenshots and timestamps. I’d like the company to own the mistake and offer a real return label or refund without making customers chase it. Hoping they improve this, because otherwise I like the stuff. I’d recommend buying, but call support first, seriously.