Christopher & Banks24 reviews
This score is based on 24 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Kitchen-table decision
service sucked, product mostly won me over.
Missing charge, closed account
Midway through July I noticed a $63 charge for something I never got. Normally their tops are thin and useful for quick errands or the chilly office commute — I use them all the time — but this one never arrived. My card had been swapped out earlier because of fraud, and I don't usually buy clothes in July anyway. I talked to the two guys in that department and they couldn't prove delivery, so I shut the account and refused the charge.
Finally a clean break
Found a weird $63 charge from 2021 on my bank statement and told my sister — she said call them. I called, spoke to two different guys, they couldn’t show I ever got the clothes (my card had been replaced then because of fraud). I decided to cancel my dealings, and honestly pretty relieved — the moment I felt satisfied was when I got an email saying they'd look into it and would drop the hold. Felt like closure, so that's that.
Small headache, then helpful support
after a bit of pushing I reached a helpful rep who actually took ownership and sped up the refund. Not flawless, but service recovered nicely.
Mostly good, refund was a mess
Overall I'm pretty satisfied with the purchase, but the follow-up when things go wrong needs work. The item itself was fine and the price felt fair, I've bought from other places and this was on par. However, my package was marked lost by the carrier and getting a refund turned into a small ordeal. They keep saying they'll send forms from UPIC and I never got them despite asking a few times. I called a lot. It's not terrible, it works, but the refund path is slow and kind of confusing.
Half my order never arrived
By the third week after they relaunched online I was already chasing a missing top. I ordered three shirts, two showed up, one never did — delivery tracking said delivered but it wasn't. Customer service responded slowly, gave a promise of credit, then radio silence. I started using the pieces right away to see fit and fabric felt thinner than I remember, but some items work fine. It's usable, just annoying. If you care about hassle-free delivery and clear support, this experience wasn't it. They're okay on price, but service needs work.
I'll keep buying online
I'll keep buying online as long as they sell — that's my bottom line. I first discovered them at a small mall near my college and a friend actually tipped me off years ago. Their sizing worked for me, clothes lasted, and returns in store were always painless. Staff were friendly, helpful, not flashy. It's just... sad they're closing. I do wish they'd given more warning or clearer next steps for store credit stuff, that's my only gripe. Still, my closet is mostly theirs, and I'm planning to order from the website while it's around.
Half expecting nothing
I was digging through a junk drawer when I found a $100 gift card I’d almost forgotten. I was hesitant — rumors about bankruptcy and a rebrand to ShopHQ made me assume it was worthless. I needed the value for my sister’s birthday, so I tried anyway. Called customer support with low expectations. To my surprise they converted the card into store credit and sent confirmation; it took an extra week but it worked. Not perfect, there was a bit of back-and-forth, but the worst-case I expected didn’t happen. Mildly impressed.
Kept waiting but at least it closed out
I ordered a few things that showed as in stock and I pictured using them right away — how they'd feel, how they'd fit. Instead I waited, and waited, called twice, had a tense call and asked for a supervisor who never called back. Week three same story. Nobody could explain where the shipment was. I finally asked to cancel and, oddly, I’m kind of relieved it looks like that went through. Frustrating experience, especially after other companies were quicker, but glad it’s over and I didn’t get stuck with a mystery order.
Last-minute tracking stress
I was staring at the tracking page while stuffing a suitcase, thinking "maybe I shouldn't have ordered" — had the usual doubts about slow shipping, customer service excuses, you know the drill. Ordered three pieces for a trip, called a few times, got that "we're moving warehouses" line and promised ship dates that slipped. Still, when the boxes finally showed up two days before I left, the doubt evaporated. The clothes fit, held up on daily walking around town and a couple of beach mornings, and packed light so that's a win. I'm annoyed at the back-and-forth, sure, but honestly glad it worked out in the end. Probably, but I'll order earlier.
Small card, pleasant fix
I had written Christopher & Banks off after they changed hands — figured my $25 gift card was dead. I stopped going for months; it sat in my drawer. Then last week I needed a quick work dress and decided to pop in, more out of habit than hope. The clerk checked, called a manager, and they honored the old card without drama. That little moment — handing over the same paper card and getting a simple "we’ll take it" — made me actually smile. Feels good when a company fixes the obvious thing. I’ll be back for easy office staples, and honestly I'm glad it worked out.
Found the sales I needed
a couple sizes felt a tad inconsistent, but overall I’m happy I took a chance.
One good blouse, lost me
I'm done ordering from them because their return rules and customer service were a mess. I ordered two blouses — one fit perfectly, the other didn't — and a health flare kept me from returning the extra within 30 days. I called support; they refused even though I was only a week late. I asked for a supervisor and was told she'd call back; I waited, and five days later still no call. Weirdly, the fabric and color were nicer than I expected (pleasant surprise), and the blouse I kept is now my casual work favorite. So yeah, nice clothes, shabby after-sales.
Coffee-table realization
I was making coffee when I opened the box and realized the top was a 1X instead of the M I ordered. I get annoyed, of course — I work on the go and thought this would be for quick errands and a couple of meetings, so I needed the right fit. The first call was frustrating; they said I had to pay return shipping and offered only an e‑credit, no supervisor available, yadda yadda. But the moment I felt relieved — and honestly a bit surprised — was after I insisted again and someone finally arranged a prepaid label and sent the correct size overnight. It wasn’t seamless, and the agent could’ve been nicer, but once the right top showed up and actually fits, I was satisfied. Still, improvement needed.
Closet workhorse rediscovered
Morning coffee and a closet that actually works for me — that’s what surprised me. I rediscovered this brand after a long time and bought a few things in-store, then ordered more online because the sale prices were hard to beat. The pieces are sturdy, colors coordinate so putting together outfits for work and weekend errands is quick. Jewelry was cute and an easy add-on. One sweater ran a touch long, but overall everything washed fine on cold/delicate. Delivery was fast and well tracked, and customer service answered a question I had about an exchange right away. Pretty pleased.
Surprise delivery, sort of
13 p.m. while I stared at it from PA. I figured it was a lost cause. Turned out the top did arrive, late but in decent shape. The fabric wasn’t the butter-soft stuff I remember, but not trash either. Customer service? Meh, I didn’t bother after reading reviews. Lesson learned: don’t expect the old magic, but don’t write them off completely. If they’d be clearer about fees and shipping, I’d try again. For now, mixed feelings but mildly relieved.
Finally sorted, but took a lot of nudging
she called for return labels and nothing arrived, then customer service told her she was too close to the 30-day limit to return. I rang and asked for a rep, was told someone would call in 24–48 hours, and… crickets. So my mom mailed the package the next day to make the deadline, which felt stressful but necessary. I emailed and the reply said the return went to their corporate office and if I sent tracking they would trace it. I sent tracking. For a couple weeks there was silence, which was annoying, but when I followed up again they asked for item numbers and tracking — fine, I sent those too. A few days later they actually traced it and sorted the refund. The whole thing could’ve been smoother — relying on a QR code on the receipt to guide returns isn’t realistic for an elderly customer, and phone support was patchy — but I’m grateful it was resolved without me having to escalate further. I’ve had worse experiences with other retailers where returns vanished forever, so this felt like a step up even with the bumps. Mom’s happy now, and I’m relieved. If they could beef up phone help and not assume everyone uses QR codes, it’d be great. Overall a positive outcome after a rocky start.
Finally, it worked out
they fixed it eventually. If you keep records and are persistent they'll get there. I shop here for years, so yeah, glad it ended well, but they'd earn more loyalty by moving faster.
Not what I expected, but it worked out
I was ready to write them off, but after some nagging they actually fixed it. I first saw the tees in an Instagram ad and a buddy pushed me to try them, so I ordered three — red, blue, white. Box showed up with one white and two blues, which was annoying. I called customer service and the first person sounded confident: “we’ll send you a red and you can keep the extra blue.” Then a minute later they said there wasn’t a red in my size, and could I send the extra blue back — at my cost — and they’d give an e-credit for shipping if I called with the price. That felt like a runaround. I asked for a supervisor, was told none were in, they’d note my file and someone would call… crickets for a week. I was skeptical, really. After a firm follow-up I finally got a prepaid label in my inbox and a refund plus a small apology credit. So it was messy, but fixed — I’ll shop again, cautiously.
Delivery and help left wanting
actually pick up the phone, send a return label when asked, and don’t rely on tech that some customers won’t use.
About Christopher & Banks
The word 'apparel' is best left for men today. Women have always been more fashion mindful and oriented compared to men, and so the term 'women's clothing' is now more in vogue. Women's clothing today spells creativity, coziness, bold, sexy; in fact, the list is endless; there are always certain things to perfectly fit every woman on planet earth. From silky lingerie to cotton trousers, to woolen polo necks amongst others. The truth is that finding the right clothing requires painstakingly looking at the right size, color, and material to match. Irrespective of the type of women’s apparel you are in quest of, you can always find them at Christopher & Banks online store. In line with this, it is highly suggested you consider reading customer reviews of Christopher & Banks here before investing in any of their products and services.
About Christopher & Banks
Christopher & Banks is a public online store that was launched by Gil Braun in 1956, in Plymouth, MN. Gil Braun however launched this company with the intention that women that were full of life and insight, self-assured in their beliefs and in quest of styles that made them feel extraordinary at reasonably priced rate would love. Considering it believes that every customer that enters their store deserves an incomparable experience, they can satisfy the taste and fashion of virtually every customer that visits their store.
Products and Services offered by Christopher & Banks
Christopher & Banks is a women's apparel retailer. Items purchased from www.christopherandbanks.com can be shipped to any address in the United States, including Alaska and Hawaii, Puerto Rico, U.S Virgin Islands, and all APO/FPO addresses. Your estimated delivery date is dependent on the shipping method you choose and your shipping destination. For faster delivery, you may upgrade your shipping method for orders shipped within the contiguous United States. Expedited and Overnight shipping is not available to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and APO/FPO addresses. Standard Ground Shipping will typically deliver items to you within 5-7 business days. Expedited Shipping will typically deliver items to you within 3-4 business days. Overnight Shipping will typically deliver within 1-2 business days. They will gladly accept returns and exchanges for merchandise in its original condition. Merchandise purchased online or in their non-outlet retail stores must be returned or exchanged within 90 days of the original purchase. Merchandise purchased in their outlet stores must be returned or exchanged within 30 days of the original purchase. Gift cards are non-refundable except to the extent required by law. They accept the Christopher & Banks Credit Card, VISA, MasterCard, American Express, and Discover credit and debit cards, both in-store and online. For more inquiries, you can contact customer service at 1-800-890-9601.
Compliments, Complaints, and Opinions
Have you purchased any apparel from Christopher & banks before? Are they of good quality? Would you recommend them to your female friends? If yes, leave an honest review below and share your thoughts and overall experiences to attract other potential customers.
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Last update: October 2025
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Review with most votes
Ideally for women, premium pro
Its hard to find an actual 'apparel' online store with credible, quality, premium, affordable and variety orieted stuff to buy. It really is ! Something that really complements ... Read onBy: Angela Pareda