Christopher & Banks39 reviews
This score is based on 39 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Practical, not flashy
I wasn't planning to buy but my mom pushed me to try their site. I ordered a few work pants. Delivery was fast and tracking was accurate. Customer service answered a sizing question quickly. I was skeptical about price, but they fit and I wear them to the office most days now.
Missing that heft
Walked in expecting the sturdy jeans I used to buy, but these feel thin, more like pajama material, not the same weight. They hang oddly and faded fast. I still have an older pair from the shop; wish these had that heft. Not terrible, but meh.
Surprised but satisfied
I'm glad I shop here, clothes fit me and hold up. I was skeptical at first, but good fabric and consistent sizing won me over. Sales keep prices reasonable; I wish returns were clearer, but overall I'm pretty satisfied.
Took forever, got credit
Honestly, they eventually issued the refund, but it was messy — I returned it in early September and waited until late October. After endless calls and no supervisor, I was ready to give up; compared to other companies this dragged, yet I'm relieved it cleared
Same sign, different rules
I was halfway through using an old gift card when the doubt hit — should I trust the "new" place? I went ahead but the doubt proved right. They refused cash refunds, only handed out coupons. Kinda annoyed; feels like buying a souvenir from a zombie business.
Worth the drive, eventually
Halfway to Lubbock I wondered if driving there was worth it after Midland closed, and I almost turned back. Sherry (hope I spelled that right) calmly helped me try several pieces, found a better fit, and my doubts evaporated. Other shops have been pushy; this visit was practical and low-key.
Not great, but not a total disaster
call first, just saying for now, though.
Color mix-up but so comfy
Funny story — I wanted navy, ordered twice and somehow kept getting black. Still, the pillow-sole socks are seriously comfy, like tiny cushions on your feet; I wear them for working from home and travel. Talked to customer service who said navy was available, but apparently not. Not perfect, but I keep buying them because they feel great.
Almost skipped it, glad I didn't
I almost didn't order because the 5–7 day shipping felt risky with a six-month trip coming up. I worried it’d get stuck somewhere, but it arrived the day before I left, so most doubts melted away. I use it every day on the road now — simple, reliable and honestly relieved it worked out.
Store's great, online not so much
I won’t order online from them again — too much hassle and unreliable. I loved browsing the store and their tops were my go-to for work and lazy weekends, but online sizes didn’t match. I returned three tops and had to pay postage, even filled a swap form and never got the replacements. Kind of a bummer, honestly.
Finally sorted it out
Halfway through the order process I was annoyed — I’d bought two tops in separate transactions last week and each showed a shipping fee. They arrived together in one box, so I called expecting a simple credit. Initially the rep was firm, I was skeptical and ready to drop it. After asking for a manager things shifted and they issued a partial refund. Happy enough, I'll shop again.
Slow delivery, decent item
"all sales final" was clearly marked but that didn't speed things up. Took almost two weeks to arrive, way slower than other retailers I've used. Not broken, not terrible, just annoying enough that I'll think twice next time. really.
Refund limbo
By month three I’d lost track of calls. I sent back four pieces — two sleeveless tops and two cardigans — because they didn’t fit and I needed comfy clothes after a bad back; I hoped it'd be quick. They credited one item and when I asked about the rest the rep said it was on the way, but the refund never showed. Slow delivery of money and poor customer service.
Sizing roulette
I'm done reordering until they fix this. I ordered three medium mock sleeveless shirts I wear for the gym and as everyday undershirts, got one XL and two smalls. I called customer service, they said a return label was coming and I placed a reorder — was told about $16 but charged closer to $27. The new box arrived and yep, same wrong sizes. I've shopped here for years, so yeah, pretty disappointed.
Used to be better, but...
I ordered because I needed new stuff for a less‑formal office and my old shirts looked tired after moving. At first I thought, uh oh — the colors are dull and it all felt like the discount rack. But one blouse surprised me: nice fabric, actually hangs well and doesn't show wrinkles. So I'm still skeptical about the overall selection, but I kept a few pieces and that saved the order.
Kitchen-table decision
service sucked, product mostly won me over.
Missing charge, closed account
Midway through July I noticed a $63 charge for something I never got. Normally their tops are thin and useful for quick errands or the chilly office commute — I use them all the time — but this one never arrived. My card had been swapped out earlier because of fraud, and I don't usually buy clothes in July anyway. I talked to the two guys in that department and they couldn't prove delivery, so I shut the account and refused the charge.
Finally a clean break
Found a weird $63 charge from 2021 on my bank statement and told my sister — she said call them. I called, spoke to two different guys, they couldn’t show I ever got the clothes (my card had been replaced then because of fraud). I decided to cancel my dealings, and honestly pretty relieved — the moment I felt satisfied was when I got an email saying they'd look into it and would drop the hold. Felt like closure, so that's that.
Small headache, then helpful support
after a bit of pushing I reached a helpful rep who actually took ownership and sped up the refund. Not flawless, but service recovered nicely.
Mostly good, refund was a mess
Overall I'm pretty satisfied with the purchase, but the follow-up when things go wrong needs work. The item itself was fine and the price felt fair, I've bought from other places and this was on par. However, my package was marked lost by the carrier and getting a refund turned into a small ordeal. They keep saying they'll send forms from UPIC and I never got them despite asking a few times. I called a lot. It's not terrible, it works, but the refund path is slow and kind of confusing.
About Christopher & Banks
The word 'apparel' is best left for men today. Women have always been more fashion mindful and oriented compared to men, and so the term 'women's clothing' is now more in vogue. Women's clothing today spells creativity, coziness, bold, sexy; in fact, the list is endless; there are always certain things to perfectly fit every woman on planet earth. From silky lingerie to cotton trousers, to woolen polo necks amongst others. The truth is that finding the right clothing requires painstakingly looking at the right size, color, and material to match. Irrespective of the type of women’s apparel you are in quest of, you can always find them at Christopher & Banks online store. In line with this, it is highly suggested you consider reading customer reviews of Christopher & Banks here before investing in any of their products and services.
About Christopher & Banks
Christopher & Banks is a public online store that was launched by Gil Braun in 1956, in Plymouth, MN. Gil Braun however launched this company with the intention that women that were full of life and insight, self-assured in their beliefs and in quest of styles that made them feel extraordinary at reasonably priced rate would love. Considering it believes that every customer that enters their store deserves an incomparable experience, they can satisfy the taste and fashion of virtually every customer that visits their store.
Products and Services offered by Christopher & Banks
Christopher & Banks is a women's apparel retailer. Items purchased from www.christopherandbanks.com can be shipped to any address in the United States, including Alaska and Hawaii, Puerto Rico, U.S Virgin Islands, and all APO/FPO addresses. Your estimated delivery date is dependent on the shipping method you choose and your shipping destination. For faster delivery, you may upgrade your shipping method for orders shipped within the contiguous United States. Expedited and Overnight shipping is not available to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and APO/FPO addresses. Standard Ground Shipping will typically deliver items to you within 5-7 business days. Expedited Shipping will typically deliver items to you within 3-4 business days. Overnight Shipping will typically deliver within 1-2 business days. They will gladly accept returns and exchanges for merchandise in its original condition. Merchandise purchased online or in their non-outlet retail stores must be returned or exchanged within 90 days of the original purchase. Merchandise purchased in their outlet stores must be returned or exchanged within 30 days of the original purchase. Gift cards are non-refundable except to the extent required by law. They accept the Christopher & Banks Credit Card, VISA, MasterCard, American Express, and Discover credit and debit cards, both in-store and online. For more inquiries, you can contact customer service at 1-800-890-9601.
Compliments, Complaints, and Opinions
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Last update: November 2025
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Review with most votes
Ideally for women, premium pro
Its hard to find an actual 'apparel' online store with credible, quality, premium, affordable and variety orieted stuff to buy. It really is ! Something that really complements ... Read onBy: Angela Pareda