Christopher & Banks50 reviews
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I won’t order online from them again — too much hassle and unreliable. I loved browsing the store and their tops were my go-to for work and lazy weekends, but online sizes didn’t match. I returned three tops and had to pay postage, even filled a swap form and never got the replacements. Kind of a bummer, honestly.
Finally sorted it out
Halfway through the order process I was annoyed — I’d bought two tops in separate transactions last week and each showed a shipping fee. They arrived together in one box, so I called expecting a simple credit. Initially the rep was firm, I was skeptical and ready to drop it. After asking for a manager things shifted and they issued a partial refund. Happy enough, I'll shop again.
Slow delivery, decent item
"all sales final" was clearly marked but that didn't speed things up. Took almost two weeks to arrive, way slower than other retailers I've used. Not broken, not terrible, just annoying enough that I'll think twice next time. really.
Refund limbo
By month three I’d lost track of calls. I sent back four pieces — two sleeveless tops and two cardigans — because they didn’t fit and I needed comfy clothes after a bad back; I hoped it'd be quick. They credited one item and when I asked about the rest the rep said it was on the way, but the refund never showed. Slow delivery of money and poor customer service.
Sizing roulette
I'm done reordering until they fix this. I ordered three medium mock sleeveless shirts I wear for the gym and as everyday undershirts, got one XL and two smalls. I called customer service, they said a return label was coming and I placed a reorder — was told about $16 but charged closer to $27. The new box arrived and yep, same wrong sizes. I've shopped here for years, so yeah, pretty disappointed.
Used to be better, but...
I ordered because I needed new stuff for a less‑formal office and my old shirts looked tired after moving. At first I thought, uh oh — the colors are dull and it all felt like the discount rack. But one blouse surprised me: nice fabric, actually hangs well and doesn't show wrinkles. So I'm still skeptical about the overall selection, but I kept a few pieces and that saved the order.
Kitchen-table decision
service sucked, product mostly won me over.
Missing charge, closed account
Midway through July I noticed a $63 charge for something I never got. Normally their tops are thin and useful for quick errands or the chilly office commute — I use them all the time — but this one never arrived. My card had been swapped out earlier because of fraud, and I don't usually buy clothes in July anyway. I talked to the two guys in that department and they couldn't prove delivery, so I shut the account and refused the charge.
Finally a clean break
Found a weird $63 charge from 2021 on my bank statement and told my sister — she said call them. I called, spoke to two different guys, they couldn’t show I ever got the clothes (my card had been replaced then because of fraud). I decided to cancel my dealings, and honestly pretty relieved — the moment I felt satisfied was when I got an email saying they'd look into it and would drop the hold. Felt like closure, so that's that.
Small headache, then helpful support
after a bit of pushing I reached a helpful rep who actually took ownership and sped up the refund. Not flawless, but service recovered nicely.
Mostly good, refund was a mess
Overall I'm pretty satisfied with the purchase, but the follow-up when things go wrong needs work. The item itself was fine and the price felt fair, I've bought from other places and this was on par. However, my package was marked lost by the carrier and getting a refund turned into a small ordeal. They keep saying they'll send forms from UPIC and I never got them despite asking a few times. I called a lot. It's not terrible, it works, but the refund path is slow and kind of confusing.
Half my order never arrived
By the third week after they relaunched online I was already chasing a missing top. I ordered three shirts, two showed up, one never did — delivery tracking said delivered but it wasn't. Customer service responded slowly, gave a promise of credit, then radio silence. I started using the pieces right away to see fit and fabric felt thinner than I remember, but some items work fine. It's usable, just annoying. If you care about hassle-free delivery and clear support, this experience wasn't it. They're okay on price, but service needs work.
I'll keep buying online
I'll keep buying online as long as they sell — that's my bottom line. I first discovered them at a small mall near my college and a friend actually tipped me off years ago. Their sizing worked for me, clothes lasted, and returns in store were always painless. Staff were friendly, helpful, not flashy. It's just... sad they're closing. I do wish they'd given more warning or clearer next steps for store credit stuff, that's my only gripe. Still, my closet is mostly theirs, and I'm planning to order from the website while it's around.
Half expecting nothing
I was digging through a junk drawer when I found a $100 gift card I’d almost forgotten. I was hesitant — rumors about bankruptcy and a rebrand to ShopHQ made me assume it was worthless. I needed the value for my sister’s birthday, so I tried anyway. Called customer support with low expectations. To my surprise they converted the card into store credit and sent confirmation; it took an extra week but it worked. Not perfect, there was a bit of back-and-forth, but the worst-case I expected didn’t happen. Mildly impressed.
Kept waiting but at least it closed out
I ordered a few things that showed as in stock and I pictured using them right away — how they'd feel, how they'd fit. Instead I waited, and waited, called twice, had a tense call and asked for a supervisor who never called back. Week three same story. Nobody could explain where the shipment was. I finally asked to cancel and, oddly, I’m kind of relieved it looks like that went through. Frustrating experience, especially after other companies were quicker, but glad it’s over and I didn’t get stuck with a mystery order.
Last-minute tracking stress
I was staring at the tracking page while stuffing a suitcase, thinking "maybe I shouldn't have ordered" — had the usual doubts about slow shipping, customer service excuses, you know the drill. Ordered three pieces for a trip, called a few times, got that "we're moving warehouses" line and promised ship dates that slipped. Still, when the boxes finally showed up two days before I left, the doubt evaporated. The clothes fit, held up on daily walking around town and a couple of beach mornings, and packed light so that's a win. I'm annoyed at the back-and-forth, sure, but honestly glad it worked out in the end. Probably, but I'll order earlier.
Small card, pleasant fix
I had written Christopher & Banks off after they changed hands — figured my $25 gift card was dead. I stopped going for months; it sat in my drawer. Then last week I needed a quick work dress and decided to pop in, more out of habit than hope. The clerk checked, called a manager, and they honored the old card without drama. That little moment — handing over the same paper card and getting a simple "we’ll take it" — made me actually smile. Feels good when a company fixes the obvious thing. I’ll be back for easy office staples, and honestly I'm glad it worked out.
Found the sales I needed
a couple sizes felt a tad inconsistent, but overall I’m happy I took a chance.
One good blouse, lost me
I'm done ordering from them because their return rules and customer service were a mess. I ordered two blouses — one fit perfectly, the other didn't — and a health flare kept me from returning the extra within 30 days. I called support; they refused even though I was only a week late. I asked for a supervisor and was told she'd call back; I waited, and five days later still no call. Weirdly, the fabric and color were nicer than I expected (pleasant surprise), and the blouse I kept is now my casual work favorite. So yeah, nice clothes, shabby after-sales.
Coffee-table realization
I was making coffee when I opened the box and realized the top was a 1X instead of the M I ordered. I get annoyed, of course — I work on the go and thought this would be for quick errands and a couple of meetings, so I needed the right fit. The first call was frustrating; they said I had to pay return shipping and offered only an e‑credit, no supervisor available, yadda yadda. But the moment I felt relieved — and honestly a bit surprised — was after I insisted again and someone finally arranged a prepaid label and sent the correct size overnight. It wasn’t seamless, and the agent could’ve been nicer, but once the right top showed up and actually fits, I was satisfied. Still, improvement needed.
About Christopher & Banks
The word 'apparel' is best left for men today. Women have always been more fashion mindful and oriented compared to men, and so the term 'women's clothing' is now more in vogue. Women's clothing today spells creativity, coziness, bold, sexy; in fact, the list is endless; there are always certain things to perfectly fit every woman on planet earth. From silky lingerie to cotton trousers, to woolen polo necks amongst others. The truth is that finding the right clothing requires painstakingly looking at the right size, color, and material to match. Irrespective of the type of women’s apparel you are in quest of, you can always find them at Christopher & Banks online store. In line with this, it is highly suggested you consider reading customer reviews of Christopher & Banks here before investing in any of their products and services.
About Christopher & Banks
Christopher & Banks is a public online store that was launched by Gil Braun in 1956, in Plymouth, MN. Gil Braun however launched this company with the intention that women that were full of life and insight, self-assured in their beliefs and in quest of styles that made them feel extraordinary at reasonably priced rate would love. Considering it believes that every customer that enters their store deserves an incomparable experience, they can satisfy the taste and fashion of virtually every customer that visits their store.
Products and Services offered by Christopher & Banks
Christopher & Banks is a women's apparel retailer. Items purchased from www.christopherandbanks.com can be shipped to any address in the United States, including Alaska and Hawaii, Puerto Rico, U.S Virgin Islands, and all APO/FPO addresses. Your estimated delivery date is dependent on the shipping method you choose and your shipping destination. For faster delivery, you may upgrade your shipping method for orders shipped within the contiguous United States. Expedited and Overnight shipping is not available to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and APO/FPO addresses. Standard Ground Shipping will typically deliver items to you within 5-7 business days. Expedited Shipping will typically deliver items to you within 3-4 business days. Overnight Shipping will typically deliver within 1-2 business days. They will gladly accept returns and exchanges for merchandise in its original condition. Merchandise purchased online or in their non-outlet retail stores must be returned or exchanged within 90 days of the original purchase. Merchandise purchased in their outlet stores must be returned or exchanged within 30 days of the original purchase. Gift cards are non-refundable except to the extent required by law. They accept the Christopher & Banks Credit Card, VISA, MasterCard, American Express, and Discover credit and debit cards, both in-store and online. For more inquiries, you can contact customer service at 1-800-890-9601.
Compliments, Complaints, and Opinions
Have you purchased any apparel from Christopher & banks before? Are they of good quality? Would you recommend them to your female friends? If yes, leave an honest review below and share your thoughts and overall experiences to attract other potential customers.
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Last update: December 2025
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Review with most votes
Ideally for women, premium pro
Its hard to find an actual 'apparel' online store with credible, quality, premium, affordable and variety orieted stuff to buy. It really is ! Something that really complements ... Read onBy: Angela Pareda