Club L London35 reviews
This score is based on 35 genuine reviews submitted via US-Reviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Prom dresses, quality, varied pricing, helpful customer service
I really had a great time picking out my prom dress at this store. The dresses were super high quality, and I liked that they had a good range of prices to choose from. Clare and Chloe, the customer service team, were super helpful every step of the way. They really knew their stuff and made sure I found the perfect dress for prom. Thanks so much for the awesome service!
Dress for Summer Ball
I have to say, the customer service I got was absolutely incredible. This girl named Karolina really went all out to help me find the perfect dress for my Summer Ball. She not only helped me pick the right dress, but she also gave me a nice discount that made it affordable for me since I'm a student working part-time. Her kindness and eagerness to help made my shopping experience unforgettable. I can't thank her enough for her outstanding service.
Baby shower jumpsuit
I found the cutest jumpsuit for my baby shower and it fit just right! It was so comfy and stylish, I loved it. I had to return a few other things I bought, and even though it was my mistake, the customer service rep was really nice and helpful. I'll definitely be shopping here again!
Stunning dresses, wonderful customer service
I've been a customer for a while now, and I just have to say, the dresses from this company are absolutely gorgeous. The quality and design are top-notch, and whenever I put one on, I feel so classy and confident. Recently, I had a problem with my order and needed some help. I sent an email, and I was pleasantly surprised by how quickly they got back to me. Alice and Clare were so helpful and efficient, they really went above and beyond to make sure my issue was resolved. Their professionalism and dedication really made my day. It's nice to know that the company I support cares about its customers and makes sure they're happy.
Faulty dress issue resolved quickly
I just wanted to say a huge thank you for the amazing service I got from one of your customer service reps when I had an issue with my recent purchase. I sent a message on Instagram about a problem with my engagement dress and Chloe got back to me. She was super helpful, listened carefully to what I had to say, and made sure the problem was fixed right away. Chloe was quick and professional, and I really appreciate her help. Thanks to her, I got a replacement dress just in time for my engagement party. Even though there was a little issue at first, I'm really excited to wear my perfect dress on the big day.
Black velvet dress
I absolutely loved the black velvet dress I bought from this company! It was so stunning and the quality was top-notch. When I wore it to my friend's birthday party, I got tons of compliments. The fit was just right and the material was really comfortable for a whole night of wearing it. The style was elegant but also had a sexy vibe, which was exactly what I wanted. Overall, I was super happy with my purchase.
Dress was better than expected, but expensive return fee
The dresses I ordered were actually pretty nice, even better than I expected. But, I ended up having to return one of them because it was way too big. And get this, I had to shell out an extra 10 bucks just to send it back! That was definitely not a fun surprise. Lesson learned: always double-check your size before hitting that order button!
Two dresses from Club L London
I recently got two dresses from Club L London and I was pleasantly surprised by how nice they were! The quality of the dresses was better than I expected. However, I soon realized that I didn't need both dresses, so I decided to return one of them. Unfortunately, I had to pay an extra $10 in addition to what I had already spent, which was a bummer. Also, one of the dresses turned out to be too big for me, so it's important to know your size before placing an order!
Stylish, quality fabric
I really liked the cool and different styles this brand had. The fabrics they used were top-notch and I liked how they paid attention to all the little details in their designs. But, my only complaint is that I couldn't give feedback on specific products on their website. I noticed some of the sizes didn't match up with the size chart, which was annoying. But overall, I had a good time shopping and getting my stuff shipped to NYC super quickly was a nice surprise.
Dress
I purchased a dress size 12 and could not get it above my knees. My daughter who is a size 6 could not zip it up. When I tried to request a refund I was told that refunds are only done within 14 day. DO NOT BUY FROM HERE!
Trying to return
Trying to return a dress- impossible!
Have emailed several times to ask next step- nothing.
My order number with credentials won’t register for some reason. I have asked the questions and have had no response on any platform.
Beautiful dress but terrible service if you need to make a return.
You could learn a thing or two from the ICONICMaternity dress
I returned their $100 since it didnt have a nice look the thead line from inside was showing on the outside.
They charge $20 to ship it. Like $18 to receive the return. And now they send me an email saying i was not eligible for return. It looks like the damage the dress and send me pictures saying they will charge me 20 to ship it back to me.
Excuse me??? This was not worn!!! Look out for the shipping company you made me use for return. I send this intact, sharp! Nothing on it.
Nobody has wore this.!! My wife try it on to see if she can use it for her event. And it doesn't look like the picture once she put in on, as it shows a poorly thread lines that show division on finish line on stitches.Therefore she bought another one DRESS FROM AMAZON for her photoshoot.
I demanded to speak to customer service. This is an abuse!!! Nobody calls... terrible!
This over here is steeling, and in this economy, thats very wrong.
It Cost me to received it, cost it to ship it. Didn't want to return in my form of payment. And now want to take my money without this being worn. Wow.
I am furious at the poor customer service and abuse. Never shopping here again.
I am also a small business owner this is insane what you guys are doing!
Return peoples momey in their form of paying. Stop trying to force to buy again from you. Rip off!Dress and jumpsuit
Do not make the mistake I did and order from this website. Such a joke. Clothing doesn't fit, horrible service, took 2 months to process a return and only refunded me for 1 item instead of the two I returned. A complete mess.
Maternity Dress
It is disgusting that a company require the buyer to pay to return an item when it doesn’t fit! Especially maternity as you never know how much you are growing- the experience is going to cost my $40 just to shop at their site. What kind of customer service is this?!
Dress
I would give zero stars if I could !! Customer service is ridiculous !! The only reason I ordered from them a second time is because I actually liked my jumpsuit for my gender reveal !! However I’ve been reaching out to them for two weeks about my last dress I ordered that was way too small ! No one has responded even though I been PAID $20 To return my item back ! They also claimed they owe me $70 when I started the refund process online by myself but I paid $104. Nobody has yet to respond to me about that either . At this point I just want my money back . This is for my baby shower && I was hoping I could shop with them but never again ! If you are unsure of what size to order please don’t cause it’s a hassle and you’re responsible for returning item !Unless you have time and money to waste! It’s the customer service for me at least let me know what’s going on ! Have you received my item ?? Send me a email or something !!
About Club L London
Would you like to be known as a fashionista? You may just have Mel B as your fashion star, and it could be Haidee Klum. You want to be known as trendy and you may have been looking for the brands that offer the kind of clothes you want to rock. Have you tried other fashion companies aside from your regular ones? Have you tried a company like Club L London? If you haven't, you may wonder what Club L London is all about. You may even ask yourself, how are its services different from the companies you've tried earlier?
There's only one way to find out: by reading reviews. Customer reviews are always the true-life experiences and understanding of the fashion styles that any company offers. Reading reviews acquaints you with what others think about the company. Before reading those reviews, read a bit about the company.
About Club L London
Founded in 2007, the company is said to be a glamorous and fashionable space for every woman and young lady who wants to rock the style that interests her. It claims to offer different products that exhibit the body shape as you may want it. It also claims to offer the trendy styles which you may like. It believes that its products are worth the red carpet. If you're sophisticated, it claims that its products and fabrics are for you.
Products & Services of Club L London
As a British Fashion brand, it claims to make a statement with every design it releases. It believes that it offers the best options of apparels. Some of its products are spread across jumpsuits, bodysuits, tops, t-shirts, and any other kind of exotic wear.
Shopping and Return Policy of Club L London
The company claims to deliver products to every country in Europe and beyond. By simply login into the website, you can shop for a product of your choice and check out when you're done picking the pieces you want to try out. It claims to send an email to notify you of when you'll receive your items.
The company claims to offer delivery services through the use of DHL and Royal Mail. It also claims to allow returns and requests for exchange within 30 days after delivery.
How to Get Discounts from Club L London?
The company offers discounts on some of its products, especially during black Fridays. You may stay in tabs with information from the company website to know when you can get a price reduction on the product you'll love to try out.
Complaints & Tips about Club L London
If you have tried the products of Club L London before, you're eligible to write complaints about the company products. What do you like about the brand, and what dissatisfies you? You can write tips on how the company can adjust.
Importance of Reviews
As a customer, what do you think about the product of the company? Your honest insight about how you feel about the product will be helpful to readers who are intending to make an order from the company website.
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Last update: October 2025
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Review with most votes
Dress
I would give zero stars if I could !! Customer service is ridiculous !! The only reason I ordered from them a second time is because I actually liked my jumpsuit for my gender r... Read onBy: Shandoria