Club L London89 reviews
This score is based on 89 genuine reviews submitted via US-Reviews since 2022.
Featured Reviews
Reviews (89)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Delivery okay, returns were a different story
I needed a few outfits because I was in the middle of a move and couldn't go try anything on in person — plus my back's been acting up so online shopping was the only realistic option. The ordering part itself was fine, the site worked, payment went through, and the parcels showed up when the tracking said they would. The courier was actually helpful, which was a small, pleasant surprise given everything that followed. The clothes looked fine on first glance and felt decent for the price. So I returned most of the order, keeping one piece I wanted to keep. I packaged everything back the way it arrived; no stains, no damage, nothing odd. Then the refund saga started. Customer service took a long time to respond, and when they did they denied refunds on two items claiming there were markings — markings that are not visible in the photos they supplied and weren't there when I packed them. That part has been frustrating and feels unfair. I tried to explain, followed the return rules, sent messages, and basically got nowhere. No clear resolution, no real escalation path, just a refusal and silence. So, delivery and product quality were okay, even a little better than I expected, but the post-sale support and returns handling were the problem. If you're buying because you can't try things on or might need to return stuff (like I did), be aware that getting your money back may not be smooth. I don't want to say it's outright fraud, but the way they handled the refund was concerning and left me out of pocket.
almost laughable, if it weren't so annoying
shoved in a postal bag, rolled up. Both top and bottom had huge tags still on them. Big, obvious tags. They looked brand new. Not crumpled, not rubbed, not hidden. Like someone thought, “Yep, that’s a solid accusation.” I kept thinking, how could I have worn them with those tags? It made no sense. I asked them, I asked more than once. All I got was the same line — their staff are trained. That felt like a shrug. I even joked with a friend that maybe I should record every unboxing now, like a weird passport stamp of proof. But that’s not a reasonable expectation for customers. I’ve had dodgy returns from other shops before, but usually you can talk it out. Here I felt stonewalled. The dress smelled faintly of factory — not awful, just new-clothing-factory — and the top sat in the bag like it had never been handled. Which, if true, would suggest I hadn’t worn it. Which I tried to explain. Which they ignored. The surprise in this whole mess was how perfectly the dress fit when I first tried it on. That small win made the rest sting more, honestly. If only they’d treated the situation like normal people do — ask a question, look at the photos, be curious — we could’ve avoided the back-and-forth. Instead I ended up deciding not to push for a refund because the hassle wasn’t worth my time, and that’s a weird kind of surrender. So yeah, the clothes themselves were fine. The process? Not fine. Customer service felt defensive, not helpful. I doubt I’ll order from them again. I’d rather spend my money where returns don’t turn into a mini mystery drama.
Wrong address panic (but a decent DPD rep saved the day)
package posted to Sydney. Cue full-on mild panic and a lot of emails.
I kept at it for three days, sending polite/annoyed messages back and forth. The replies were apologetic but basically said “we can’t change it” and offered no real fix. The language felt robotic at times — short, same tone, same phrases — so I couldn’t help wondering if I was talking to bots. That part sucked.
Small bright spot: DPD had a lovely lady on the line who actually listened, explained they could return it to sender if Club L asked them to, and was empathic in that way only customer service humans can be. That gave me hope, and eventually management agreed to have it sent back and issue a refund (I’d even offered to pay for reship). So yes, in the end I got my money back and I’m relieved — grateful, even — because losing $411 would have been a nightmare.
Bottom line: the buying process was clunky, the automated-feeling replies were frustrating, but a real person at DPD and, finally, some management attention fixed it. I’ll still hesitate before ordering again, but I appreciate that a human stepped in to resolve it.Stunning dresses, true to size, reasonably priced, fast shipping
I just love all the different dresses they have at this online store! Seriously, they're gorgeous, fit perfectly, and the prices are really good. I've gotten a bunch of dresses from there and they always come super fast, even all the way to Australia! It's definitely my go-to spot whenever I need a dress for something special.
Return process assistance
I just wanted to share about my recent experience with a customer service rep for a return I needed to make. Let me tell you, the service I got was top-notch. The person I talked to was super patient, professional, and really listened to what I had to say. They walked me through every step of the process, making sure everything was taken care of quickly and without any issues. Their friendly attitude and willingness to help out made what could have been a headache into a breeze. It was clear they were dedicated to giving great service, and I really appreciated their help.<br><br>I can't thank them enough for making my experience so smooth. I'll definitely be coming back to shop with confidence knowing that the customer service here is outstanding. That person I worked with is a real gem, and their exceptional service definitely didn't go unnoticed.<br><br>Overall, I was really impressed with the service I received and would recommend this company to others based on my positive experience.
Dress for a special occasion
I just got this really nice dress from here for a special event, and I gotta say, the customer service was top-notch. Bianca, the lady helping me out, was so friendly and really on top of things when I needed to return a few things. She made everything super easy and stress-free. I'll definitely be coming back because of how great the service was. Good customer service is a big deal for me when I'm choosing where to shop, and Club L definitely knocked it out of the park. 10/10 for sure.
Quality clothes, excellent customer service
I just bought some really nice clothes from this store, but had a problem with my order. I needed the clothes for an upcoming trip, so I was bummed out. Luckily, the customer service rep, Clare, was amazing. I reached out, got a fast response, and Clare fixed the problem right away. She even sent a replacement so I would get my stuff on time. I was super happy with the service and the clothes were top-notch too.
Beautiful products, great customer service, helpful returns process
I gotta say, I am just so impressed with my experience at this company. The products they have are just gorgeous, and the customer service is seriously top-notch. I recently bought some stuff for my vow renewal coming up, not just for me but for my sisters too. Unfortunately, I had to return one dress that was past the return window since my sister, who lives far away, couldn't try it on in time. But let me tell you, Bianca from the customer service team really saved the day. She handled my issue super fast and with so much care. Her response was quick, and the instructions she gave were clear and super helpful.
Customer Service Experience
I had a problem with my order and contacted customer service for help. Dealing with dyslexia makes it tough for me to communicate and understand things sometimes. But, the customer service rep, Chloe from Club L London, was really understanding and helpful. She answered my questions in the online chat and fixed the problem fast. Her kindness and help really changed my whole experience with the company. Thank you so much, Chloe!
Return process
I had to take something back that I bought and it was honestly a struggle to figure out what to do. But then this amazing person named Bianca totally saved the day and made the whole return process super easy. She was seriously the best! I definitely plan on shopping here again in the future because their customer service is top-notch.
Quality dress, Return process
The dress I bought from this place was really nice, but it ended up not fitting me like I wanted it to. I was kind of bummed about it, but I decided to contact customer service to see if they could help me out. I told them about my situation, how I missed the return deadline because work was crazy busy, and Chloe was super nice and helpful. She extended the return deadline for me right away and let me send it back. I was really impressed by their customer service and I'll definitely be ordering from them again in the future after this good experience.
Mesh Mini Dress
I ordered a mesh mini dress from this one place, and when it arrived, I got sent the wrong item. It was pretty frustrating, but after trying a couple of times, I finally got in touch with customer service and got my problem sorted out. The first time I reached out to them, it seemed like they weren't really listening, but after sending a follow-up email, they finally fixed the issue.
Muse dress, black, quality, trustworthy
I just got this Muse dress in black, and let me tell you, it's definitely one of my top little black dress picks now. This dress hugs me in all the right places and gives me that killer shape I love. I've taken it out on the town a bunch of times already, and I know it's gonna be a staple in my wardrobe forever. The quality is top-notch, and every time I put it on, I feel super confident and stylish.
Special occasion dresses
Club L London has been amazing when it comes to customer service. Amy from their customer care team really impressed me. She was so professional and handled my question with no problem. She went out of her way to help me, which I really appreciated. The dresses I bought from them for special events were even better than I expected. It's clear that Club L London is dedicated to providing high-quality products. I've told my friends and family about this site, and I'll definitely be shopping here again in the future.
Prom dresses, quality, varied pricing, helpful customer service
I really had a great time picking out my prom dress at this store. The dresses were super high quality, and I liked that they had a good range of prices to choose from. Clare and Chloe, the customer service team, were super helpful every step of the way. They really knew their stuff and made sure I found the perfect dress for prom. Thanks so much for the awesome service!
Dress for Summer Ball
I have to say, the customer service I got was absolutely incredible. This girl named Karolina really went all out to help me find the perfect dress for my Summer Ball. She not only helped me pick the right dress, but she also gave me a nice discount that made it affordable for me since I'm a student working part-time. Her kindness and eagerness to help made my shopping experience unforgettable. I can't thank her enough for her outstanding service.
Baby shower jumpsuit
I found the cutest jumpsuit for my baby shower and it fit just right! It was so comfy and stylish, I loved it. I had to return a few other things I bought, and even though it was my mistake, the customer service rep was really nice and helpful. I'll definitely be shopping here again!
Stunning dresses, wonderful customer service
I've been a customer for a while now, and I just have to say, the dresses from this company are absolutely gorgeous. The quality and design are top-notch, and whenever I put one on, I feel so classy and confident. Recently, I had a problem with my order and needed some help. I sent an email, and I was pleasantly surprised by how quickly they got back to me. Alice and Clare were so helpful and efficient, they really went above and beyond to make sure my issue was resolved. Their professionalism and dedication really made my day. It's nice to know that the company I support cares about its customers and makes sure they're happy.
Faulty dress issue resolved quickly
I just wanted to say a huge thank you for the amazing service I got from one of your customer service reps when I had an issue with my recent purchase. I sent a message on Instagram about a problem with my engagement dress and Chloe got back to me. She was super helpful, listened carefully to what I had to say, and made sure the problem was fixed right away. Chloe was quick and professional, and I really appreciate her help. Thanks to her, I got a replacement dress just in time for my engagement party. Even though there was a little issue at first, I'm really excited to wear my perfect dress on the big day.
Black velvet dress
I absolutely loved the black velvet dress I bought from this company! It was so stunning and the quality was top-notch. When I wore it to my friend's birthday party, I got tons of compliments. The fit was just right and the material was really comfortable for a whole night of wearing it. The style was elegant but also had a sexy vibe, which was exactly what I wanted. Overall, I was super happy with my purchase.
About Club L London
Would you like to be known as a fashionista? You may just have Mel B as your fashion star, and it could be Haidee Klum. You want to be known as trendy and you may have been looking for the brands that offer the kind of clothes you want to rock. Have you tried other fashion companies aside from your regular ones? Have you tried a company like Club L London? If you haven't, you may wonder what Club L London is all about. You may even ask yourself, how are its services different from the companies you've tried earlier?
There's only one way to find out: by reading reviews. Customer reviews are always the true-life experiences and understanding of the fashion styles that any company offers. Reading reviews acquaints you with what others think about the company. Before reading those reviews, read a bit about the company.
About Club L London
Founded in 2007, the company is said to be a glamorous and fashionable space for every woman and young lady who wants to rock the style that interests her. It claims to offer different products that exhibit the body shape as you may want it. It also claims to offer the trendy styles which you may like. It believes that its products are worth the red carpet. If you're sophisticated, it claims that its products and fabrics are for you.
Products & Services of Club L London
As a British Fashion brand, it claims to make a statement with every design it releases. It believes that it offers the best options of apparels. Some of its products are spread across jumpsuits, bodysuits, tops, t-shirts, and any other kind of exotic wear.
Shopping and Return Policy of Club L London
The company claims to deliver products to every country in Europe and beyond. By simply login into the website, you can shop for a product of your choice and check out when you're done picking the pieces you want to try out. It claims to send an email to notify you of when you'll receive your items.
The company claims to offer delivery services through the use of DHL and Royal Mail. It also claims to allow returns and requests for exchange within 30 days after delivery.
How to Get Discounts from Club L London?
The company offers discounts on some of its products, especially during black Fridays. You may stay in tabs with information from the company website to know when you can get a price reduction on the product you'll love to try out.
Complaints & Tips about Club L London
If you have tried the products of Club L London before, you're eligible to write complaints about the company products. What do you like about the brand, and what dissatisfies you? You can write tips on how the company can adjust.
Importance of Reviews
As a customer, what do you think about the product of the company? Your honest insight about how you feel about the product will be helpful to readers who are intending to make an order from the company website.
Details
Contact Information
Categories Club L London
Page Statistics
Last update: March 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Dress
I would give zero stars if I could !! Customer service is ridiculous !! The only reason I ordered from them a second time is because I actually liked my jumpsuit for my gender r... Read onBy: Shandoria