Club L London56 reviews
This score is based on 56 genuine reviews submitted via US-Reviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Fix-it dress saga
So, I bought this dress for a wedding last weekend. At first it felt really soft and I was actually pleased, but then I noticed a hole — big enough to patch. Now I'm paying for repairs and they only gave me $10 back. Kinda annoying, honestly.
Surprisingly comfy pick
Wasn't expecting much, but this jacket feels great — soft, warm, fits true. Took a minute to get used to the zipper, but honestly I'm happy I bought it and glad I did. Shipping took a bit longer, so plan ahead, but overall worth it.
Saved by Shannon
customer service saved this one. I got a dress that wasn't what I ordered, and yeah I was bummed — but Shannon stepped in, quick, friendly, fixed the return and refund stuff (faster than some other shops ever did). Appreciate that.
Was skeptical, now pleased
I almost didn't order — I kept thinking maybe it's too good to be true, sizes off, photos tricking me. But I took the plunge and, honestly, that worry faded. Fits well, matches the pics. I'd tell others to check sizes but go for it.
Weird return drama
I spotted the navy dress on Instagram after a friend sent it, bought it, it didn't fit and I returned it. Then they emailed pics of a "soiled" dress — not mine, obvs. I was like, seriously? After a push they finally refunded. Annoying but fixed, eventually kinda relieved.
Waited forever, kind of works
I bought this support cushion because my lower back's been killing me during long shifts and I needed something fast. Customer service kept telling me to wait for a package that was over two weeks late. It finally showed up and helps, but the whole waiting thing was a mess.
Late return, easy fix
I was literally a day late on the return window and kind of braced for trouble. I messaged support and Erin and Alice fixed it — unlocked the returns so I could send back a jacket that felt stiff and didn’t layer right for my daily commute. Felt relieved.
Five-day freakout
So there I was, five days before the party, staring at an empty inbox. Paid already, no order number, and my emails just disappeared into the void. The photos promised buttery fabric — I could almost feel it — which makes the silence even weirder. Kinda ridiculous. If you order, screenshot everything and don’t assume they’ll reply.
Hallway moment
double-check measurements, ordering true-to-size helped me. Overall I felt pretty satisfied and a bit relieved I didn’t have to hunt elsewhere.
Almost missed it, but saved
don't panic, just message them — they helped me.
Dress looked off but partial refund
they refunded half quickly and said they'd send the rest after receiving the return. Weeks later I'm still waiting and chatting with support felt like a loop — they now say shipping isn't refundable. I'm glad part refund came, but it's messy and unresolved.
Wedding dress letdown
one looked fine, the other was misshaped — seams puckered and the bodice twisted. I reached out to customer service within the 30-day window and they kept stalling, sending links that eventually said it was too late to return. Delivery itself arrived on time, but the return handling and responses left me annoyed. The dress can be worn, but the whole process wore me out.
Not reliable for last-minute needs
I wouldn't count on them for anything time‑sensitive. I needed these items for a move tomorrow, paid extra for 2–4 day shipping and it's day six with no package. Tried calling/chatting five times and only got Alice, an AI that said someone would follow up within 24 hours — still nothing. The order number is being used like a tracking number but it isn't, so I can't tell where my stuff is. Kinda frustrating; maybe the product would be fine if it ever shows up, but right now this feels unreliable.
Bit rocky but worked out
I'm actually pretty pleased with how it worked out, even though I started annoyed. The dress arrived with a tear (perfect timing for a last‑minute wedding — not), so I safety‑pinned it and changed my hair, which luckily did the trick. The first customer service email sounded curt and a bit accusatory, but after I sent photos and called they fixed it — refund processed and an apology. For £120 I'd still want sturdier quality and better packaging, but document everything and be persistent, they’ll help.
Slow shipping — plan for a month
don’t count on fast shipping — give yourself around a month. I first spotted the dress on Instagram after a friend recommended the shop, so I ordered with plenty of time. The product page said 3–6 working days but that turned out to be internal processing, not actual transit. It took closer to 14 business days to show up, which ruined my plans for the event I wanted it for. I’m asking for a refund since I never got to wear it, and honestly I’m just frustrated. Customer service wasn’t great either — replies were slow and vague, so that didn’t help. If you try them, plan way ahead and don’t be surprised if their timelines are optimistic.
Almost gave up, but pleasantly surprised
it worked out — the dress did finally show up and I'm actually really pleased. I was skeptical at first, no lie, because I waited past their 3-day window and nobody answered my messages. I almost canceled, almost, but then it arrived and I wore it to a casual Friday at work and to a weekend dinner. Fit's good, fabric feels nicer than expected. Still wish customer service had been faster, but overall happy I ordered. Fits into my everyday rotation now, which surprised me.
Not worth the hassle
sometimes they said the refund was processed, other times they couldn’t find it, or they blamed the courier. I’m arguing with PayPal now and tired of repeating myself. It wasn’t huge money for everyone, but it annoyed me and made the whole thing stressful. I called twice, waited on hold and finally hung up. Won’t shop here again.
Sticker drama, happy ending
every email bounced back with an answer from Alice, the AI assistant, and I started to panic about the 14‑day return clock. I even thought back to another brand that ghosted me, so I braced for the worst. Turns out a human did pick up after my third message, polite and helpful, and they accepted the return once I explained the tags situation. Relief. Customer rep made it easy, refund processed — not perfect at first, but ended well, so I’d shop here again.
Midway relief
they fixed it, finally. Service was slow and a bit messy, price felt average, but the surprise free little patch they included made the whole thing feel less bad.
The tiny stain saga
So I ordered a white top because I was mid-move and needed something simple for a last-minute weekend thing. The fabric felt nice and light — comfy enough to forget you’re wearing it, actually — and it fit pretty true to size. I kept the little white strip around the tag, tried it on once, put it back in the bag thinking I’d decide later. Then they refused my return, saying there was a stain and that it looked worn. Their photos were fuzzy and didn't show where exactly, just a vague dark speck that might’ve been under a seam or maybe on the inside. I couldn't find it even after holding the shirt up to the light and turning it every which way. So yeah, the piece itself is fine, comfortable and does the job, but the returns and customer service made the whole thing annoying. If you’re ordering light colors and might need to return, be cautious — otherwise it’s an okay quick buy.
About Club L London
Would you like to be known as a fashionista? You may just have Mel B as your fashion star, and it could be Haidee Klum. You want to be known as trendy and you may have been looking for the brands that offer the kind of clothes you want to rock. Have you tried other fashion companies aside from your regular ones? Have you tried a company like Club L London? If you haven't, you may wonder what Club L London is all about. You may even ask yourself, how are its services different from the companies you've tried earlier?
There's only one way to find out: by reading reviews. Customer reviews are always the true-life experiences and understanding of the fashion styles that any company offers. Reading reviews acquaints you with what others think about the company. Before reading those reviews, read a bit about the company.
About Club L London
Founded in 2007, the company is said to be a glamorous and fashionable space for every woman and young lady who wants to rock the style that interests her. It claims to offer different products that exhibit the body shape as you may want it. It also claims to offer the trendy styles which you may like. It believes that its products are worth the red carpet. If you're sophisticated, it claims that its products and fabrics are for you.
Products & Services of Club L London
As a British Fashion brand, it claims to make a statement with every design it releases. It believes that it offers the best options of apparels. Some of its products are spread across jumpsuits, bodysuits, tops, t-shirts, and any other kind of exotic wear.
Shopping and Return Policy of Club L London
The company claims to deliver products to every country in Europe and beyond. By simply login into the website, you can shop for a product of your choice and check out when you're done picking the pieces you want to try out. It claims to send an email to notify you of when you'll receive your items.
The company claims to offer delivery services through the use of DHL and Royal Mail. It also claims to allow returns and requests for exchange within 30 days after delivery.
How to Get Discounts from Club L London?
The company offers discounts on some of its products, especially during black Fridays. You may stay in tabs with information from the company website to know when you can get a price reduction on the product you'll love to try out.
Complaints & Tips about Club L London
If you have tried the products of Club L London before, you're eligible to write complaints about the company products. What do you like about the brand, and what dissatisfies you? You can write tips on how the company can adjust.
Importance of Reviews
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Last update: November 2025
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Review with most votes
Dress
I would give zero stars if I could !! Customer service is ridiculous !! The only reason I ordered from them a second time is because I actually liked my jumpsuit for my gender r... Read onBy: Shandoria