Club L London - Overall Rating based on 26 reviews
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Stunning dresses, true to size, reasonably priced, fast shipping
I just love all the different dresses they have at this online store! Seriously, they're gorgeous, fit perfectly, and the prices are really good. I've gotten a bunch of dresses from there and they always come super fast, even all the way to Australia! It's definitely my go-to spot whenever I need a dress for something special.
Return process assistance
I just wanted to share about my recent experience with a customer service rep for a return I needed to make. Let me tell you, the service I got was top-notch. The person I talked to was super patient, professional, and really listened to what I had to say. They walked me through every step of the process, making sure everything was taken care of quickly and without any issues. Their friendly attitude and willingness to help out made what could have been a headache into a breeze. It was clear they were dedicated to giving great service, and I really appreciated their help.<br><br>I can't thank them enough for making my experience so smooth. I'll definitely be coming back to shop with confidence knowing that the customer service here is outstanding. That person I worked with is a real gem, and their exceptional service definitely didn't go unnoticed.<br><br>Overall, I was really impressed with the service I received and would recommend this company to others based on my positive experience.
Dress for a special occasion
I just got this really nice dress from here for a special event, and I gotta say, the customer service was top-notch. Bianca, the lady helping me out, was so friendly and really on top of things when I needed to return a few things. She made everything super easy and stress-free. I'll definitely be coming back because of how great the service was. Good customer service is a big deal for me when I'm choosing where to shop, and Club L definitely knocked it out of the park. 10/10 for sure.
Quality clothes, excellent customer service
I just bought some really nice clothes from this store, but had a problem with my order. I needed the clothes for an upcoming trip, so I was bummed out. Luckily, the customer service rep, Clare, was amazing. I reached out, got a fast response, and Clare fixed the problem right away. She even sent a replacement so I would get my stuff on time. I was super happy with the service and the clothes were top-notch too.
Beautiful products, great customer service, helpful returns process
I gotta say, I am just so impressed with my experience at this company. The products they have are just gorgeous, and the customer service is seriously top-notch. I recently bought some stuff for my vow renewal coming up, not just for me but for my sisters too. Unfortunately, I had to return one dress that was past the return window since my sister, who lives far away, couldn't try it on in time. But let me tell you, Bianca from the customer service team really saved the day. She handled my issue super fast and with so much care. Her response was quick, and the instructions she gave were clear and super helpful.
Customer Service Experience
I had a problem with my order and contacted customer service for help. Dealing with dyslexia makes it tough for me to communicate and understand things sometimes. But, the customer service rep, Chloe from Club L London, was really understanding and helpful. She answered my questions in the online chat and fixed the problem fast. Her kindness and help really changed my whole experience with the company. Thank you so much, Chloe!
Return process
I had to take something back that I bought and it was honestly a struggle to figure out what to do. But then this amazing person named Bianca totally saved the day and made the whole return process super easy. She was seriously the best! I definitely plan on shopping here again in the future because their customer service is top-notch.
Quality dress, Return process
The dress I bought from this place was really nice, but it ended up not fitting me like I wanted it to. I was kind of bummed about it, but I decided to contact customer service to see if they could help me out. I told them about my situation, how I missed the return deadline because work was crazy busy, and Chloe was super nice and helpful. She extended the return deadline for me right away and let me send it back. I was really impressed by their customer service and I'll definitely be ordering from them again in the future after this good experience.
Mesh Mini Dress
I ordered a mesh mini dress from this one place, and when it arrived, I got sent the wrong item. It was pretty frustrating, but after trying a couple of times, I finally got in touch with customer service and got my problem sorted out. The first time I reached out to them, it seemed like they weren't really listening, but after sending a follow-up email, they finally fixed the issue.
Muse dress, black, quality, trustworthy
I just got this Muse dress in black, and let me tell you, it's definitely one of my top little black dress picks now. This dress hugs me in all the right places and gives me that killer shape I love. I've taken it out on the town a bunch of times already, and I know it's gonna be a staple in my wardrobe forever. The quality is top-notch, and every time I put it on, I feel super confident and stylish.
Special occasion dresses
Club L London has been amazing when it comes to customer service. Amy from their customer care team really impressed me. She was so professional and handled my question with no problem. She went out of her way to help me, which I really appreciated. The dresses I bought from them for special events were even better than I expected. It's clear that Club L London is dedicated to providing high-quality products. I've told my friends and family about this site, and I'll definitely be shopping here again in the future.
Prom dresses, quality, varied pricing, helpful customer service
I really had a great time picking out my prom dress at this store. The dresses were super high quality, and I liked that they had a good range of prices to choose from. Clare and Chloe, the customer service team, were super helpful every step of the way. They really knew their stuff and made sure I found the perfect dress for prom. Thanks so much for the awesome service!
Dress for Summer Ball
I have to say, the customer service I got was absolutely incredible. This girl named Karolina really went all out to help me find the perfect dress for my Summer Ball. She not only helped me pick the right dress, but she also gave me a nice discount that made it affordable for me since I'm a student working part-time. Her kindness and eagerness to help made my shopping experience unforgettable. I can't thank her enough for her outstanding service.
Baby shower jumpsuit
I found the cutest jumpsuit for my baby shower and it fit just right! It was so comfy and stylish, I loved it. I had to return a few other things I bought, and even though it was my mistake, the customer service rep was really nice and helpful. I'll definitely be shopping here again!
Stunning dresses, wonderful customer service
I've been a customer for a while now, and I just have to say, the dresses from this company are absolutely gorgeous. The quality and design are top-notch, and whenever I put one on, I feel so classy and confident. Recently, I had a problem with my order and needed some help. I sent an email, and I was pleasantly surprised by how quickly they got back to me. Alice and Clare were so helpful and efficient, they really went above and beyond to make sure my issue was resolved. Their professionalism and dedication really made my day. It's nice to know that the company I support cares about its customers and makes sure they're happy.
Faulty dress issue resolved quickly
I just wanted to say a huge thank you for the amazing service I got from one of your customer service reps when I had an issue with my recent purchase. I sent a message on Instagram about a problem with my engagement dress and Chloe got back to me. She was super helpful, listened carefully to what I had to say, and made sure the problem was fixed right away. Chloe was quick and professional, and I really appreciate her help. Thanks to her, I got a replacement dress just in time for my engagement party. Even though there was a little issue at first, I'm really excited to wear my perfect dress on the big day.
Black velvet dress
I absolutely loved the black velvet dress I bought from this company! It was so stunning and the quality was top-notch. When I wore it to my friend's birthday party, I got tons of compliments. The fit was just right and the material was really comfortable for a whole night of wearing it. The style was elegant but also had a sexy vibe, which was exactly what I wanted. Overall, I was super happy with my purchase.
Dress was better than expected, but expensive return fee
The dresses I ordered were actually pretty nice, even better than I expected. But, I ended up having to return one of them because it was way too big. And get this, I had to shell out an extra 10 bucks just to send it back! That was definitely not a fun surprise. Lesson learned: always double-check your size before hitting that order button!
Two dresses from Club L London
I recently got two dresses from Club L London and I was pleasantly surprised by how nice they were! The quality of the dresses was better than I expected. However, I soon realized that I didn't need both dresses, so I decided to return one of them. Unfortunately, I had to pay an extra $10 in addition to what I had already spent, which was a bummer. Also, one of the dresses turned out to be too big for me, so it's important to know your size before placing an order!
Stylish, quality fabric
I really liked the cool and different styles this brand had. The fabrics they used were top-notch and I liked how they paid attention to all the little details in their designs. But, my only complaint is that I couldn't give feedback on specific products on their website. I noticed some of the sizes didn't match up with the size chart, which was annoying. But overall, I had a good time shopping and getting my stuff shipped to NYC super quickly was a nice surprise.
Review with most votes
Dress
I would give zero stars if I could !! Customer service is ridiculous !! The only reason I ordered from them a second time is because I actually liked my jumpsuit for my gender r... Read onBy: Shandoria