Club L London37 reviews
This score is based on 37 genuine reviews submitted via US-Reviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.The tiny stain saga
So I ordered a white top because I was mid-move and needed something simple for a last-minute weekend thing. The fabric felt nice and light — comfy enough to forget you’re wearing it, actually — and it fit pretty true to size. I kept the little white strip around the tag, tried it on once, put it back in the bag thinking I’d decide later. Then they refused my return, saying there was a stain and that it looked worn. Their photos were fuzzy and didn't show where exactly, just a vague dark speck that might’ve been under a seam or maybe on the inside. I couldn't find it even after holding the shirt up to the light and turning it every which way. So yeah, the piece itself is fine, comfortable and does the job, but the returns and customer service made the whole thing annoying. If you’re ordering light colors and might need to return, be cautious — otherwise it’s an okay quick buy.
Finally handled right
I was halfway through trying the dresses on, fresh out of the shower, when the whole refund issue blew up — and weirdly, that's when I felt relieved. At first the company pushed back, saying one dress smelled like perfume even though I had no makeup, no perfume, nothing on. Been burned before by other sellers who vanish or get defensive, so I braced for the worst. Instead they actually asked for details, arranged a prompt return label, and confirmed a refund after a quick inspection. It wasn’t instant, and yeah, I had to follow up once, but they followed through and kept me updated. Small things, but those updates made the difference — I stopped worrying and felt genuinely grateful it didn't turn into another nightmare. The dress that arrived was fine, delivery was on time, and the whole wrap-up was handled professionally. Not perfect, but now I’d buy again because they corrected the mistake and treated me like a real customer.
Not what I expected, but a weird silver lining
a $40 return fee (I only paid $14 shipping originally) and the same dress in a larger size was suddenly listed way higher. Customer service emailed about “exchange rate increases” — sounded like a shrug to me. Still, weirdly, when I tried it on (because why not) a neighbor popped her head over and complimented it; the fabric felt nicer than the photos suggested, so for a second I was like, huh, maybe keep? In the end I decided the hassle and unexpected costs made it not worth it. Mildly disappointed but glad I at least saw potential.
Midway letdown
I ordered several dresses from this site because I liked the styles and prices, and I've used them a few times over the last year without any problems. When the parcel arrived this time I tried everything on in the living room and I immediately knew one dress was a keeper — the fit and color were exactly what I expected and I felt satisfied right away. I boxed the rest up and sent them back. A few days later I got an email saying one of the returns had a 'mark' and didn't meet their policy. That was odd because the flagged dress was the only one I never tried on. I inspected it thoroughly, photographed it from every angle and emailed those pictures, explained I hadn't worn it, and still got a flat response that nothing could be done. Ordering and delivery had been fine before, and I really did like the dress I kept, but this return handling was disappointing enough that I won't risk ordering again.
The crotch controversy
the most expensive piece, a £150 jumpsuit, came back to me with a note saying it was rejected for a "dirty crotch." They even emailed pictures — all showing a white interior — and told me to respect their decision when I asked what I was even looking at. I inspected everything myself; no stains, nothing at all. I snapped my own close-ups and feel like I'm arguing with a robot that won't look. On the plus side, delivery was quick and the one item I kept fit nicely for the party. But the returns process and the "dirty crotch" claim left a bad taste. If you’re buying multiple items for an event and might return some, be prepared for a headache — and for them to send baffling photos that don’t match what you see.
Small relief in the end
There was a tiny, real relief when the refund finally landed in my account. I ordered a jumpsuit mid-October and the first moment I tried it on I thought, huh — this feels cheaper than online photos. So I boxed it up the same day and sent it back. At first I was nervous. I even filmed the item before sending it, because you never know. Then the back-and-forth began. They claimed the piece was worn and sent a photo of some grey fabric with white marks. My piece was black. That felt off. They returned the garment and, surprise, no marks. I kept my video and sent it over. The whole “special machine finds crotch marks” line sounded strange and a little dismissive. It dragged on longer than it should have. I complained, got a 20% credit offer (no thanks), and finally pushed harder — ombudsman mention and all that. Not proud of the hassle, but I’m glad I didn’t let it go. When the full refund hit, that was the moment I knew it was over. I’m thankful for that. Service was clunky, communication sloppy, and frankly annoying at times. But the outcome was fair in the end, even if it took more effort than it should have. I wouldn’t rush to buy from them again, but at least it didn’t end badly.
Bummed but kind of baffled
I was actually pretty excited when I ordered this black maxi maternity dress for my father-in-law’s party — looked cute online, fit the vibe, you know? I will admit I hesitated before clicking buy, worried about sizing and returns, but figured I’d be fine. Got the dress, it was nice, but just too snug around the belly. Tried it on for like five minutes, took it off, boxed it up and sent it back within days. Easy, right? Nope. That’s where things went sideways.
Dress arrived damaged, service was a mixed bag
I’d been eyeing this dress on Instagram after a coworker tipped me — thought it would be perfect for my baby shower. The delivery showed up yesterday and the box looked fine, so I opened it right away. The dress itself had a five-inch blackish scratch and a tear along a seam on light fabric. Not great. I spent $240 on it, so yeah, not what you expect. I contacted customer service and at first they basically told me to ship it back. Which, okay, but I needed the dress next week — so that didn’t help. After pushing a bit they offered a 20% refund ($39). To be fair, they responded and were polite after I insisted, but that amount won’t cover professional cleaning and a decent seamstress. It felt like shifting responsibility — like, how is this my fault when the company sent out a damaged item? I’m glad they didn’t ignore me entirely and I appreciate the agents who finally communicated clearly, but their quality checks and initial handling need work. Delivery itself was prompt and tracking was accurate, I’ll give them that. Still, the combination of getting a damaged item and a refund that doesn’t really fix the problem left me frustrated. In the end I’m relieved it wasn’t worse — could’ve been completely ruined — and I’m thankful there was at least some resolution, even if imperfect. If you’re buying this kind of expensive piece, be prepared to inspect on arrival and push customer service if needed.
Delivery okay, returns were a different story
I needed a few outfits because I was in the middle of a move and couldn't go try anything on in person — plus my back's been acting up so online shopping was the only realistic option. The ordering part itself was fine, the site worked, payment went through, and the parcels showed up when the tracking said they would. The courier was actually helpful, which was a small, pleasant surprise given everything that followed. The clothes looked fine on first glance and felt decent for the price. So I returned most of the order, keeping one piece I wanted to keep. I packaged everything back the way it arrived; no stains, no damage, nothing odd. Then the refund saga started. Customer service took a long time to respond, and when they did they denied refunds on two items claiming there were markings — markings that are not visible in the photos they supplied and weren't there when I packed them. That part has been frustrating and feels unfair. I tried to explain, followed the return rules, sent messages, and basically got nowhere. No clear resolution, no real escalation path, just a refusal and silence. So, delivery and product quality were okay, even a little better than I expected, but the post-sale support and returns handling were the problem. If you're buying because you can't try things on or might need to return stuff (like I did), be aware that getting your money back may not be smooth. I don't want to say it's outright fraud, but the way they handled the refund was concerning and left me out of pocket.
almost laughable, if it weren't so annoying
shoved in a postal bag, rolled up. Both top and bottom had huge tags still on them. Big, obvious tags. They looked brand new. Not crumpled, not rubbed, not hidden. Like someone thought, “Yep, that’s a solid accusation.” I kept thinking, how could I have worn them with those tags? It made no sense. I asked them, I asked more than once. All I got was the same line — their staff are trained. That felt like a shrug. I even joked with a friend that maybe I should record every unboxing now, like a weird passport stamp of proof. But that’s not a reasonable expectation for customers. I’ve had dodgy returns from other shops before, but usually you can talk it out. Here I felt stonewalled. The dress smelled faintly of factory — not awful, just new-clothing-factory — and the top sat in the bag like it had never been handled. Which, if true, would suggest I hadn’t worn it. Which I tried to explain. Which they ignored. The surprise in this whole mess was how perfectly the dress fit when I first tried it on. That small win made the rest sting more, honestly. If only they’d treated the situation like normal people do — ask a question, look at the photos, be curious — we could’ve avoided the back-and-forth. Instead I ended up deciding not to push for a refund because the hassle wasn’t worth my time, and that’s a weird kind of surrender. So yeah, the clothes themselves were fine. The process? Not fine. Customer service felt defensive, not helpful. I doubt I’ll order from them again. I’d rather spend my money where returns don’t turn into a mini mystery drama.
Wrong address panic (but a decent DPD rep saved the day)
package posted to Sydney. Cue full-on mild panic and a lot of emails.
I kept at it for three days, sending polite/annoyed messages back and forth. The replies were apologetic but basically said “we can’t change it” and offered no real fix. The language felt robotic at times — short, same tone, same phrases — so I couldn’t help wondering if I was talking to bots. That part sucked.
Small bright spot: DPD had a lovely lady on the line who actually listened, explained they could return it to sender if Club L asked them to, and was empathic in that way only customer service humans can be. That gave me hope, and eventually management agreed to have it sent back and issue a refund (I’d even offered to pay for reship). So yes, in the end I got my money back and I’m relieved — grateful, even — because losing $411 would have been a nightmare.
Bottom line: the buying process was clunky, the automated-feeling replies were frustrating, but a real person at DPD and, finally, some management attention fixed it. I’ll still hesitate before ordering again, but I appreciate that a human stepped in to resolve it.Stunning dresses, true to size, reasonably priced, fast shipping
I just love all the different dresses they have at this online store! Seriously, they're gorgeous, fit perfectly, and the prices are really good. I've gotten a bunch of dresses from there and they always come super fast, even all the way to Australia! It's definitely my go-to spot whenever I need a dress for something special.
Return process assistance
I just wanted to share about my recent experience with a customer service rep for a return I needed to make. Let me tell you, the service I got was top-notch. The person I talked to was super patient, professional, and really listened to what I had to say. They walked me through every step of the process, making sure everything was taken care of quickly and without any issues. Their friendly attitude and willingness to help out made what could have been a headache into a breeze. It was clear they were dedicated to giving great service, and I really appreciated their help.<br><br>I can't thank them enough for making my experience so smooth. I'll definitely be coming back to shop with confidence knowing that the customer service here is outstanding. That person I worked with is a real gem, and their exceptional service definitely didn't go unnoticed.<br><br>Overall, I was really impressed with the service I received and would recommend this company to others based on my positive experience.
Dress for a special occasion
I just got this really nice dress from here for a special event, and I gotta say, the customer service was top-notch. Bianca, the lady helping me out, was so friendly and really on top of things when I needed to return a few things. She made everything super easy and stress-free. I'll definitely be coming back because of how great the service was. Good customer service is a big deal for me when I'm choosing where to shop, and Club L definitely knocked it out of the park. 10/10 for sure.
Quality clothes, excellent customer service
I just bought some really nice clothes from this store, but had a problem with my order. I needed the clothes for an upcoming trip, so I was bummed out. Luckily, the customer service rep, Clare, was amazing. I reached out, got a fast response, and Clare fixed the problem right away. She even sent a replacement so I would get my stuff on time. I was super happy with the service and the clothes were top-notch too.
Beautiful products, great customer service, helpful returns process
I gotta say, I am just so impressed with my experience at this company. The products they have are just gorgeous, and the customer service is seriously top-notch. I recently bought some stuff for my vow renewal coming up, not just for me but for my sisters too. Unfortunately, I had to return one dress that was past the return window since my sister, who lives far away, couldn't try it on in time. But let me tell you, Bianca from the customer service team really saved the day. She handled my issue super fast and with so much care. Her response was quick, and the instructions she gave were clear and super helpful.
Customer Service Experience
I had a problem with my order and contacted customer service for help. Dealing with dyslexia makes it tough for me to communicate and understand things sometimes. But, the customer service rep, Chloe from Club L London, was really understanding and helpful. She answered my questions in the online chat and fixed the problem fast. Her kindness and help really changed my whole experience with the company. Thank you so much, Chloe!
Return process
I had to take something back that I bought and it was honestly a struggle to figure out what to do. But then this amazing person named Bianca totally saved the day and made the whole return process super easy. She was seriously the best! I definitely plan on shopping here again in the future because their customer service is top-notch.
Quality dress, Return process
The dress I bought from this place was really nice, but it ended up not fitting me like I wanted it to. I was kind of bummed about it, but I decided to contact customer service to see if they could help me out. I told them about my situation, how I missed the return deadline because work was crazy busy, and Chloe was super nice and helpful. She extended the return deadline for me right away and let me send it back. I was really impressed by their customer service and I'll definitely be ordering from them again in the future after this good experience.
Mesh Mini Dress
I ordered a mesh mini dress from this one place, and when it arrived, I got sent the wrong item. It was pretty frustrating, but after trying a couple of times, I finally got in touch with customer service and got my problem sorted out. The first time I reached out to them, it seemed like they weren't really listening, but after sending a follow-up email, they finally fixed the issue.
About Club L London
Would you like to be known as a fashionista? You may just have Mel B as your fashion star, and it could be Haidee Klum. You want to be known as trendy and you may have been looking for the brands that offer the kind of clothes you want to rock. Have you tried other fashion companies aside from your regular ones? Have you tried a company like Club L London? If you haven't, you may wonder what Club L London is all about. You may even ask yourself, how are its services different from the companies you've tried earlier?
There's only one way to find out: by reading reviews. Customer reviews are always the true-life experiences and understanding of the fashion styles that any company offers. Reading reviews acquaints you with what others think about the company. Before reading those reviews, read a bit about the company.
About Club L London
Founded in 2007, the company is said to be a glamorous and fashionable space for every woman and young lady who wants to rock the style that interests her. It claims to offer different products that exhibit the body shape as you may want it. It also claims to offer the trendy styles which you may like. It believes that its products are worth the red carpet. If you're sophisticated, it claims that its products and fabrics are for you.
Products & Services of Club L London
As a British Fashion brand, it claims to make a statement with every design it releases. It believes that it offers the best options of apparels. Some of its products are spread across jumpsuits, bodysuits, tops, t-shirts, and any other kind of exotic wear.
Shopping and Return Policy of Club L London
The company claims to deliver products to every country in Europe and beyond. By simply login into the website, you can shop for a product of your choice and check out when you're done picking the pieces you want to try out. It claims to send an email to notify you of when you'll receive your items.
The company claims to offer delivery services through the use of DHL and Royal Mail. It also claims to allow returns and requests for exchange within 30 days after delivery.
How to Get Discounts from Club L London?
The company offers discounts on some of its products, especially during black Fridays. You may stay in tabs with information from the company website to know when you can get a price reduction on the product you'll love to try out.
Complaints & Tips about Club L London
If you have tried the products of Club L London before, you're eligible to write complaints about the company products. What do you like about the brand, and what dissatisfies you? You can write tips on how the company can adjust.
Importance of Reviews
As a customer, what do you think about the product of the company? Your honest insight about how you feel about the product will be helpful to readers who are intending to make an order from the company website.
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Last update: October 2025
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Review with most votes
Dress
I would give zero stars if I could !! Customer service is ridiculous !! The only reason I ordered from them a second time is because I actually liked my jumpsuit for my gender r... Read onBy: Shandoria