Eastern Mountain Sports22 reviews
This score is based on 22 genuine reviews submitted via US-Reviews since 2019.
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I ordered a product online. They sent someone else's order (complete with this stranger's name and info on an inside packing slip). When I told them about the mistake, they told me that I had to return this other person's package before they'd do anything. They then told me that the product I actually ordered was now no longer available. But STILL, they would not issue a refund until I corrected their error. So I complained, but eventually caved in and mailed them back this other person's order (a t-shirt -- nothing of much value). A week after they actually received my return package (I had to reach back out to confirm they received it, of course), STILL no refund. They need to "process it," first, they tell me. So they've held on to my $ for over a month, now, even though they have no intention nor admittedly even the ability to actually send me the product I bought. That's called theft, isn't it?
I once loved this brand. Now I can't wait to watch their demise. Amazon wins, again. And maybe that's not such a bad thing. At least they seem to care about making their customers happy instead of incensed.I completely agree that their customer service is really bad. This company is going down and it's too bad as we used to shop here all the time
Perfect place to buy camping stuff
I and my friends recently decided to go for camping in New Zealand. We were planning to do lot of stuff, like hiking and other sports stuff. However, our priorites was more on camping and hiking.
A friend in our ground, Eric is like travel vlogger, he do lot of mountain climing and trekking stuff. so he knew of this online store Eastern Mounstain Sports. We need to to good amount of shopping before we head to this camping. few of us actually never been to such expedition. So we collected money and started buying all the necesary items for the group. First our plans were to buy in a store but with all cyber deals going on. there were 70% of stuff which was awesome. We recently bought hydration backpacks, sleeping bags, and more importnatly a big tent. We also bought some backpackings as some of us haven't already. Just a day ago, we got all the stuff. Considering the top-notch brands, the quality is impeccable. On can see and tell, how premium these stuff are. Apparently everybody loved great reasonable experience on buying stuff here.
I totally love their website. I checked other stuff they have, like for all kind of sports, outdoor or traveling activities. I am definetely going to shop more from here.
About Eastern Mountain Sports
Eastern Mountain Sports, commonly known as EMS, is an American outdoor clothing and equipment retailer. It specializes in selling gear and apparel for outdoor enthusiasts, including items for activities such as camping, hiking, climbing, skiing, and cycling. Founded in 1967 in Wellesley, Massachusetts, by two rock climbers, Alan McDonough and Roger Furst, the company has grown from a single store to a network of locations across the Northeastern United States. In addition to physical stores, EMS also has a significant online presence. Over the years, EMS has established itself as a reputable source for high-quality outdoor gear and expert advice, catering to both amateur and professional adventurers.
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Categories Eastern Mountain Sports
Online Shop | Sport & Outdoor | Electronics
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Last update: February 2026
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Review with most votes
Perfect place to buy camping s
I and my friends recently decided to go for camping in New Zealand. We were planning to do lot of stuff, like hiking and other sports stuff. However, our priorites was more on c... Read onBy: Ben McKenzie