multicooker March 22, 2023

I live in Helsinki - Finland, and bought a multicooker from Expondo because their advertising is so good. The machine arrived later than I thought, and it arrived when I was not home ( away for a month for private mater), and when I was back, check on the machine, it was not working properly (some buttons of the machine don't work). I contacted customer service and their answer was: send the machine to them, and they will have a free fix for me ( yes, they have to fix it because they sent me the machine which cannot use). I sent it to their address, and it took 21 days to arrive at their address. Expondo will take some time to fix and send back to me later (approximately another 21 days to ship and some more days to fix).
Conclusion: after more than 3 months of paying full money, I don't have the machine to use, and I don't know how long Expondo will take to fix the machine. The way customer service responds like I have to take it because that's the way it is. I feel so ... to buy things from Expondo.
If I would go to the electrical shop nearby ( for example Giganti), I would have a proper machine to use, and in case of the machine doesn't work properly, Giganti always changes the new one immediately.
Do not buy anything from Expondo if you are not ...