FC-Moto36 reviews
This score is based on 36 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.New helmet, old problem
I wouldn't trust FC‑Moto for safety gear after this — I needed a proper track helmet and this purchase failed. I ordered a hard-to-find helmet because my old one got a crack after a drop and I needed something legal for track days. At first I figured, they sold to me before so whatever. The helmet arrived marked "new" but had a manufacturing date six years earlier, so it's basically unusable for track use. I contacted support, they promised a return label and answers, and that promise evaporated — no label, no clear explanation. They refused to provide manufacture dates before purchase and dodged questions about the defect. It felt like they weren't willing to stand behind safety; that’s the part that made me really skeptical. On the bright side, I learned to double-check dates and now buy vital gear from sellers who actually back their products. Not happy about the hassle, but at least I know what to watch for and ended up with a legit replacement elsewhere.
Waiting, tracking, then awkward relief
insist on a prepaid return label or be ready to chase them. It could save you money and headaches. All in all, lesson learned.
Late boots, worse follow-up
I usually don’t write long rants but this one stuck with me — ordered a pair of boots that were supposed to show up in 3–5 working days and instead disappeared into the void for nearly two weeks. When they finally arrived they had a clear manufacturing defect, which put me right back on hold. I messaged customer service and was told no exchanges, only refunds — great, except I live in Switzerland, paid import tax and extra shipping, and was told I’d have to pay those again if I returned and reordered. After a bit of insistence they agreed (in writing, supposedly) to reimburse the VAT and delivery fee so I could simply order another pair. I sent the faulty boots back trusting that. In the end the refund was smaller than what I actually paid, so I got less money back than the price of the boots — felt like getting shortchanged. Compared to other retailers who at least offer easy exchanges, this was clunky and disappointing. Customer service was polite at times but ultimately unhelpful and inconsistent. If delivery timing and reliable follow-through matter to you, be cautious — I’ll think twice before ordering from them again.
Quick dispatch, terrible follow-up
ordering is easy and the initial processing was quick. Communication and follow-through are weak. If you value being kept in the loop, look elsewhere. If you don’t mind chasing and possibly refusing a parcel if it finally shows up, go ahead. One quick tip for the company — read emails before replying and have someone actually call DHL when tracking stalls. That would save a lot of frustration.
Garage epiphany
needed reliable support for touring, got the support, and that moment on the road sealed it for me. Would buy again, but I’d wish for clearer tracking next time.
Missing-paperwork mess
I remember opening the tracking and feeling that knot in my stomach — right in the middle of expecting something nice, basically. I had hesitated before ordering because I'd read a couple of mixed reviews from other shops (and I've had better luck elsewhere), but the price looked OK and I wanted it faster, so I paid extra for expedited shipping. That was my first decision I kept second-guessing as the days went by.
The package showed "arrived in country" and then nothing. Turns out it sat in customs for over a week. I found out the hard way that the paperwork on the box was vague (or missing). DHL kept asking for details and reached out to the seller, but the seller either ignored them or was painfully slow to reply. I spent days on the phone and emailing DHL, sometimes three times a day, trying to figure out who was supposed to fix this. Eventually they told me I'd have to pay to get it released or they'd return it. So yeah, pressure.
I tried contacting the company directly and didn't get a meaningful reply for like ten days. When they finally did answer, there was no clear help, no offer to cover any of the extra costs, no apology that mattered. I ended up doing the customs declaration myself (not fun if you're not a pro and don't know the codes) and paying a huge fee to DHL — about $866 more than expected — to retrieve the package. Part of that was import tax (I accepted around $230 of it) and part was handling, late fees, and whatever else accumulated while the box sat there.
So the thing actually arrived in the end, but it wasn't smooth, and it sure wasn't cheap. I get that customs exist and sometimes stuff happens, but the seller's lack of clear paperwork and slow communication made a solvable situation expensive and stressful. Compared to other companies that have proactively fixed similar hiccups for me, this one felt indifferent. Not totally broken — the product did arrive — but the whole experience left me frustrated and wary of ordering from them again unless they drastically improve how they handle customs and customer contact.Missing paperwork turned a decent buy into a mess
customs taxes I accepted, about $230, and then an additional large bill from DHL that pushed the total up by roughly $866.26. With the faster shipping charge included, my “good deal” evaporated. The item itself? Fine. No complaints there. It’s just maddening that getting it cost so much extra and that nobody at FC‑MOTO seemed to care. No apology, no offer to refund the extra shipping, no compensation. They took the money at checkout and then didn’t follow through when things went sideways. I’m mildly relieved I finally have the item, but frustrated at the whole process. My advice: if you’re in the US and thinking of ordering from them, double‑check customs procedures first or be prepared for a mess. Ask the seller to confirm a proper customs declaration up front. I wish they were more responsive and responsible. A smoother, quicker reply from their customer service would have saved me time, money, and a lot of stress.
Elron mesh jacket
I just got an Elron mesh jacket from FC-Moto, and I have to say, their customer service is amazing. The back protector on my order was damaged when it arrived, but when I reached out to FC-Moto about it, they quickly sent me a replacement without any questions. I really appreciate how responsive and dedicated they are to making sure customers are happy. I'm thankful for their quick help, and I'll definitely be shopping with them again.
Berik suit purchase
I bought a motorcycle suit from this company not long ago and ran into some problems on my first ride. I contacted their customer service team, told them about the issue, and even sent them some photos. I was pleasantly surprised when they gave me a full refund the very next day and let me keep the suit. Their fast and effective response to my problem really blew me away, and I'll definitely be coming back as a customer in the future.
Dainese pants
I bought some Dainese pants for my son from an online store called FC-Moto. They had the model that was no longer available anywhere else in the U.S. I messed up and ordered the wrong size, but I reached out to them through email and Facebook, and they fixed it right away. The pants arrived in just 8 days, and I got great tracking updates along the way. They were packed up really well and came in perfect condition. Their customer service was top-notch and I'll definitely shop there again.
Motorcycle helmet
I bought a motorcycle helmet from this store not long ago, and it was a bit of a rollercoaster. The ordering part was a breeze, no issues at all. But when the helmet showed up, the visor was scratched. I reached out to customer service and they were prompt to help, but it was a pain to return it and wait for a new one. I get that things can go wrong with orders, but it was still annoying to deal with.
My new stuff
I just got my new gear from this place and it's amazing! I saved a ton of money and everything went really smoothly from ordering to delivery. I'm super happy with my purchase!
Motorcycle gear purchase
I just bought some motorcycle gear from this website the other day. The prices were pretty good, and the stuff seems to be top-notch quality. But here's the kicker - turns out they don't do exchanges. When I reached out to customer service, they said I'd have to go through the hassle of placing a whole new order for a different item. They did mention they'd give me a refund once they got the return, but that process just seems like a pain. Kinda bummed about the policy and I hope they end up changing it down the road.
Daytona Waterproof Motorcycle Boots
I recently bought my husband a pair of Daytona Waterproof Motorcycle Boots, and man, let me tell you - it was totally worth it! These boots are super comfy, and they're definitely legit waterproof. Plus, they look pretty cool too, which my husband is all about. I have to say, these boots have gone above and beyond what we were expecting.
Alpine star boots
I just bought a pair of Alpine star boots from FC-Moto and let me tell you, they're top-notch. The quality is amazing and they look really good too. The sizing guide on the website was super helpful in picking the right size. Returning them was a breeze too, which made me feel better about shopping online. I've been happy with FC-Moto since 2018 and I'll for sure be coming back for more.
Motorcycle gear purchase
I had a great experience with FC-Moto. I bought some motorcycle gear but had a small issue with my order. I wanted to swap one item for a cheaper one, and the customer service team was super helpful. They handled the exchange fast and even gave me back the extra money from the difference in price. I was impressed by how professional and efficient they were. Because of the easy and stress-free shopping experience I had with FC-Moto, I will definitely be coming back as a customer.
Motorcycle helmet purchase
I just bought a motorcycle helmet from this store. The price was really low compared to other places, which was great, but I was a little bummed about how long it took for them to confirm my order. It was over a week before I got an email saying my purchase went through, and that was kind of irritating. But, on the bright side, I can't complain about the helmet itself - it was exactly what they said it would be.
Motorcycle gear purchase
I just bought some motorcycle gear from this company that I found online. It was a really great experience overall. The ordering process was super easy and the website was really user-friendly. I could easily find what I needed. They had a huge selection of products and the descriptions were helpful in making my decision.
Covert FX helmet purchase
I just got myself a Covert FX helmet from FC-Moto. Bummer was, it didn't come with the dark smoke visor like it was supposed to. But, luckily, the folks over at FC-Moto's customer service fixed me right up and made sure I got the missing visor. The helmet showed up in great shape and I'm really happy with how it turned out.
Motorcycle gear purchase
I gotta tell you, my shopping experience at FC-Moto was surprisingly awesome. Unlike some other online stores, these guys really know how to offer good stuff at fair prices. I ended up saving a good amount of cash even with import fees, and everything I got fits perfectly. The helmet is a little tight, but I'm sure it will break in nicely. The boots were a bit stiff at first, but they've loosened up after a few weeks. The goggles I picked out match the helmet perfectly, and those summer gloves are just what I needed. Overall, I had a fantastic shopping trip and I'll definitely be back for more gear in the future.
About FC-Moto
The types of activities we engage in for fun can be classified under indoor and outdoor activities. Most people enjoy outdoor activities more because it allows them to explore the world while they are involved in those activities. One of the outdoor activities people enjoy is riding on a motorcycle. Hence, they buy a motorcycle and the right gear to make driving the motorcycle safer and more fun. One of the companies you might want to patronize when you want to buy motorcycle gear is FC-Moto. However, before giving them a try, we suggest that you read customer reviews about FC-Moto here to know what their other customers are saying about them.
About FC-Moto
FC-Motor was founded in 1996 in Aachen, Germany. Their online shop was introduced 3 years later in 1999. Since this time, they have continued to grow by increasing their products for motorcycle and bicycle riders as well as their customer base. They strive to find the right products for their customers from various brands.
Products and Services
The products offered by FC-Moto have been categorized into; Motorcycle, Snow Mobile, Bicycle, Casual, and E-Scooter. These products include; Helmets & accessories, motocross, Boots, Protectors, Spare parts, Bags/backpacks, Navigation/communication gadgets, Jackets, suits, pants, Gloves, Airbags, Vests, Rainwear, Functional underwear, jerseys, goggles, sunglasses, wallets, belts, Key chains, Towels amongst others. The company accepts Credit Cards ( Visa, JCB, MasterCard), PayPal, Prepayment (EU only), Amazon Pay, Sofort online bank transfer service (available only for Austria, Germany, Belgium, Netherlands, Spain, Czech Republic, Italy, Hungary, France, Slovakia, and the UK) and Cash on delivery (Only for Germany and within the EU). Cash on delivery (COD) can only be done up to a max order value of €950 for Italy and €700 in France. FC-Moto provides shipping to different parts of the world using DHL and UPS. Once you have placed your order, DHL will hand over the parcel to the national mail service of your specific country, who will then handle the final delivery. UPS on the other hand will deliver to the front door in the destination country. Cash on delivery orders is surcharged at €7.90. DHL on the other hand will not charge the additional standard delivery fee of €2.00. They currently do not provide express deliveries. Once your order starts to ship, you will receive a shipping confirmation email. The email will contain a tracking code with which you can keep track of your order in transit. The company offers a statutory warranty of 2 years on their products. However, some manufacturers offer an extended guarantee period on top of this statutory guarantee. In addition, they also offer a 30 days return policy and guarantee for reimbursement. For any inquiries, please contact their support team for assistance at 0049 (0) 2405 4950050.
Compliments, Complaints, and Opinions
Have you purchased or used any products from FC-Moto before? If yes, how would you rate the quality of their products? Would you recommend them to others? Please leave your views and opinions below.
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Contact Information
Avantisallee 90
52072 Aachen
Germany
Categories FC-Moto
Fashion | Sport & Outdoor | Online Shop
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Last update: October 2025
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Review with most votes
Good and strong wears
i bought the jacket few months back and it is awsome What i like is that i don't invest money here without anything, they all have quality that keep the lifespan longer than an... Read onBy: Avery Holland