Helloice - Overall Rating based on 36 reviews
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Necklace purchase
I'm really happy with the company I got my necklace from, they did an amazing job! It turned out looking so awesome and shiny, I can't believe it. I absolutely love it! I'm definitely going to be buying more things from them in the future.
Word of advice
I just bought something online and when I tried to see where it was, I couldn't find any shipping details. The tracking number they gave me didn't do anything, and even when I messaged them, they never got back to me. Really frustrating all around.
Jewelry, accessories, original, safe packing
I just bought some stuff from this company and it was awesome. They packed everything really well so my jewelry and accessories came in perfect condition. The products were totally real, not knock-offs, which is always a worry when you buy online. I think you should definitely check out this company if you want great quality and authentic accessories or jewelry.
Diamond ring purchase
After I finally got the diamond ring I ordered, I was happy with how it looked and it fit perfectly. But man, the delivery took forever! I had to keep bugging them for updates on when it would arrive. The ring itself was great, just wish the whole process was smoother and more satisfying.
Jewelry
I just bought some jewelry from this website and I gotta say, I was really impressed with how nice it was and the prices were pretty good too. The pieces I got were really cute and I loved that they had BOGO deals so I could get some extra stuff for free. Only thing is, I wish they had more fancy styles in pendants and rings, cause the bracelets were spot on. But all in all, I'm happy with what I got and I'd definitely shop on this site again.
Necklace with broken links
The necklace I bought had links that were broken and not polished, and they were connected to the claw lock. It was really disappointing to get something that wasn't in perfect shape. And then, to make things worse, the whole process of returning it took forever, which just made everything even more stressful. I mean, I'm glad they tried to help, but it was still a huge pain to deal with, especially since I was so pumped about buying it in the first place. ?
My crown of thorns necklaces
My new crown of thorns necklaces just came in yesterday and I couldn't be happier! They look just like the pictures, usually things are smaller in person but this time they're perfect. I absolutely love them and so does my daughter. Thank you so much! ?
Tshirt and sweatshirt
Terrible quality clothing and misleading return policy
I feel fooled and cheated by this company. I VERY rarely leave reviews, but I am furious with the outcome of my purchase here and feel robbed. I purchased a tshirt and a hooded sweatshirt for my teenage son on 10/2/23 (total cost $67.98). The quality is absolutely shameful. The fabric, the fit, and the screenprint on the front are all extremely bad. I sent a request to Helloice asking to start the return process (as per their policy). I got an email back asking that I send them "photos for the real item you received" and they would "try their best to help me solve this problem."
I sent photos as requested, and their response was that due to high cost of returning the items, they would offer that I do not return the items and they will give me a "40% off coupon for my next order." I would never order anything ever again from this website, given the horrible quality and run-around I'd already received trying to return the items.
I declined their offer to give me a coupon, stating that I will pay the return cost and want a refund. T
Their response was "our returning shipping address is in China... shipping cost is high...customs duties that you need to pay..." which would be more than the total cost of my items. They ask AGAIN to have me keep the shirts (that we would NEVER wear) and they would give me a 40% off coupon for my next purchase, OR I can keep the items and the will give me back "20% of the order cost." That's $13.60. Ridiculous. So I have no choice but to accept this shameful offer and lose $54 on two garbage shirts that will go to the Goodwill. I wish I could post pictures here.Jewelry
I absolutely love the jewelry I got from this company. It looks so fancy and the stones are super shiny. I'm really happy with how well-made everything is.
3mm tennis bracelet
I ordered a 3mm single row men’s tennis bracelet as part of their Black Friday deals, and got a second one free. Today is Dec 11 and I just got it this evening. It took 14 days from China to Canada, and the shipment tracker showed every step of its progress. The bracelet itself is really good. Looks high quality, and the clasp is one of the best I’ve seen. I highly recommend HelloIce.
White carrot chain and white gold tennis braclet
I received my order so I seem to be better off than most. They did apparently try to deliver my order but I wasn't hme which is BS so it was send back to the carriers, when contacted they asked if I could pick it up which I couldn't due to lockdown restrictions, so they redelivered it at not extra cost but I believe this was due to the carrier not Heloice.
The products are pretty much as you would exspect for the price I spent (buy 1 get on free so I spent $40aud for 2 items), the items are plated as described with CZ as described. I'm very suss on the necklace as it's the exact same as one I've had from Wish but we'll see.. I wouldn't order again considering the quality.
But hey atleast I got them.stainless steel necklace
i’ve had this for less than a year and it’s already turning an ugly bronze color with no shine left to it whatsoever, bought a stainless steel necklace at walmart it’s been like 3 years of daily use and it’s still as good as new, not to mention the walmart one was way cheaper
Pendants
Pittsburgh Steelers pendant , Kobe Bryant Jersey pendant , the Angel wings with pic inserted, Everything I have received are nice. Several other pieces are alright too.
Been waiting for 3weeks
Same man, its so annoying
Y’all realize COVID has delivery kinda delayed right?
Please , please do not buy from this site.
They claimed my address was incomplete, back and forthwith emails . The phone # on their site does not work( red flag). Then wanted me to pay extra shipping charges to re-deliver,
What ever their response don't fall victim to this scam.Same man, I tried to cancel my order 5 minutes after ordering it because I was unable to use the discount code and it is currently 13 days later and I’m still trying to get my money back. I tried cancelling multiple times and they are making me pay a “restock fee” of 20% even though the items haven’t even been shipped out. Total scam!!!
I ordered a watch and a ring and they never turned up it said delivered but was not I’m not happy I’ll never order from there again
Do not buy from Helloice! Terrible return policy and customer service.
I ordered something from them 2 seconds ago & haven’t even received my order it’s been 5 years already wtf !!
Dirty world necklace and a silver chain
964-867 i order from this place on the 1 2020 and i still aint got a email from them yet. For my stuff to arrived this
You do not answer emails phone number dose not work have not received my order H101995863
two chains around 230 pounds but because of buy one get one free i got them for a total of 120 pounds
the stuff looks nice but at the moment it seems like a scam normally the carrier shipping your product sends an email or text saying its on the way but i didnt get that and now i have to pay 8USD to get my order but i might just leave
Ice necklace
I wouldnt buy here again cant get any service and feedback or refunds quock to take your money tho no real phone number
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