Lenstore58 reviews
This score is based on 58 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Finally reliable delivery
it arrived next day here, I knew then—good quality, reliable, so yes, recommended.
Island delivery win
Got it next day even on an island — delivery was smooth, products felt solid and customer support answered; I'd use them again.
Mostly solid lenses
Lenses feel comfy and clear from day one. Ordering was easy. Packaging could be neater, but delivery was fast. I'd order again, be aware.
Unexpectedly solid
Saw these on a coworker, wasn't convinced at first. Lenses sit comfortably after a week, all-day wear, minimal fuss — my skeptic brain quieted down.
Small win, mixed feelings
I almost returned everything, staff were blunt, but that one replacement lens fit and felt fine — unexpected, made me calm to keep it, though service meh
Pretty handy surprise
didn't think it'd matter, but the new kettle arrived next day. Boils fast, sits nicely on counter — glad I bought it.
Contacts? More like polish.
I needed contacts for a conference (my eyes are dry and glasses annoy me). Third time ordering, and this box had clear nail polish plus a credit-card offer — no lenses. Oddly, the polish wasn't leaked and the package looked tidy, but yeah, didn't get what I paid for and I'm done.
Sunday surprise
I opened it on my kitchen table after a friend DM'd me about it — perfect timing, delivery was quick and I was happy.
Right on time
I knew I was satisfied when lenses arrived under 24 hours — paid more than others, but after slow experiences elsewhere, I felt relieved
Whoops, wrong BC
Sent the wrong base curve — my bad, not theirs. I needed a spare pair for travel after a lens allergy. Lens will work as backup. No returns and rough English annoyed me.
Quietly impressed
a last-minute reorder arrived correct and customer support answered a question right away. Delivery has been fine, once a day late because of the carrier, but that’s okay.
Auto-reorder got me suspicious
I almost canceled — needed contacts because my eyes were killing me and I'd been burned before. Auto-reorder showed a big price jump and I thought, uh-oh, scammers. Support said my first order had a one-time discount, okay. Product's fine and I'm relieved, but the price still stings, not great.
Loyalty Didn't Pay Off
I'd go elsewhere now — the whole thing felt sloppy. I got the wrong order, the box inside was beat up and dusty, and trying to reach someone useful was a joke. Email replies were canned and pointless. Sad because I've been a customer for years; other places used to help faster. The product itself worked okay, so it's not totally hopeless, but the experience needs a big fix.
Switched and pleasantly surprised
friendly nudge, clear pricing, and my lenses arrived quicker than expected with a tiny bonus sample. Simple, reliable, and I keep coming back, no fuss.
Fast, mostly smooth
comfy for an evening out, didn’t fumble with vision at all. Delivery was the real win — came on time even over a bank holiday. Packaging was a bit squashed and tracking was vague, but customer service replied quick. Happy.
Used to trust, not sure anymore
odd thing, it actually works pretty well, which surprised me. Customer support was cold and slow, emails felt copy-paste. My doubts weren’t fully erased.
Unexpectedly comfy
I almost didn't buy these because I was wary of colored prescription lenses — figured they'd feel gritty or blur my sight, and delivery over a bank holiday seemed risky. Tried them at a night party first time and, surprisingly, they were comfy right off the bat, no squinting, no drama. Color looked natural, fit stayed put. Delivery was actually on time. Tiny niggle with the case, but overall pretty pleased.
Late and messy, but lenses are okay
We ordered these because my daughter had a hospital appointment and needed lenses. They took nearly three weeks to show up — missed the appointment, which was annoying. When they finally arrived she tried them straight away; surprisingly comfy, thin and breathable, slid on without fuss and no irritation the first day. Packaging was battered and we had zero useful updates from support, so that part sucked. Glad the lenses themselves worked, but the whole delivery and communication needs work.
Relief in the end
I didn't expect much after reading the stock message — I was worried they'd ghost us like others have. Bought lenses for my daughter and was nervous since she had a hospital appointment. Communication was slow at first, I called twice and got promises, which felt empty. But to my surprise they actually chased the supplier, sent an update, and overnighted the lenses so she could make the appointment. Product fine, price fair. Still wish they'd emailed sooner, but my main doubts about the lenses themselves cleared up.
Snug fit, blurry right eye
Halfway through putting them in I actually grinned — they went in easy and felt snug, which was a nice surprise. But when I left the house my right eye went weirdly blurry, like walking with one lens taped over, so I couldn't really move around safely. I reached out to customer support and got a kind of dismissive reply, asking me to get an eye doctor's note — felt cheeky, since they sell these as safe. They also charged over £30 for two pairs and won't sell single lenses. If you're tempted, double check the prescription and maybe don't trust the fit.
About Lenstore
Lenstore is one of the leading retailers of contact lenses established in 2008 by an Oxford graduate Mitesh Patel. They are saving their customer’s time and effort by selling leading brand contact lenses online. Lenstore is always putting their customer's happiness by providing an easy to use the website and hundreds of in-house opticians ready to answer their questions and free eye tests. In 2013, Lnestore was acquired by GrandVision and become the sister company to the United Kingdom’s high street optician Vision Express.
Products and services of Lenstore: They promise that every customer has an enjoyable experience and receives quality contact lenses at reasonable prices. They offer daily disposables, weekly disposables, monthly disposables, extended wear lenses, toric lenses, multifocal lenses, contact lenses, blink eye drops, renu solutions, eye care products, eye vitamins, lens cases, multi-purpose solutions, sphere, night & day and multifocal lenses. Their staff has the medical knowledge and years of experience to provide the best customer service and advice about contact lenses and eye care. Lenstore only sells high-quality contact lenses and eye care accessories, but they do their best to make sure that their prices are all affordable to provide the best value for money. They are delivering 100% customer satisfaction. If their customers are not 100% satisfied with their purchase, they will happily refund all their money. They are providing fast shipping facility with 90% of orders delivered on the same day.
Complains and feedbacks of Lenstore: For any business, feedback of the clients holds the key to success. Read the honest review of Lenstore here.
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Contact Information
Unit A, Gresham Way
SW19 8ED London
United Kingdom
📧 customerservices@lenstore.co.uk
Categories Lenstore
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Last update: November 2025
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Trusted lenses.
Today's world is very competitive.Anyone can observe ,materials are almost same ,offers and services may different. Lens store is not a unique , in fact services and cooperatio... Read onBy: Nancy