Lenstore79 reviews
This score is based on 79 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Snug fit, blurry right eye
Halfway through putting them in I actually grinned — they went in easy and felt snug, which was a nice surprise. But when I left the house my right eye went weirdly blurry, like walking with one lens taped over, so I couldn't really move around safely. I reached out to customer support and got a kind of dismissive reply, asking me to get an eye doctor's note — felt cheeky, since they sell these as safe. They also charged over £30 for two pairs and won't sell single lenses. If you're tempted, double check the prescription and maybe don't trust the fit.
Saved me from a mess
they showed up crazy fast, like next-day fast, and that mattered. Emails are chill — polite reminders, no spammy salesy stuff. Biggest plus: their customer service actually pays attention. Once I accidentally ordered the wrong prescription and they emailed me to double-check since it didn’t match my usual. That saved me a headache and money. Not perfect though — once a box arrived a bit squashed and the website can be a little clunky on mobile. They were calm and friendly on the call, no fuss. Still, I’ll keep ordering.
They've got my back with contacts
sign up for the reminders, they actually help. Would recommend.
Waiting for My Lens Like a Sequel
lens is fine, same as before, no drama there. The real problem was the delivery and the customer service replies — lots of excuses, vague updates. Slightly annoyed, and honestly a bit amused at how sloppy it got, but yeah, not great.
Rough fit, worse follow-up
the lenses burned my eye and customer service ghosted me, so I’m not thrilled. I wear contacts every day — commuting, staring at a screen for work, gym — so I rely on them. These arrived on time and looked normal, but as soon as I popped the right one in I got a sharp burning sensation that forced me to pry my eye open and take it out. My eye stayed irritated and my vision was kinda hazy for about three days, so I was too nervous to try the other lens. I emailed support once, then again when I heard nothing, and still no response. I get that random reactions happen, and the lens itself might be fine for someone else, but the lack of any help or even a reply is the real issue. I’d like to swap brands or at least get guidance, but right now I’m just worried I’m out over £100. Decent product potential, poor follow-through.
Unexpected sting and radio silence
I was halfway through my morning routine when I decided to try the new lenses. Popped the right one in and whoa — instant burning. It was bad enough that I had to hold my eyelid open to get it out. My eye stayed scratchy and my vision was fuzzy for a few days. I use contacts every day for work and reading, so this threw off my whole week. I’m not sure if it was the batch or just me being unlucky. I didn’t want to risk the left eye, so I emailed customer service right away. No reply. Sent a follow-up. Still nothing. The ordering process was easy and they showed the prescription info clearly, so that was fine. Packaging was neat, lenses looked OK in the case, but that doesn’t help when your eye reacts. I’d like a replacement or a refund, or at least the option to try a different brand. Feeling annoyed and a bit out a lot of money here.
A helpful call, messy delivery but it worked out
if you need contacts fast, double-check stock and ask for a tracking number right away. Overall relieved it worked out — thanks for fixing it, just streamline the delivery promises a bit.
Stick with them for fast, human service
I'm sticking with Lenstore. I've ordered from them for years because they deliver fast — which matters when you wake up and realize you're out of lenses and need them tomorrow. Apart from speed, what sold me was a small customer-service moment: I once mentioned casually that a few monthly lenses seemed damaged, no proof, old incident. They didn't argue, they sent three spare monthly lenses at no charge and apologized. That kind of simple fix matters. Lately my eyes have been a bit sore so I'm switching from monthly to dailies and trying another brand, but I'll still order through Lenstore because ordering is easy, prices reasonable and delivery reliable. I can't say if the soreness was product-related or just my own sensitive eyes — different manufacturers differ — so take that with a grain of salt. Overall professional, efficient, and human when needed. Small hiccups aside, I recommend them.
Relief at last
inspect each lens before swapping, just in case.
Polite on the phone, poor follow-through
polite staff over the phone, yes, but changing requests, slow replies, and a lot of wasted time. I needed these lenses for everyday use and to avoid straining my eyes during the move, so the whole back-and-forth was especially frustrating. The emotional side: annoyed and disappointed more than angry, since this could have been handled much more smoothly.
Faded pair, but glad I stuck with it
take photos right away and be persistent with follow-up. It helped me, and now I’m a relieved repeat customer.
Rainy day, tracking that lied, and then radio silence
multiple emails asking whether I wanted a refund or a replacement, back and forth for days. At one point they offered a discount code, which they later called “store credit” — but in reality it was just a one‑time voucher that only helps if you buy again. That’s not compensation for a failed delivery; it’s a sales nudge dressed up as compensation. Because of the delay I had to spend extra money (£66) at Specsavers for emergency lenses (I’ve bought from them before and this was a rare first‑time experience with this other retailer). In the end I insisted on a full refund — which I got, but only after a lot of pushing. The surprising bit was how quickly Royal Mail handled the initial stages; their scans were clear and prompt, which made the retailer’s silence stand out even more. Overall, the product itself was fine and the refund sorted eventually, but the customer service approach and misleading “credit” left a bad impression. If they had taken responsibility quickly or at least reached out proactively, this could’ve been a one‑email hiccup instead of a drawn‑out hassle. I won’t be returning.
Not what I expected, but it wasn’t a disaster either
I almost didn’t order because the site shouted “next day delivery” and I’ve been burned by promises like that before. Still, I’d ordered from other places with no trouble, so I took the risk. At first everything looked fine — confirmation email matched the website, and tracking showed the parcel was accepted and moving. Then Royal Mail flagged a packaging issue and returned it. That’s when things got messy. I didn’t get a single proactive update from the seller. I only found out because I checked the carrier’s tracking and then had to reach out. That felt lazy on their part. Customer service initially suggested I should have picked a different service for guaranteed delivery, which felt like shifting blame — especially since the site and confirmation both said next day and Royal Mail had it on track until the packaging problem. It didn’t add up, and it left me annoyed. Instead of automatically re-sending the lenses, they made me confirm whether I wanted a refund or a replacement, and we went back and forth over several emails. In the end they offered what they called “store credit,” but it was just a one-use discount code — not a proper credit that sorts out the failed order. That was misleading. While this was dragging on I had to pay for emergency lenses elsewhere, which hit my wallet. Eventually I did get a full refund, but only after I pushed for it. So yeah, they fixed it in the end, but it took effort. On the plus side, the refund was processed and customer service eventually responded, just slowly and defensively. I’m not going to pretend everything was smooth. Communication was the main problem. The product itself was fine — I ended up buying a replacement locally that worked — but the experience left a sour taste. If they had re-dispatched automatically or been clearer about what their “store credit” actually meant, this would have been a much smaller annoyance. I might try them again someday if they sort out their communication, but for now I’m sticking with the company I used before. Not terrible, but not what I expect when a site promises next day delivery.
Replacement contact lenses
I just bought some new contact lenses to replace the ones I got the wrong strength for initially. The optician only gave me my glasses prescription, so I accidentally ordered the wrong contacts. Lenstore was really helpful and quickly sent me a whole new order without any issues. I had already used two of the lenses, but they worked fine and Lenstore even gave me a return label for the incorrect ones. The new lenses came in just a week and I was really impressed with how smooth the process was. I'll definitely be using Lenstore again in the future.
Quick and convenient purchase
I ran out of lenses and needed a quick fix, so I thought I'd give Lenstore a shot. I was pleasantly surprised at how fast and simple it was to place my order. My lenses came the very next day, right before my weekend trip. The quality of the lenses was even better than I expected, and they feel more comfortable than my old ones. I will definitely be using Lenstore again for my future orders.
Contact lens purchase
This company is amazing when it comes to fast and efficient service. I've been a customer for over ten years because they make it super easy to reorder and update my prescriptions. Their delivery is super quick, and I've never had any problems with them. Plus, their prices are way more affordable than other stores. The customer service is top-notch, making the whole experience easy and hassle-free.
First-time buyer, Emergency purchase
I'm a first-time buyer who needed emergency contact lenses, so I decided to check out this vendor. I was really impressed by how reliable the service was. Ordering was easy, and I could easily track my purchase. The lenses came in a nice box and were in perfect condition the next day thanks to the free Royal Mail service.
Contact lenses for playing sports
I just bought some contact lenses for playing sports. Ordering them was easy - I just had to type in my eye prescription, place the order, and pay. The website was easy to use, and I didn't have any trouble going through the steps. Plus, my lenses arrived super fast, the very next day. I was pleasantly surprised by how quickly they got here, so I could keep up with my active lifestyle without missing a beat. Overall, I'm happy with how everything turned out.
Emergency contact lens purchase
I had this crazy emergency where my daughter ran out of her contacts right before her vacation. It was super late, but I went ahead and ordered from Lenstore. Somehow, they got the lenses to us by the next morning, just in time for her trip. I am so grateful for their quick and reliable service. They totally saved the day!
First-time contact lens purchase
I usually get my contact lenses from Specsavers, but I thought I'd check out this site for a change. The website was easy to use, and I found the lenses I wanted right away. My order showed up just a few days later, which was pretty cool for a first-time customer. The prices were good too, so I'll definitely be buying from here again.
About Lenstore
Lenstore is one of the leading retailers of contact lenses established in 2008 by an Oxford graduate Mitesh Patel. They are saving their customer’s time and effort by selling leading brand contact lenses online. Lenstore is always putting their customer's happiness by providing an easy to use the website and hundreds of in-house opticians ready to answer their questions and free eye tests. In 2013, Lnestore was acquired by GrandVision and become the sister company to the United Kingdom’s high street optician Vision Express.
Products and services of Lenstore: They promise that every customer has an enjoyable experience and receives quality contact lenses at reasonable prices. They offer daily disposables, weekly disposables, monthly disposables, extended wear lenses, toric lenses, multifocal lenses, contact lenses, blink eye drops, renu solutions, eye care products, eye vitamins, lens cases, multi-purpose solutions, sphere, night & day and multifocal lenses. Their staff has the medical knowledge and years of experience to provide the best customer service and advice about contact lenses and eye care. Lenstore only sells high-quality contact lenses and eye care accessories, but they do their best to make sure that their prices are all affordable to provide the best value for money. They are delivering 100% customer satisfaction. If their customers are not 100% satisfied with their purchase, they will happily refund all their money. They are providing fast shipping facility with 90% of orders delivered on the same day.
Complains and feedbacks of Lenstore: For any business, feedback of the clients holds the key to success. Read the honest review of Lenstore here.
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Contact Information
Unit A, Gresham Way
SW19 8ED London
United Kingdom
📧 customerservices@lenstore.co.uk
Categories Lenstore
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Last update: December 2025
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Trusted lenses.
Today's world is very competitive.Anyone can observe ,materials are almost same ,offers and services may different. Lens store is not a unique , in fact services and cooperatio... Read onBy: Nancy