Lenstore82 reviews
This score is based on 82 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Fast reminders, decent service
I'm generally satisfied — quick delivery and reminder emails work. Was a bit skeptical from other firms, but this is fine.
Next-day box showed up
Stopped mid-task when the box arrived the morning after ordering; started using them that afternoon — same fit, cheaper, customer service helpful.
Quick, pleasantly surprised
Really pleased — skeptical at first; ordered lenses last week, checkout was simple, delivery came fast and support was helpful.
Finally reliable delivery
it arrived next day here, I knew then—good quality, reliable, so yes, recommended.
Saved some cash, same lenses
Mid-commute I realized I’d already swapped to these—wear them every day for work, same feel as my optician’s, cheaper, arrived next day.
Island delivery win
Got it next day even on an island — delivery was smooth, products felt solid and customer support answered; I'd use them again.
Mostly solid lenses
Lenses feel comfy and clear from day one. Ordering was easy. Packaging could be neater, but delivery was fast. I'd order again, be aware.
Unexpectedly solid
Saw these on a coworker, wasn't convinced at first. Lenses sit comfortably after a week, all-day wear, minimal fuss — my skeptic brain quieted down.
Small win, mixed feelings
I almost returned everything, staff were blunt, but that one replacement lens fit and felt fine — unexpected, made me calm to keep it, though service meh
Pretty handy surprise
didn't think it'd matter, but the new kettle arrived next day. Boils fast, sits nicely on counter — glad I bought it.
Contacts? More like polish.
I needed contacts for a conference (my eyes are dry and glasses annoy me). Third time ordering, and this box had clear nail polish plus a credit-card offer — no lenses. Oddly, the polish wasn't leaked and the package looked tidy, but yeah, didn't get what I paid for and I'm done.
Sunday surprise
I opened it on my kitchen table after a friend DM'd me about it — perfect timing, delivery was quick and I was happy.
Right on time
I knew I was satisfied when lenses arrived under 24 hours — paid more than others, but after slow experiences elsewhere, I felt relieved
Whoops, wrong BC
Sent the wrong base curve — my bad, not theirs. I needed a spare pair for travel after a lens allergy. Lens will work as backup. No returns and rough English annoyed me.
Quietly impressed
a last-minute reorder arrived correct and customer support answered a question right away. Delivery has been fine, once a day late because of the carrier, but that’s okay.
Auto-reorder got me suspicious
I almost canceled — needed contacts because my eyes were killing me and I'd been burned before. Auto-reorder showed a big price jump and I thought, uh-oh, scammers. Support said my first order had a one-time discount, okay. Product's fine and I'm relieved, but the price still stings, not great.
Loyalty Didn't Pay Off
I'd go elsewhere now — the whole thing felt sloppy. I got the wrong order, the box inside was beat up and dusty, and trying to reach someone useful was a joke. Email replies were canned and pointless. Sad because I've been a customer for years; other places used to help faster. The product itself worked okay, so it's not totally hopeless, but the experience needs a big fix.
Switched and pleasantly surprised
friendly nudge, clear pricing, and my lenses arrived quicker than expected with a tiny bonus sample. Simple, reliable, and I keep coming back, no fuss.
Fast, mostly smooth
comfy for an evening out, didn’t fumble with vision at all. Delivery was the real win — came on time even over a bank holiday. Packaging was a bit squashed and tracking was vague, but customer service replied quick. Happy.
Used to trust, not sure anymore
odd thing, it actually works pretty well, which surprised me. Customer support was cold and slow, emails felt copy-paste. My doubts weren’t fully erased.
About Lenstore
Lenstore is one of the leading retailers of contact lenses established in 2008 by an Oxford graduate Mitesh Patel. They are saving their customer’s time and effort by selling leading brand contact lenses online. Lenstore is always putting their customer's happiness by providing an easy to use the website and hundreds of in-house opticians ready to answer their questions and free eye tests. In 2013, Lnestore was acquired by GrandVision and become the sister company to the United Kingdom’s high street optician Vision Express.
Products and services of Lenstore: They promise that every customer has an enjoyable experience and receives quality contact lenses at reasonable prices. They offer daily disposables, weekly disposables, monthly disposables, extended wear lenses, toric lenses, multifocal lenses, contact lenses, blink eye drops, renu solutions, eye care products, eye vitamins, lens cases, multi-purpose solutions, sphere, night & day and multifocal lenses. Their staff has the medical knowledge and years of experience to provide the best customer service and advice about contact lenses and eye care. Lenstore only sells high-quality contact lenses and eye care accessories, but they do their best to make sure that their prices are all affordable to provide the best value for money. They are delivering 100% customer satisfaction. If their customers are not 100% satisfied with their purchase, they will happily refund all their money. They are providing fast shipping facility with 90% of orders delivered on the same day.
Complains and feedbacks of Lenstore: For any business, feedback of the clients holds the key to success. Read the honest review of Lenstore here.
Details
Contact Information
Level 2 The Kensington Building, 1 Wrights Lane
W8 5RY London
United Kingdom
📧 customerservices@lenstore.co.uk
Categories Lenstore
Page Statistics
Last update: December 2025
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Trusted lenses.
Today's world is very competitive.Anyone can observe ,materials are almost same ,offers and services may different. Lens store is not a unique , in fact services and cooperatio... Read onBy: Nancy