Logitech65 reviews
This score is based on 65 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Second thoughts paid off — sort of
sometimes my devices show up in my profile, often they don't, and trying to add another product once just froze the page. So my pre-purchase doubts about price and delivery were confirmed, and new doubts about support and reliability popped up. The Lift itself is underwhelming for me, and the online experience didn't help. If you value a smooth return/support path, consider buying from a retailer that delivers and handles returns locally.
Receipt showed up — but only on my side
the agent tells me they can't find any uploaded receipts and asks me to download it myself. I log into the same account, the product list literally says "receipt uploaded" for that mouse, but there is no link, no preview, no download. So it's there and not there. A manager requested a short video of the wheel issue, which I sent immediately — that part was handled quickly, which actually surprised me. Then he replies that by checking the serial number the mouse is out of warranty, and he closed the case. No explanation about why the uploaded receipt is invisible to staff, no follow-up, no escalation. I even bought an older 2s model this year that is covered under EU law, so the serial-number-only reasoning makes no sense to me. All told I spent hours on callbacks and messages for a result of "not covered." The fast request for a video felt like competence for a minute, but it didn't help. I needed a reliable warranty because I use this for work and for my hands; instead the support workflow felt pointless and frustrating. I'll be contacting consumer protection if unresolved.
Finally fixed after a messy start
I first noticed this mouse on a coworker’s desk and thought, yeah, that looks slick — told my brother to get one too. So I paid for a higher-end model and dutifully registered it, even uploaded the receipt when I bought it. Fast forward a year and the scroll wheel started acting up. At first I was like, great, warranty time — but then the support dance began. The first agent couldn’t see any uploaded receipts (even though my product page said “receipt uploaded”), then asked me to download it myself — which you can’t. I was skeptical, honestly annoyed. A manager got involved and asked for a video of the problem, I sent it, felt like I was jumping through hoops. After a few calls and a couple hours of back-and-forth — which I almost didn’t want to put in — someone finally dug deeper and located the receipt on their end. They acknowledged the issue and arranged a replacement, and delivery arrived quicker than I dared hope. So yeah, it was messy and the process felt opaque, but customer service ended up resolving it and the delivery was prompt and well-handled. I appreciate the follow-through even though I had to push a bit. If you’re thinking of buying because you saw it on someone else — go ahead, it’s a great mouse — just make sure you keep your own copy of the receipt handy and be ready to follow up if needed. Overall, skeptical at first, satisfied in the end.
Small keyboard, big hassle
the keys felt solid, the travel was nice, and it fit on my desk without hogging space. Then, about four weeks in, the spacebar started sticking and eventually stopped registering properly. Annoying, but within a month you expect a warranty fix, right? So I filed a warranty ticket at the start of July and waited for the replacement.
The replacement showed up in transit records fairly quickly, sent via a logistics partner and UPS. That’s where things went off the rails. According to tracking, the package reached Istanbul airport in late July and then didn’t move. UPS contacted me saying customs would only release it if I provided a notarized power of attorney and a local tax number. In practice that meant traveling about 730 km, taking unpaid time off, and paying more than $200 in assorted fees. Not exactly a simple swap.
What bugs me most is the paperwork mismatch. The repair/warranty conversation with support made it clear the unit was supposed to be a no-commercial-value warranty shipment. That’s routine for warranty replacements. But the invoices and shipping docs I received listed DAP terms, a small commercial value, and no warranty declaration. In short: the parcel was treated like a sale, not a warranty. I’ve seen others in Turkey get warranty replacements that cleared customs fine, so this looks like a shipping/declaring error rather than a customs quirk.
I kept emailing support but after a couple of rounds their replies stopped. That’s when I started sharing the situation on social channels — mostly to get a response or at least force a reshipment with correct paperwork. So far nothing changed: the package is stuck, there’s no corrected paperwork, and I’m left deciding whether to spend time and money to collect it or to chase the company for a proper fix.
It’s not just about a $100 keyboard — it’s the time and bureaucratic mess tied to what should have been a simple warranty replacement. The keyboard itself felt fine until it didn’t, and the rest of this experience has been dry, frustrating, and very avoidable. I’m keeping posts factual and repeated, hoping that someone there finally picks it up and handles the paperwork properly.Misdeclared replacement, then finally sorted
their support said “warranty, zero value,” but the shipment arrived in Turkey with commercial documents and DAP terms. Customs held it at Istanbul Airport, and UPS told me I needed a notarized power of attorney plus a tax number to clear it. That would have meant a 730 km round trip and a couple hundred dollars in fees, which is absurd for a warranty unit.
I spent weeks emailing support. Replies were slow, generic, and at one point stopped altogether. So I started posting the timeline publicly, and I documented the UPS and customs forms that showed a declared value and charges — not a zero-value warranty shipment. The whole back-and-forth felt like passing the buck: logistics said something different than the support team, support quoted policy, and no one fixed the declaration. I’ve had quicker, cleaner warranty handling from other vendors (once got an advance replacement from a keyboard brand with zero fuss), so the contrast made the delay stand out more.
After escalation through social channels and a clearer set of attachments, Logitech did eventually arrange a corrected shipment and reimbursed the unavoidable customs/clearance fees I’d paid to get the first package unstuck. It wasn’t instant, and the first month-plus was wasted time, but in the end they admitted the paperwork was wrong and they fixed it — took persistence, though. Delivery itself was fine once the second parcel left with correct documentation; it arrived within a normal window.
Overall: delivery process was messy and avoidable, and customer service was inconsistent until I pushed hard. If you buy from them, check tracking closely and be prepared to insist if customs paperwork looks off. Small win in the end, but it cost time and a lot of patience.Keyboard purchase
I just bought a keyboard from this company and it was a pretty lousy experience. They said it would arrive next day, but I barely got any updates about delays and couldn't even reach customer service for help. After waiting two months for the keyboard to show up, the info they gave me about shipping was all wrong. I've liked their products before, but this time their customer service really let me down.
Webcam issues
My webcam was having issues, so I called their customer service for some help. They had me take all kinds of pictures and even a video of me using the webcam. And guess what they said after all that? Just to go to the shop. Can you believe that? Such a waste of time.
Wireless mouse
I just bought a wireless mouse from this company, and man, it's been nothing but problems. Ordering was easy peasy, but the service I got was meh. Thought the price was decent, but the product itself isn't worth it. And the delivery? Don't even get me started. Supposed to be express, but my package is MIA. The tracking info they gave me is useless, just making me mad and let down.
Faulty mouse replacement
My dang mouse broke under warranty, so I've been waiting six weeks for a replacement. It seems like it's lost in the shipping system and the customer service team isn't helping much to fix the problem.
Total lack of post-purchase support
Man, I'm so let down by this company's post-purchase support - or lack thereof. Feels like they couldn't care less about us customers. It's just so aggravating to fork over your money for something and then get absolutely no help when something goes wrong. The way they treat their customers is honestly rude and totally not okay.
Replacement keys for keyboard
I gotta tell ya, I was really surprised when I read some of the bad reviews on here. My own recent customer service experience was top-notch. I needed some new keys for my keyboard and Mary Ann O was amazing. She was super quick and friendly, and she really went the extra mile to help me out. She kept me in the loop the whole time, so I didn't have to keep bugging her for updates. Everything got taken care of quickly and I'm really happy with how it all turned out. Big thanks for the awesome service!
Quick resolution for faulty USB receiver
I had a problem with a bad USB receiver for my mouse, so I contacted customer support. They got back to me quickly and sent out a replacement right away. It was super easy and fast, and now I'm a happy customer.
Keyboard cover for iPad
I bought a keyboard cover for my iPad not too long ago, but man, it's been a real pain. The keys keep popping out and it's a struggle to get them back in place, making it super hard to type. On top of that, the cover just won't stay put on the keyboard, which drives me nuts. And now, after only two years, the whole darn thing stopped working completely. I'm really bummed about how shoddy this product is, definitely won't be buying anything else from this company.
G512 Carbon keyboard
I just got this G512 Carbon keyboard, but man, I'm really let down by the quality. The space bar key stopped working right after only a short while. I've never had a key break on me in a keyboard, especially not one as important as the space bar. This is just not okay for a product that's supposed to be top-notch.
Wireless mouse
My wireless mouse I got from here was great in the beginning, but then it suddenly stopped working for no reason! I reached out to their customer service for help, and let me tell you, they were absolutely terrible. They were polite when I inquired about the warranty, but as soon as I mentioned that I needed help getting it to work, they just disappeared. I was transferred to different departments with no luck in getting assistance. I tried reaching out several times, but unfortunately, I never heard back. I'm really upset about the whole situation and definitely won't be making any future purchases from them.
Mouse purchase
I've been using these products for a while now, but man, let me tell you about my recent purchase of a mouse - it was a total disaster. The dang thing broke after just a month of using it! And trying to get a hold of customer service? A nightmare. Every person I talked to made me go through troubleshooting steps over and over, even though I clearly explained everything in my original ticket. I knew the problem was with the hardware, but they wouldn't budge on giving me a replacement. That lack of responsibility and crappy customer service is just not okay with me. I'm thinking I might have to take this to higher ups for help.
Keyboard and mouse
Hey, I got a keyboard and mouse from this place, and honestly, they're just decent. If you're into gaming like me, I wouldn't bother buying from here. You should look into Glorious, Rocat, or other companies for keyboards and mice, especially if you're into playing Minecraft.
Wireless mouse and keyboard set
I bought this wireless mouse and keyboard set, and it's amazing! It's really upped my productivity. The mouse is super comfy to use for long stretches, thanks to its ergonomic design. And the keyboard is both responsive and tough. I love how sleek and modern they both look - really spruces up my workspace!
Software compatibility issue
I've been struggling with a software compatibility problem for nearly two months, and let me tell you, the customer service has been a total nightmare. I've been stuck dealing with the same advisor this whole time, having to repeat myself over and over. It's beyond frustrating to have no resolution in sight after all this time going back and forth. And now, to top it all off, their so-called boss is asking me for the same info again. It really makes me wonder how helpful their support team actually is.
Replacement trackball purchase
After my favorite T-CJ12 TrackMan Marble FX trackball finally kicked the bucket after a good 10 years, I had to hunt for a replacement since my new laptop didn't have a PS/2 port. I tried hooking it up with a USB converter, but no dice. So I ended up caving and getting the Trackman FX T-RA17 from the same company. It's pretty ergonomic, almost like my old faithful. But man, it keeps dropping the connection with Windows 11 Pro at the worst times, which drives me nuts. It's a real bummer that they stopped making the T-CJ12 - that baby was hands down the best trackball ever created.
About Logitech
Logitech International S.A. is a Swiss company specializing in personal computer and mobile accessories. Founded in 1981 in Lausanne, Switzerland, by Daniel Borel, Pierluigi Zappacosta, and Giacomo Marini, Logitech initially focused on the development of mice, which provided a more intuitive way of interacting with a personal computer's user interface. Over the years, the company expanded its product line to include keyboards, Webcams, speakers, headphones, and gaming devices, among other peripheral devices. Logitech is known for its significant contributions to the innovation and design of input and interface devices for PCs and other digital platforms, establishing itself as a major player in the market for personal computer accessories.
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Contact Information
7700 Gateway Blvd.
94560 Newark
United States
📧 https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Categories Logitech
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Last update: May 2026
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