Luxe To Kill Reviews
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Jeans and sweaters
I just bought a pair of jeans and a couple of sweaters from this store. When my order arrived, everything was in great shape except for the jeans - they just didn't fit right. So, I reached out to their customer service to arrange a return. Let me tell you, their customer service was top-notch. They responded quickly, helped me out, and made the return process a breeze. They even went the extra mile to explain how store credit works for international orders, which was super helpful. I had a really good experience overall with this store.
Jeans exchange
I just got a pair of jeans from you all, but they were too big when I tried them on. I asked for an exchange and it was smooth sailing from there. I liked how y'all kept me in the loop when you got my return, but I did wish I had a tracking number for the new pair. After shooting customer service an email, they got back to me the same day. And believe it or not, I had my new jeans just 3 days later - pretty impressive! All in all, I'm happy with how everything was handled and I'm loving my new jeans.
Shoes
I got these really awesome shoes, but I messed up and ended up ordering two pairs of the same ones. I sent them an email as soon as I realized and they replied super quick, helping me to cancel one order. Even though one of the pairs had already been shipped, they still went above and beyond to try to fix it. Their customer service was top-notch and totally blew me away. Thank you guys so much for looking out for me, even though you're miles away. You're the best!
Monthly orders
I've been buying stuff from this brand for a while now, and let me tell you, their clothes are top-notch. But recently, I got a delivery with three things missing. Luckily, this lady named Anais from customer service took care of it super fast and fixed everything right up. I'm really grateful for how they take care of their customers and handle problems with ease. All in all, I'm really impressed by their clothes and how they make sure we're happy.
Pink stiletto boots
I can't believe it! I bought these cute pink stiletto boots, but I've been dealing with so many issues. I've been trying to track down my order by sending a bunch of emails, but no one has gotten back to me at all. And now, I just found out that the website is shut down! It's been over a week since I made my order and I haven't heard a thing after the first confirmation email. Hopefully, those boots actually show up!
Suit - Linen trousers and jacket
I bought a linen suit from this company, but it was too big for me. So, I returned it right away to get a smaller size for an upcoming holiday. Dealing with Scott from Customer Services was great. He promised to handle the exchange smoothly, and he did. Scott was professional and super helpful. The suit was high quality, and I was a satisfied customer in the end.
Two skirt purchase
I just bought two skirts and oops, I accidentally picked the wrong size for one of them. So, I shot them an email to see if they could fix it before sending them out. Surprisingly, I got a quick reply from a super helpful customer service lady named Anais. She not only fixed the size issue right there in the email, but she made sure I was happy with the outcome. I gotta say, I'm really impressed with the awesome customer service Luxe To Kill provided.
Return assistance
I contacted customer service about a return I made and spoke with Anais. She was amazing. Anais was so helpful, fast, and on point in handling my issue. She gave me clear instructions on how to move forward with the return and showed great understanding and empathy. It's rare to get such great customer service online, and Anais really went above and beyond. I couldn't have had a better experience, and I'm thankful for her exceptional help.
Jacket exchange
I had such a great experience with Luxe To Kill when I needed to exchange a jacket. Anais from customer service was awesome in helping me out and made sure I got the jacket for the same price I paid originally. It was my first time ordering from them, and I was really impressed with how helpful they were. The jacket I got was really nice quality and the price was fair. I'll definitely be ordering from Luxe To Kill again in the future.
Cargo denim, cotton, and vegan leather products
The customer service at this store is amazing! I needed some tech support and they got back to me super quick with a fix in less than 12 hours. The product itself is fantastic - great quality, fits perfectly, lots of new stuff to choose from, and the prices are unbeatable. I especially love their cargo denim, cotton, and vegan leather items - seriously awesome and I recommend them to anyone.
Awesome customer service by someone named Anais!
Anais was really nice and made shopping a breeze. It was super easy and quick, no stress at all. Overall, it was a great experience. I will definitely be coming back to shop here again!
Bought 16 pairs of shoes
Wow, this brand is absolutely amazing! I'm obsessed with their shoes and boots, they are seriously the best. I own 16 pairs and I love each and every one of them. The style and quality are top-notch, I just can't stop buying more of them. This brand definitely deserves all the awards.
Clothing
The customer service team was awesome! Anais was super helpful and fixed my problem fast. I got a quick response and was really impressed with how helpful they were. This is exactly what I want when I'm shopping online. Plus, the clothes I bought were just right. I'll definitely be shopping here again.
High heels
I recently bought a pair of high heels from this online store. I was so looking forward to getting them, but I was bummed when they didn't show up when I expected them to. The website said they'd arrive in 2-3 days, but it's been over a week now and still no sign of my package. I get that the company is shutting down and probably dealing with a lot of orders, which might be why things are taking longer than usual. Next time, they should definitely let customers know about possible delays when they place their order.
Jeans and cargos
Oh my gosh, the customer service was incredible! They responded really quickly and solved my issue immediately. I bought some jeans and cargo pants from them, and they are awesome. The quality is seriously amazing. I will definitely be ordering from Luxe To Kill again. Thank you so much!
My new shoes
Oh my goodness, I got these really cute shoes and they are just amazing! I accidentally ordered the wrong size but the customer service people were so quick to help me out and fix it. I can't wait to wear these shoes at school. Yay!
Awesome shoes!
Wow, I am loving these shoes! I had a few questions about the size and stuff, and Anais was so helpful in clearing things up for me. The customer service here is seriously impressive and their style is on point. I'm so excited to flex my new shoes with all my friends. I would definitely suggest this place to anyone in need of some dope kicks.
Excellent customer service
Anais from customer service was awesome! She was super helpful and got back to me really quickly. Her responses were clear and gave me all the info I needed. I contacted her again for help with something else, and she was just as great. I loved how attentive and efficient she was.
Leather thigh-high boots
I ordered some leather thigh-high boots back on April 23rd and haven't heard a peep about my order since then. It's kind of frustrating because the brand keeps pushing sales on social media but can't seem to handle their current orders. They're leaving us customers hanging, feeling ignored. I was really hoping for better treatment from a company that's known for being a big deal in the fashion world.
Review with most votes
Elegant and high-quality cloth
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