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Buyer Awareness- I was linked to this company from the MSI website as a reputable retailer. I was wrong to use them. My whole experience was a red flag when dealing with them. I ordered a $2700 dol...Read on
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Buyer Awareness- I was linked to this company from the MSI website as a reputable retailer. I was wrong to use them. My whole experience was a red flag when dealing with them. I ordered a $2700 dollar computer from them, and it was a nightmare. Their website alone is very glitchy. When I was trying to purchase my new computer, it failed to process, which lead me to call their "order hotline," which was a complete joke. I spoke to a man named Donald. He was very rude. I had questions about why my order was failing. He didn't just lack answers, but refused to help me with my order entirely. Saying he could not place an order over the phone. I then asked why I could not pay with my debit card as it shows icons at the bottom saying they accept Visa. He replied he wasn't there to debate their payment options. I was never rude but just very annoyed and said to him many times, that I apologize if I seem rude I'm just highly annoyed. We ended that call with a very unsatisfied feeling. We then managed to place the order with them, thinking the nightmare is over... Well, that turned sour. They charged us three times for the same thing totaling $8,100.
We called for refunds on the other two transactions and were told it would take a few days before we saw the money back in our account. I thought that was ridiculous. Once we finally got the gaming PC, I was relieved and ready to start gaming. Finally, I started the gaming PC up and noticed that it had a rattle from one of its fans. I also saw that the bracing bar for my graphics card was bent. I called to find out what my options were. I spoke to a manager named Matt we had a seemly a positive talk. We agreed that I would send the PC back to be fixed and have it back within a week.
Fast-tracking that never happened, I called to see what the hold up was, and he said he fixed the rattling and the bracing bar that was bent, but he said my GPU started "Artifacting," a thing I never heard of until I looked it up. He thought it got damaged during transport. I couldn't stop thinking why someone who has extensive PC knowledge wouldn't test the PC prior to doing repairs. Making me think he broke it while he was "fixing" the known issues. He told me I would have to either get a refund or I could send it to MSI and would take four weeks for its return. I then asked if I could upgrade the card that was broken because they had plenty in stock of the 3080s. He told me yes and would get pricing. He gets back to me saying they will only give me a few hundred for my card and that I would have to pay $1800 for the market price for the upgrade. I was ... when I sent the PC back, It was working with no issues besides the rattle and the bent bar. Now they won't cut a deal to make ends meet? It's ridiculous that a company is that cheap, especially when I have more evidence they broke the PC during their poor repair job. I searched the Internet looking for other options. I ended up finding a 3080 for cheaper than their 3070 builds, so the rumors that they mark up their products are accurate... I also paid for Microsoft pro to be installed. They charge $170 when you can go to the Microsoft store and pay $99 and click install. We then asked for a complete refund that took a whole week to get after calling for an update. The refund was supposed to hit our account within 24-48 hours. Avoid buying anything from this company at this point. I can't think their products are even sold new with how many problems I had with mine...