Quince - Overall Rating based on 24 reviews
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Purchased gift items
My experience ordering from this company has been pretty disappointing. I placed two orders for gifts, but they never showed up. The first one was a total no-show, and the second one, expected a week ago, hasn't arrived yet. The lack of communication about the delivery status is frustrating. They did refund me promptly for the first order and gave me a discount code for next time, which was nice. But I can't comment on the product quality because I never got the items.
14k Gold Bold Ball Studs
I received the 14k Gold Bold Ball Studs from Quince. The website claims that they are 14k gold. After I received the earrings, I submerged them in water. And they floated!!! Then I put them next to a magnet, but they weren't attracted by the magnet at all. I have not found any metal that floats in water yet. They are obviously fake. Be aware. I have submitted a report to the federal trade commission and reported it to paypal. The company said they would investigate this but never responded back to me.
This is the exact response:
"Thank you for your response.
I do not have the information readily available, but I've already gone ahead and reached out to our product design team regarding this. I will send you the return label and will relay to you the information from the product design once I hear back from them. Please give us 24-48 hours.
Your patience and understanding are greatly appreciated."
If you purchased jewelry from Quince and have the same issue, please let me know. I have receipts from both the Federal Trade Commission and Paypal and we can compare notes.Try going through the Better Business Bureau. I had an extremely bad experience with a different company and after contacting the BBB, I had the issue resolved in just a couple of weeks.
Mens crew neck sweater
Ordered a sweater on the 9th of September ,have not received my item, and the customer care has not been helpful, don't waste your time with this company, totally incompetent
Silk Tank, Linen Button Down Top, Long Sleeve Silk Top
I ordered these shirts a few months ago and while I loved the quality I felt like neither the tank or the linen tops fit my style so I returned them. Unfortunately the package got lost in the mail, but when I emailed Customer Service the screenshots of my return codes, they refunded the items right away! They really went above and beyond because their terms explicitly say they will refund items when they receive them. But they still gave me a refund despite my lost package.
Review with most votes
Mens crew neck sweater
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