Quince - Overall Rating based on 24 reviews
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Cheap product, hidden reviews
I left a 3-star review for a product I bought, just trying to be honest about its quality. It was cheap and kinda flimsy, definitely didn't seem worth the money even though it looked nice. But then, they went and hid my review! That seems shady to me. Makes me wonder how many other reviews they're keeping from people. It just doesn't sit right with me, like they're not being upfront and something's not quite on the up and up.
My order took forever to change the delivery address. No confirmation email was sent, and my account didn't show the order for almost a day. The time window changed from 15 to 10 minutes. Impossible to get a response via chat, email, or phone.
So I ordered something from this place, right? And I needed to change the delivery address because things came up, you know? But then, I couldn't get a hold of anyone! And later on, they told me the time frame for changing the address had already passed. What's up with that? It's not my fault they aren't checking their emails or answering the phone! They could at least send a confirmation email or update my account promptly, come on. And to top it off, they shortened my time frame by 5 minutes, seriously? I can't even get a timely response, like, do they even value their customers?
Christmas gift order
My order was actually a Christmas gift, so honestly, I can't really say if the thing was any good or not. But let me tell you, the customer service was amazing! When the package finally showed up, the box was totally beat up and the gift inside was a mess. I reached out asking for a replacement, and they sent it over right away without any hassle. I'm super satisfied with how quickly they resolved the issue.
Bamboo sheet set purchase
I bought a bamboo sheet set from this store not too long ago, and honestly, I was let down by the whole thing. When I got my order, I saw that it wasn't a full set like they said it would be. At first, I thought the price was fair, but when I discovered that I only got a fitted sheet and 2 pillowcases without a flat sheet, I was pretty surprised. I reached out to customer service, and they basically told me if I wanted the full set, I'd have to buy it again at a higher price. I was really irritated by the lack of clarity and the fact that the product info was so misleading. It made me feel like I was tricked as a customer.
My purchase was an oversized hoodie
I bought this really cute oversized hoodie online and I couldn't wait to wear it. But you know what? It took forever to get here! Like, five whole days and the tracking info didn't help at all. It felt like my package was just stuck somewhere. I wish I had checked the reviews before buying because they were spot on. The prices were low, sure, but it's not worth it if you have to wait ages to actually receive your order.
Clothes
I really like shopping here! I've gotten clothes a few times and everything's been good. The delivery is quick and the clothes always match the online pictures. I had to return some things once and it was really easy and fast. I don't get why some folks have problems. Maybe they wait until the last minute to order for special events or something.
Unreliable Delivery
I had such a bad experience with this company. I ordered something and they said it would come in 6-9 business days, but it never showed up, and the tracking kept saying it was on the way. When I talked to customer service, they just told me to wait another week and then call back if it still wasn't here. Well, surprise, surprise, it still wasn't here after that week. When I reached out again, they casually told me that the item wasn't in stock and they never even sent it. It's just not right. Their customer service is a joke, and they wasted my time making me wait for something that wasn't coming. Better off avoiding this company, trust me.
Recent online purchase
I gotta speak up here--those negative reviews were just not fair. I've been a loyal customer of Quince for a long time now, and let me tell ya, their customer service is absolutely top-notch. If something's wrong with an item, just shoot them an email with some pics and they'll fix you right up with a replacement or refund in a jiffy. No restocking fees or return problems here, these guys know how to handle things smoothly. And sure, shipping might have a hiccup here or there, but with free shipping, a little patience goes a long way. The quality of their stuff is really solid for the prices they're asking. The silk and cashmere pieces might not last forever, but hey, for what you're paying, it's a steal. And that tencel fabric they use is like a dream. I've bought everything from shoes to leather purses, gloves to shorts, luggage to whatever else you can think of. Quince, you've got yourself a very happy customer right here.
My recent purchase
I gotta say, I was really let down by my most recent purchase. The shipping was fast, but the packaging was not great. They just shoved everything into a plastic bag that had a bunch of rips in it, which made me worry that the stuff inside might get damaged during shipping. On top of that, I didn't know the details of their return policy, so I ended up getting hit with an unexpected restocking fee. When I tried to ask about returns, the customer service rep conveniently left out that important detail. And to add insult to injury, the phone number on their website didn't work, so I was left feeling frustrated and unsure of what to do. The fact that they automatically give store credit for returns seemed shady and limiting. All in all, my experience was pretty disappointing and now I'm not sure if I want to buy from them again.
Apparel
I ordered some clothes from this store and was really looking forward to getting them. But then things took a turn for the worse because the delivery guy kept saying I wasn't home even though I was. I tried asking for a pick-up but they never came through. When I asked Quince for help, they didn't do anything and just said it wasn't their fault, blaming the carrier instead. It was pretty frustrating and not a great experience.
linen shirts, summer day dress, wool coat
I've ordered a bunch of stuff from this place, and I gotta say, it's been smooth sailing every time. The prices are great, and the stuff is really top-notch. I got some linen shirts, a sweet summer dress, and a cozy wool coat, and they've all held up really well. I even swapped my wool coat for a different color, and it was super easy. Yeah, I've heard some people gripe about slow shipping, but I don't mind waiting a bit for my stuff. It's totally worth it.
Apparel
I ordered some clothes from Quince but unfortunately, I can't give a review on them yet because I haven't received them. It's been two frustrating weeks since I placed my order. I got an email five days after ordering saying the package had been shipped with a tracking number, but when I checked OnTrac's website, they said they hadn't received it. I contacted Quince for more info and they just told me the package was sent out and sometimes tracking updates can be delayed. I asked what would happen if the package was lost but the customer service reps dodged the question and didn't give me a straight answer.
4 items in September
I had a great time shopping in September when I bought 4 items. They arrived pretty quickly, and I thought they were really nice quality. Just this past April, I returned 2 items that I never wore and still had the tags on. The return was really easy, and I got my money back right away without having to pay for shipping.
Clothing items
I was really let down by this company - the clothes I bought were just not up to par. They were low quality, and definitely not worth what I paid for them. The fabric was scratchy and not comfortable, and they just looked cheap overall. I did go ahead and return the items, and that part was easy enough, but the customer service left a lot to be desired.
Recent purchases
Quince is kind of all over the place. Sometimes the shipping is weird, with each package looking different. The bamboo sheets I bought were amazing, but the "waffle" towel sets were a letdown - felt cheap and too expensive. The washable silk items were nice, but the skirt and dress stitching seemed flimsy. My alpaca hair sweaters started getting those little fuzzies after just a year, not holding up like other higher quality ones. Returns were easy peasy, but the shipping has just always been a headache.
Recent clothing purchase
I gotta say, the stuff I bought from this company recently is top-notch. The material is super durable and the stitching is flawless, creating a high-quality product for sure. The prices were fair for what I got, and returning items was a breeze. The customer service team really impressed me with their quick and professional responses. All in all, my experience with this company has been truly outstanding.
Pants, shirts, and sweaters
You know, even though some people have given this place a hard time in their reviews, my experience has been nothing but great. The stuff I've bought here has seriously blown me away with how good it is. I've gotten a few pairs of pants, a couple linen shirts, a chambray shirt, and a whole bunch of sweaters (some cotton, some cashmere). I've been so pumped on everything I've gotten that I'm already thinking about getting more later on. My only complaint is that I do wish they had more sizes to choose from.
Misplaced delivery, poor resolution
I recently had a really bad experience with Quince. They messed up and delivered my order to the wrong address. I tried to fix it but couldn't. I had to keep calling them to try and get it sorted out, which was super annoying. They eventually said they'd send me another order, but they wouldn't rush the shipping to make up for the mistake. I ended up waiting weeks for my stuff. I think businesses should take better care of their customers, and Quince didn't do right by me.
Linen bedding, jute rugs, cashmere sweaters, silk robe, linen button-down shirts
I don't get why some people are all up in arms about the shipping times. Yeah, sure, the stuff is coming from India, but honestly, for the quality and price, it's totally worth the wait. I'm in Hawaii, so waiting a bit longer doesn't bother me at all. I've snagged some linen bedding, jute rugs, cashmere sweaters, a silk robe, and linen button-down shirts, and let me tell you, everything has been top-notch. The quality is even better than I thought, and the prices are unbeatable. Who cares if it takes a little longer to arrive? As long as the goods hold up, I'm a happy camper.
Variety of items (cashmere sweaters, wool, fleece, silk PJs, pillowcases, bamboo sheets, candles)
I am surprised by all the bad reviews I've come across because my time with this company has been great. I've been shopping with them for years and bought all kinds of stuff from soft sweaters to comfy sheets. Everything I've gotten has been top-notch and the prices can't be beat. I've even made returns and it was super easy. Maybe the cashmere isn't quite as fancy as a $500 sweater, but it's still really good for what you pay.
Review with most votes
Mens crew neck sweater
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