Royal Design - Overall Rating based on 27 reviews
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Variety, good prices, quick shipping
I really love this site! They have such a great variety of products to choose from, and the prices are super good. I've bought stuff from them a bunch of times now, and every time has been really awesome. Ordering is always easy peasy, and I've never had any problems with it. And let me tell you, the shipping is lightning fast - I usually get my stuff within just a few days. Overall, I totally recommend this site if you're on the hunt for a wide selection of goodies at prices that won't break the bank.
Wrong Size Order
I recently bought something from Royal Design but ended up ordering the wrong size by accident. Right after I placed the order, I noticed the mistake and tried to reach out to customer service to fix it. Unfortunately, they told me that changes couldn't be made once an order was placed. I was really bummed out and annoyed because their return policy made it impossible for me to correct my error.
Shelf purchase
I recently received a product from Royal Design that was not only well packaged but also arrived quickly without any damage. The shelf is top-notch quality and looks absolutely incredible in my home. I'm so happy with my purchase and would definitely recommend Royal Design to anyone in search of high-quality home decor products.
Stone toilet brush holder with oil rubbed bronze handle
I was on the hunt for a cool stone toilet brush holder with an oil rubbed bronze handle, and I finally found the perfect one at this store. The quality is top-notch, with a heavy and thick design that's just the right size. The whole buying process was smooth and easy, and the delivery was surprisingly fast, too.
International purchase satisfaction
I usually only buy stuff in the US, but this time I tried an international purchase and I was so happy with how easy it was and how quickly my stuff arrived. The package was really secure, so my delicate items didn't get messed up during shipping. I was really impressed with how much care they put into handling my order.
Crystal Tumblers
I just bought two sets of four gorgeous crystal tumblers and I couldn't be happier with them. The quality is better than I expected and they feel so nice and substantial. I'm excited to use them when I have friends over. I definitely recommend them!
Wildlife Garden Hand Carved Hooks
I had an awesome experience buying the Wildlife Garden Hand Carved Hooks. The service was amazing - the hooks were beautiful and just like they were described. They were shipped out quickly and arrived in perfect shape. I was impressed with how fast they got here, even quicker than stuff I've bought nearby. They kept me updated the whole time, which was great. Overall, I'm really happy with my purchase and the service I got.
Uyuni candles
I'm seriously in love with Uyuni candles! They're just so high-quality and the scents are spot on. I shipped some all the way to Australia and was happily surprised that they arrived pretty quickly. Of course, now I've already placed a new order because I can't get enough.
Tablecloth arrived quickly
I was so surprised by how fast my tablecloth got here! It came all the way from Europe but only took a week, and it was in perfect condition too. Plus, the packaging was recyclable which was such a nice touch and really shows they care about the environment.
Bergs pots
I recently bought some Bergs pots from this store and I have to say I was really impressed with the whole experience. The prices they had were the best I've seen compared to other places I've bought from. Plus, they had a wide selection of pots to choose from, so I had lots of options. The way they packaged my order was top-notch, the pots came in perfect condition. All in all, I'm really happy with my purchase and I would definitely recommend this store to anyone.
Brita Rug purchase
I just bought this really nice rug for my kitchen from this seller. I already have one of their rugs that's been holding up great after ten years of constant use, so I knew this one would be good quality too. Ordering it was easy and it got to my house in Sydney super quick. The price was fair for such a nice rug, so I feel like I got a good deal. I definitely suggest checking out this seller if you want some stylish and durable home decor stuff.
Laundry basket purchase
I bought a laundry basket from that store not too long ago, and I have to say, I'm really happy with how good it is. It fits perfectly in the spot I wanted to put it, and it came well protected so it was in great shape when it got to me. The item's description was spot on, and I couldn't be more pleased with my buy.
Rörstrand Mon Amie sauce jug and Rosendahl flag
I just bought a Rörstrand Mon Amie sauce jug and Rosendahl flag from this store, and I'm thrilled with my purchase. The quality of the products is top-notch and they really add a touch of beauty to my kitchen. The shipping was fast, and everything arrived in perfect shape, thanks to the careful packaging. I definitely recommend this store to anyone searching for stylish design items.
Delayed shipment
I ordered something two weeks ago and didn't hear a peep about it until I stumbled upon the box in my condo building. No shipping notification or tracking number until I had to reach out because it never showed up. Not sure what went wrong there.
Green glass set
The green glasses came right on time and they're so pretty. I was really happy with them, especially because the delivery guy wasn't very careful but they were packed really well and made it through. The packaging was done really well and I appreciate the extra care that was taken to make sure the glasses got to me in one piece.
Dining chairs purchase
I decided to take a chance and order 6 dining chairs from a new place I hadn't heard of before, and I'm happy I did. The chairs arrived quickly and were in perfect condition, even after traveling a long way to get to me. I was impressed by the quality of the chairs and how smoothly everything went. It's always a little risky trying out a new company, but this time it paid off and now I'm more open to doing it again in the future.
Easy online order, quick delivery, satisfied customer, recommend to friends
I was so impressed with how easy it was to order from this company! The website was a breeze to use, and my items came super fast and in great shape. I'm really happy with my purchase and will definitely be telling all my friends and family about this amazing company. Keep up the great work!
Return item difficulties
It's super frustrating as a customer when you have trouble returning something. I tried to return an item and couldn't get the company to respond or send me a return label. I reached out multiple times through different ways, but got no response and no solution. This lack of communication is not okay and it shows that the company isn't good at customer service. They claim to provide a smooth shopping experience, but this handling of returns is really disappointing. I'm not happy as a customer.
Silver anniversary gift
I got my parents a beautiful water jug for their silver anniversary and it looked exactly like the picture and description! It arrived really fast and the website was easy and enjoyable to use.
Unable to cancel or change order
I got super annoyed when I realized I messed up my order and needed to cancel or change it ASAP. I shot an email to the customer service team just ten minutes after placing the order, hoping to fix things fast. They did reply quickly, but by then it was too late to stop the order from going through. It's kind of weird that they can respond to emails right away but can't cancel or change orders quickly. If they can automate the ordering process, they should be able to automate cancellations too. Their system's lack of flexibility stopped me from buying more stuff since I didn't want to pay extra for another shipping fee on a separate order.
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