Silk Maison Reviews
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Recent jacket purchase experience
My recent experience buying from this company was really bad. It took forever to get my order, and when it finally came, the jacket was bad quality and way too small. Even though I did everything right for a return, I never got my money back. After waiting two months and being promised my refund multiple times, I had to go to my bank and file a dispute to finally get it sorted out.
Luxury duvet cover set
I just bought this fancy duvet cover set from this company and man, was I let down. I paid a lot of money for it, but it took forever to get here. And when it finally did, it didn't even look like the picture online. The quality was terrible, and it came in a cheap plastic bag - definitely not the luxury experience I was hoping for. All in all, I wouldn't suggest this company to anyone after my experience.
High School Ball dress order
I ordered a High School Ball dress for my daughter from this company not too long ago and, man, let me tell you... it has been a total letdown. We placed our order weeks ago and haven't heard a peep since. We've tried reaching out through text, email, phone calls, even chat, but no luck. It's beyond aggravating to be kept in the dark with zero communication or help from the company. Based on our crappy experience, I'd say steer clear of this place.
Missing item, lack of communication
I recently bought something from this store and one of the things I ordered never showed up. I tried reaching out a bunch of times to ask about it, but nobody ever got back to me. The stuff that did come was pretty good quality, but one of the items was a different color than I expected. It's really frustrating that they won't talk to me or help me out with the missing item. I even brought up maybe taking legal action, but they still didn't respond or give me a refund. This is just not cool customer service at all.
Received order after no confirmation email
I honestly didn't think my order would show up based on some of the reviews, but it actually arrived yesterday, just like I placed it a few weeks ago. The product was decent, nothing amazing, but it did match the photo on the website. However, the lack of communication and unreliability of this site really turns me off.
Misleading product description
I really thought I was gonna get a top-notch item, but boy was I wrong - what I got was a total letdown. It took forever to arrive, came in crappy packaging, and wasn't anything like what was described. Communication about my order was seriously lacking, and the size difference between the items was just not okay. Plus, no info on shipping or returns was given, leaving me super annoyed and bummed out. Definitely steer clear of this company and keep your money for something better.
Dress
I'm really disappointed with my recent purchase from this store. The customer service team was terrible at communicating, and the shipping delays just made things worse. When the dress finally showed up, it was super creased, even though there was no mention of that on the website. The design was decent, but the fabric was flimsy and looked cheap. I would've been happy to pay more for something better quality and longer-lasting, but that wasn't an option with this purchase. It's frustrating to see companies caring more about making money than actually making their customers happy with good products.
Silk Maison-Pants
Either this is a scam company or have extremely poor service. Don't know who is behind this company because the website is deceivingly professional ... legit. I ordered only because I really wanted the exact silk pants that they had ... couldn't find it any where else. But the sizing is so wrong ... the sizing chart is so wrong. I tried returning ... ordering size up 3 times. Each time took 1 month to deliver ... 1 month to refund. This 3rd time I still have NOT received my refund after 6 weeks since they received my packet back.
coat
Absolute scam company. Took over a month to receive my order, and the jacket was cheap and way too small. I never got my refund even though I followed all of their rules (sent it back with tags on time, paid for the shipping myself, sent them all my tracking info, confirmed with USPS and silk maison that it was received). I waited 2 months for a refund that never came, despite them promising me it was coming, and ended up having to file a dispute with Chase Bank. Thank god for fraud protection.
Pajamas
Silk Maison should not be trusted. SCAM company from CHINA. Ordered 3 pairs of pajamas, little or no communication. Ordered SILK pajamas and they delivered POLYESTER pajamas of low quality. Only 1 pair was sent, 4 weeks after order. Once I saw the polyester and low quality, I asked to cancel the 2 pairs that had not yet shipped and requested a refund. They deducted fee's, shipping, penalties, etc. from the refund. They also confirmed the refund would be $156.00 and the next day came back and indicated it would be $134. This means I paid over $150 for 1 pair of low quality polyester pajamas. The refund, if I ever receive it is slated to take 15+ days, yet they have had my money for 7 weeks. Buyer beware!
silk dress
I ordered a dress on 12 October and I did not received it until today. I requested information and refund, it was denied based on no availability of information from logistic company. If anyone would like to make a class action suit please let me know, I am filling a dispute with lawyers based on their inappropriate funds usage and keeping my money without reasonable justification and no item received.
Coat
DO NOT BUY FROM SILK MAISON!
I wish so badly that I had not wasted money on this fraud of a company. Do not make the mistake that I did.
After weeks of hearing nothing about the coat that I ordered, I reached out to them to ask what was going on. I was told that each item is custom made for the customer and that is why it was taking so long. However, after two months, my order arrived, not “Embroidered with our signature rose gold logo on a pearl white finish, the box is lined with rose gold film” as their site claims, but crumpled and stuffed in an old plastic bag that had been used time and time again. When I removed the coat from the bag, it was clear that it had not, as I was told, been custom made for me. At first glance, the attached tag appeared to be a small, but when looked closer, I saw that the sticker marked “small”was actually just placed over another sticker marked XL. When I checked the tag on the inside, I saw that someone had just replaced the original XL tag - damaging the lining in the process. I then measured the coat and and the measurements match the XL on their site, rather than the small. As I was measuring it, I noticed several small tears along the seams of the lining throughout the coat, along with several MAJOR sewing mistakes and damages. Another manufacturing issue is that coat is listed on their site as having “premium-grade 100% mulberry silk,“ however, the coat I received is instead lined with polyester. Other problems are that the epaulettes are two different lengths, some of the buttons are barely hanging on because they were not attached properly, the seams all along the coat are ruined, and there are blue threads coming out of the seams where the coat was damaged because someone used the wrong color of thread to repair it.
Since I spent several hundred dollars on this coat thinking it was luxury and was told by the support team that it was being made just for me, I obviously wanted to return it. I reached out to customer service THREE times, but never heard back. Nothing. I am so saddened by this. I rarely spend this kind of money on things and was completely deceived and robbed.Dress
I ordered two dresses from Silk Maison when they see how popular they are on instagram. My dresses literally came in cheap clear plastic bags. When customers say packaging is good, I don't know which packaging they talk about. As you know prices are not cheap at all. I order from Aliexpress and Shein, their packaging is even better quality. They could have definitely done a better job. Very disappointing.
Silk Skirt
Something definitely off with this company. I would not recommend. Product was packaged nicely and seemed professional until I needed to do a return. Customer is basically non-existent and the return process does not make any sense at all. They provided me with an address to send the return and then claimed to have never received it and have no idea where it went because they use a third party carrier. Doesn't seem right. They refused to issue a refund or even a partial credit for the inconvenience. Sounds like they ship from somewhere that cannot accept the returns or they do not want to reveal their location. Sounds fishy. Very bad experience.
Coat
I would rate them zero stars if I could…
I would rate them zero stars if I could BUYER BEWARE!!! They had a ridiculously long shipping delay and when I asked the order to be canceled they said fine. Then they shipped the order anyway and are now ghosting me when I am asking for their return address. I had to take this matter to my bank. NEVER ORDER FROM THESE PEOPLE! They are running a complete scam.
Review with most votes
Coat
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