Solbari - Overall Rating based on 25 reviews
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Beware paying for expedited shipping-Everyday SunHat UPF 50+
I purchased a Sunhat for a trip I was taking, leaving 6/24. I ordered my hat on 6/15 and paid for expedited shipping that their site said would get me the hat in 3-4 business days. Well, save your money folks...because it's been estimated to arrive 6/25 when I am aleady gone. I would not have paid extra for shipping if it wasn't going to get here in time and before I paid the extra shipping...I checked to be sure 3-4 business days was plenty of time. There's no customer service phone number to contact anyone, I've tried getting help from Solbari's "contact us" page twice and nobody has replied. Oh and the best part...I read their FAQ section, unfortunately after making my purchase, and it legit says they aren't responsible for late arrivals even if I paid for expedited shipping. That's poor customer service if you ask me. I will never buy from them again.
Update-well I suppose you can't trust DHL saying the hat would arrive on 6/25...because lo and behold the hat arrived 6/23, just in time for my trip. Solbari finally did reply to my email, via an email to me and they kindly refunded a portion of my expedited shipping. I still think they should have a customer service phone number to actually talk to somebody if needed. It would have prevented me venting here and giving a 1 star review.
Sleeves
Took about 7 weeks to get my order. Very unresponsive when requesting updates. When I did finally get a response they said it was the fault of the Australian postal system. The item recurved was not useable. Sleeves were so long you’d have to have NBA arms for them to fit properly. Would never recommend this company.
Arm sleeves, neck gait or, shrug
I placed an order in March 2020. I never received any shipping or tracking information, yet $162.00 was taken out of my account for the items. I still have not received any of the items as of June 7 th nor can I get any information from customer service. I will never purchase anything from this company again! I gave 2 stars because it would not let me choose less.
Sleeves
SCAM ALERT!!!!! I think his company is a scam. Take ur money but won’t deliver. I’ve been waiting 6 weeks and the few time they answer my emails (they don’t have a phone number which should be a red flag) they say it’s been shipped. Should be able to get it from anywhere in less than 6 weeks. Buyer beware!!!! SCAM ALERT!!! OBTW: I’d give a one star rating but the site won’t let me.
Sleeves
Ordered items weeks ago, still don’t have them. They sent me a tracking number three weeks ago saying the item had shipped. But every time I check it says the order is still in Australia. I’ve tried to contact Solbari several time but get no response. Beginning to think these people are a scam. Stay away!!!
Ordered item on 11 April and still not received although original delivery time was given as 4 to 5 days. Solbari refusing to refund money and blaming Australia post. Track and trace doesn't work and the parcel could be lost for all I know. Very disappointed in this company
70 days and counting. Have not received our order. This has to be a scam. Customer service is of no help. They refuse to accept responsibility for lost deliveries.
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Sleeves
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