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Beware paying for expedited shipping-Everyday SunHat UPF 50+
I purchased a Sunhat for a trip I was taking, leaving 6/24. I ordered my hat on 6/15 and paid for expedited shipping that their site said would get me the hat in 3-4 business days. Well, save your money folks...because it's been estimated to arrive 6/25 when I am aleady gone. I would not have paid extra for shipping if it wasn't going to get here in time and before I paid the extra shipping...I checked to be sure 3-4 business days was plenty of time. There's no customer service phone number to contact anyone, I've tried getting help from Solbari's "contact us" page twice and nobody has replied. Oh and the best part...I read their FAQ section, unfortunately after making my purchase, and it legit says they aren't responsible for late arrivals even if I paid for expedited shipping. That's poor customer service if you ask me. I will never buy from them again.
Update-well I suppose you can't trust DHL saying the hat would arrive on 6/25...because lo and behold the hat arrived 6/23, just in time for my trip. Solbari finally did reply to my email, via an email to me and they kindly refunded a portion of my expedited shipping. I still think they should have a customer service phone number to actually talk to somebody if needed. It would have prevented me venting here and giving a 1 star review.
Sleeves
Took about 7 weeks to get my order. Very unresponsive when requesting updates. When I did finally get a response they said it was the fault of the Australian postal system. The item recurved was not useable. Sleeves were so long you’d have to have NBA arms for them to fit properly. Would never recommend this company.
Arm sleeves, neck gait or, shrug
I placed an order in March 2020. I never received any shipping or tracking information, yet $162.00 was taken out of my account for the items. I still have not received any of the items as of June 7 th nor can I get any information from customer service. I will never purchase anything from this company again! I gave 2 stars because it would not let me choose less.
Sleeves
SCAM ALERT!!!!! I think his company is a scam. Take ur money but won’t deliver. I’ve been waiting 6 weeks and the few time they answer my emails (they don’t have a phone number which should be a red flag) they say it’s been shipped. Should be able to get it from anywhere in less than 6 weeks. Buyer beware!!!! SCAM ALERT!!! OBTW: I’d give a one star rating but the site won’t let me.
Sleeves
Ordered items weeks ago, still don’t have them. They sent me a tracking number three weeks ago saying the item had shipped. But every time I check it says the order is still in Australia. I’ve tried to contact Solbari several time but get no response. Beginning to think these people are a scam. Stay away!!!
Ordered item on 11 April and still not received although original delivery time was given as 4 to 5 days. Solbari refusing to refund money and blaming Australia post. Track and trace doesn't work and the parcel could be lost for all I know. Very disappointed in this company
70 days and counting. Have not received our order. This has to be a scam. Customer service is of no help. They refuse to accept responsibility for lost deliveries.
About Solbari
Solbari is an e-commerce company that specializes in the manufacture of sun-protective clothing, among and sun protection products. The fabrics used in such clothing possess the ability to inhibit the penetration of ultraviolet radiation from the sun. During warm and humid weather, sun-protective clothing becomes useful in offering UV protection. To make sure that you are buying products with the right fabric or UV-inhibiting ingredients, you first need to check what other customers are saying about a particular brand. In other words, you need to be entirely sure that your skin will not be susceptible to UV damage.
About Solbari
Solbari came into existence in 2014 with a mission to offer practical solutions in control of skin damage and skin cancer. Johanna Young founded the company, which has since received acclamation for providing high-quality and lab-tested products for UV protection. The company was awarded the Healthy Skin Award from the Skin Cancer Foundation Inc in the years 2016 and 2017. Solbari currently serves customers in over 70 countries worldwide. It has headquarters in Melbourne, Australia.
Product and services at Solbari
Solbari produces UPF50+ sun protective clothing for both men and women. The garments, comprising of upper and lower body clothes, use fabric that is certified to offer sun protection. Accessories like umbrellas, sunglasses, arm sleeves, and sun hats are also available for purchase. All orders have a free and fast shipping service. International orders have no duties and fees. Friendly customer service is open to offering all the necessary assistance. There are a 30-day refund and exchange policy.
Compliments, complaints, and tips for Solbari
It’s always our wish that our customers have the best experience with our products. Please leave a review so that we find ways to serve you even better.
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Categories Solbari
Online Shop | Fashion | Personal care
Page Statistics
Seite online seit: February 26, 2020
Letzte aktualisierung: November 29, 2024
Review with most votes
Sleeves
Ordered items weeks ago, still don’t have them. They sent me a tracking number three weeks ago saying the item had shipped. But every time I check it says the order is still in... Read onBy: David russell