The Irish Store Reviews
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Reviews (29)
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Irish marble trinity pendant
Wow, this pendant is just gorgeous. I actually bought it as a little treat for my sister, but it was so beautiful that I couldn't resist getting one for myself too. The quality is amazing and the way it's presented is just spot on. I've never had any issues with the service or delivery. The whole process, from ordering to getting the pendant, was super smooth. Thanks for offering such a great purchase. I'm always happy with your products.
Scarf and Hat
I really enjoy shopping at this store because they have such a wide variety of cool items to choose from! I recently found a super cute scarf and hat set that is not only stylish but also keeps me nice and warm. The quality of their products is fantastic and I can tell they will hold up well over time. I also love that I can consistently find awesome gifts for my loved ones here.
Awesome customer service
The customer service was amazing! They always kept me in the loop about when my stuff would arrive. I even called them once from Canada and they were really friendly and helpful. And to top it off, the gifts I bought for my family were a big hit!
Three cardigans
I'm so excited about my new cardigans I got from the store! My top pick has got to be The Kilfane Waterfall Cardigan in Charcoal, which I snagged in a size 2XL so it would be nice and roomy for me to throw on as a Spring jacket. Let me tell you, this cardigan is gorgeous, cozy, and really well put together. I've gotten so many compliments on it and I just couldn't be more pleased with my buy. Huge thanks to the store for carrying such a great product!
Surprise cap for husband
I had such an easy time ordering and the delivery was super quick. My husband doesn't have much hair, so he needed a hat that would keep his head warm without looking like a baseball cap. He really likes the hat and has gotten some compliments on it too.
newsboy hat
Horrible customer service. I ordered a hat just prior to Christmas, and have not received any indication if they received the order...but my money for it has been taken. All I wanted was some acknowledgment, and if they can't fill the order, I want the cash returned to my account. Today is 1/9, and so far I still have heard nothing. I will never order from them again.
Hamper
Poor Customer Service:
My complaint has to do with the delivery process. I ordered a basket from the USA to be delivered in Ireland. I gave them the full address and they changed the air code during the shipping process. The hamper was delivered to someone in a nearby village who insisted it was his. He refused to give it to her.
My cousin had to argue and prove it was meant for her. She had no idea that I had sent her a Hamper for Christmas. Customer Service would not tell her who it came from only that it was coming from the States. What was meant to be a joyful Christmas surprise turned out to be nothing but aggravation. The least expected was an apology from their customer service department
When I reached out to Customer Service for the Irish store I received a trite standard response… thank you for shopping with us.
This transaction cause more aggravation for my cousin and for myself but I will not be using the Irish store in the future.Sweater
I ordered a sweater for my mother but never received a confirmation email and costumer service never responded to my emails.
Two Irish sweater dresses
The sweater dresses were advertised as being made of "super soft merino" yarn. "Super Soft" merino yarn is well-known for its non-itchy, luxuriously soft feel compared to other merino wool yarn. I have purchased many Super Soft merino wool garments made by Aran Woollen Mills (and other Irish garment manufacturers). However, the Irish Store sweater dresses are neither non-itchy, nor otherwise soft (but the knitting appears to be fairly good; hence, the two stars). It is not lost on me that their ad listing does not capitalize the first "S" on "super" or "soft" merino yarn - perhaps hoping for an interpretation of their subjective opinion of softness - bad marketing decision...
Several items
Ordered an item around Valentines Day for someone' birthday in late March. I received an email saying my items shipped. 2 weeks later it turns out one of the items did not ship and was on back order. It is now March 19th and still no word. Terrible service....
Review with most votes
Several items
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