The Perfect Rug - Overall Rating based on 22 reviews
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Customized 9'6"x12' rug
I ordered a rug from The Perfect Rug, and it was supposed to be a 9'6"x12' Polermo Weathered Oak, just like the sample I got. But when it arrived, I was surprised to find a completely different rug, the Palermo "Lineage" Weathered Oak. It was not only a different color, but it was not the quality I was expecting. When I reached out to customer service, I spoke with two aggressive sales reps who tried to pressure me into accepting the mistake. I stood my ground and insisted on a full refund, but they shut me down without any room for discussion. As someone with a background in banking, I won't let myself be taken advantage of like this.
Multicolored rug
I recently received the rug I ordered from The Perfect Rug and it was a major letdown. The colors were way off from what was shown on their website. Instead of the nice light blues, greens, and cream I thought I was getting, I ended up with a rug that had darker greens, grays, and browns. I get that colors might vary a bit, but these weren't even close. It's clear that the company knows there's a problem but they keep selling the product anyway. I definitely won't be buying from them in the future.
Rug purchase
The rug we bought is just beautiful and the quality is amazing. The materials are exactly like what we saw in the pictures and the sample we got was a perfect match. It totally exceeded our expectations and we're really happy with it. But, the reason I didn't give it 5 stars is because the delivery took forever. They promised a certain timeline, but it ended up taking three times longer. And it was so hard to get any updates on where our order was. The customer service team didn't seem to know what was going on with the manufacturing and couldn't give us any info on the delays. The delivery itself took more than two weeks, which was really frustrating. Despite all of this, we're still thinking about ordering from them again because we really do love the rug.
Custom rug with serged border
The process of ordering my custom rug with a serged border went smoothly and efficiently. I found the website easy to use, and it was simple to choose the specifications I wanted for my rug. However, when the rug finally arrived after a two-month delay caused by Covid, I was let down by the fact that the yarn color used for the serged border didn't match the physical sample. It had a very pink hue that didn't go well with the rest of the rug. I understand that exact color matches aren't always possible due to differences in dye lots, but I think it's important for samples to be updated when dye lots change so that customers can make well-informed decisions. It would also be helpful to offer or request multiple samples from different dye lots to demonstrate the range of colors that could be used. If I had known a pink version was an option, I wouldn't have picked that color in the first place. Although the rug itself is good quality, the color mismatch was disappointing.
Hallway runner rug purchase
I got this awesome hallway runner rug from this place and I am absolutely loving it! It's really beautiful and fits perfectly in my house. Plus, it feels so nice and comfy to walk on. The edging on it just adds to the overall look. The rubber coating on the back is a game-changer, no more slipping and sliding for me! I had to get a seam in it due to my narrow upstairs hallway, but you can hardly even tell. I've been on the hunt for the perfect rug for years and I finally found it here. I highly recommend this place to everyone!
Custom sized rugs
I'm so thrilled with the custom-sized rugs I got from this place. The color is amazing, and the pad underneath really makes a difference in keeping everything in place, especially with my playful dogs. I had a tricky area in my home that I couldn't figure out, but the people here understood it completely and helped me with the measurements. The final result? Absolutely spot on. I highly recommend this place, especially if you need something unique.
Custom rug purchase
My experience with The Perfect Rug was pretty disappointing. There were a bunch of problems with my order, especially with the shipping. I had to reach out to customer service several times before I finally got my rug. I even had to threaten to cancel my order. The rug itself looks nice, but I was bummed out by the company's lack of follow-up and not addressing the issues right away.
Customized rug purchase
I just got a custom rug from this company and I am loving it! The whole process was easy, they had a ton of options to choose from, and the quality was even better than I expected. The samples they sent really helped me make up my mind, and the rug arrived super quickly. I definitely suggest this company to anyone who wants a special rug to spruce up their place.
Rug purchase delivery issue
I got a new rug, but man, getting it delivered was a mess. Waited forever, then found out it got delivered to the wrong place. Company gave me a hard time about their fancy delivery service and said to chill. No updates, until one day it just showed up on my porch. Definitely did not get that white glove treatment they promised. Tried to complain, but their customer service is a joke.
Customized rug purchase
The website was so easy to use, and I really liked how I could pick out every little detail of my custom rug - from the samples to the trim and backing. Ordering was a piece of cake, and when my rug came, it was wrapped up real nice and secure. The customer service was excellent too, so I'll for sure tell all my family and friends about this company. I'm already looking forward to getting more rugs from them in the future!
Custom oval area rug
I'm so happy with the rug company I found. I wanted a custom oval area rug for my dining room, and The Perfect Rug totally came through for me. They made the whole process easy from the get-go. I got to check out free samples and pick out just the right style for my house. The customer service was amazing, they helped me figure out all the customization options and made sure my rug was cut and bound perfectly. When the rug showed up, it was just like they said it would be. I'm thrilled with how it turned out - it's really the perfect rug for my room.
Custom rug order
I recently ordered a custom rug and I definitely suggest asking for swatches before making your final decision. The swatches I got from the company were super helpful, especially with the different surge thread options they included. It really made it easier for me to choose. Also, I was pleasantly surprised by how quickly the rugs were delivered, and they were the perfect size just as I had requested.
Perfect Rug
The rug I got was really awesome and looked great in my room. It was totally worth the wait, but the delivery took way longer than it was supposed to. I had to keep calling to check on my order, and every time I did, the people on the phone sounded kind of annoyed. They weren't mean or anything, but they definitely didn't sound too happy to be talking to me.
Large rug purchase
The ordering process at The Perfect Rug was so easy and smooth. We asked for samples and communication during delivery was great. The white glove service for our big rug installation was a must, and the folks doing the job were really careful. We're super happy with how it turned out and can't wait to order more rugs from them in the future.
Custom ordered rug
I just got a custom rug from this company and I have to say, it was a breeze. I liked being able to order a rug that fit my space perfectly. Getting swatches before ordering was a game-changer, it helped me pick the right color and material with confidence. The rug turned out even better than I expected, it looks amazing in my home. I'm really happy with the product.
Customizable rugs with great customer service
I am so impressed by the customer service I got from this company. The team was super helpful and always responded quickly to my questions. I ended up ordering 4 custom size rugs with binding, and let me tell you, they exceeded my expectations. The quality was amazing, just like the sample I got. If you're in the market for personalized rugs, I definitely suggest checking out this company.
Large rug for master bedroom
I got this really big rug for my room and it looks awesome! The quality is amazing. But let me tell you about when they brought it in. They were supposed to bring it in all nice and fancy, but nope! The delivery guys just left it by the garage when I wasn't even home. Not cool! Now my husband and I have to figure out how to get it inside and under the bed. It's a bummer after being so excited about my new rug.
Customized rug purchase
The Perfect Rug really lives up to its name when it comes to making the perfect rug for your space. The customization options are awesome - you get to pick the quality, color, and texture that fits your needs best. The communication during the ordering was top-notch, they totally understood what I wanted. When my rug showed up, it blew me away with how well it was made and how great it looked. I'll definitely be coming back for more rugs in the future and will for sure tell others about The Perfect Rug.
Beautiful rug, large size
Oh my gosh, I can't even deal with how gorgeous this rug is! It's seriously top-notch quality and absolutely perfect. The only problem was that the delivery guy just dropped it off at the front steps and it was a real pain getting it inside and all set up because it's so massive. They really should offer a white glove delivery option for big rugs like this. But man, the rug itself is just stunning, I can't stop admiring it!
Custom cut rug purchase
I just bought a custom rug for my foyer from the store. When it arrived, I wasn't happy with how it looked and the quality. But, after getting some samples and picking out a different rug that I really liked, I'm thrilled with my final decision. I wish I had done that before buying the first one!
Review with most votes
Quality products !Quality pric
Excellent quality unmatched rugs Quality is far better then all previous picked even my local market All for indoor use Lovely colors ,no hard color combinations,probably this ... Read onBy: Abbas