Theory Reviews
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40% off sale items
Man, I really messed up by not checking out the reviews before buying from this company. Their customer service is seriously lacking - I mean, come on, I ordered two items during a 40% off sale and only got one of them. And on top of that, I paid for next day delivery and the thing didn't show up until way later, plus they charged me full price. No phone number to call for help either, just a dumb "bot" to deal with. Couldn't even get anywhere by contacting a store. Do yourself a favor and skip buying online from these guys, go visit a physical store instead. Plenty of other brands out there with way better customer service that you should check out instead of this one. Trust me on this.
Return request
I had a rough time with my return request on this website. I tried to get a return receipt twice but got no response. I was annoyed so I tried again a third time, only to be told it was too late to return. The lack of communication and customer service was super frustrating, especially since I've spent a lot of money on their products before. It's disappointing to see a company I used to like and trust let me down like this.
Black blazer and white blouse
I just bought something from this place and honestly, the customer service was really disappointing. The people working there were kinda rude and didn't seem like they cared about helping me with my questions. I don't think I'd suggest this company to anyone who wants good customer service.
Clothes
I ordered several items, but they have never delivered my items to my house. When I called, they kept telling me that it delivered and they did not do anything with it. My order is almost $400.
Do not buy at theorycom or the outlet version
Theory produce clothes with quality issues and advertise them online with deceptive pictures. They sell them online to customers with a 'no-return and no-exchange' policy so customers must keep the clothes even if it's impossible to wear them. Do not buy!!
Review with most votes
Do not buy at theorycom or the
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