Universal Textiles - Overall Rating based on 22 reviews
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Incorrect color jacket received
When I first got the wrong colored jacket in my order, I was pretty bummed out. It took a bunch of emails going back and forth before I heard back, but I'm happy to say they fixed the problem in a good way. The customer service folks told me I could keep the jacket they goofed on and they'd send me the right color one I actually wanted. This really made my day, especially since I'm 69 and appreciate good customer service.
Clothing items
I had a really great experience with this online store. It was super easy to find what I was looking for on the website - I didn't have any trouble at all. The layout of the online shop was really easy to use and made shopping fun. My order arrived really quickly and in perfect shape, which was awesome. I definitely recommend this online shop to anyone who wants good quality clothes without breaking the bank.
Recent shirt purchase
Although the customer service was great, I was let down by the sizing of the shirts I bought. I got them in the same size as before, but they were way too small this time. It's got me wondering if the company just doesn't get the sizes right or labels them wrong. To top it off, I had to pay for the return shipping and I haven't gotten my refund yet.
High visibility clothing for dog walking
I always get my high visibility dog-walking gear from this online store. Their stuff is super durable and holds up well, which is perfect for all my outdoor adventures. Shopping on their website is a piece of cake, everything is laid out nicely and easy to find. Plus, my orders always come right on time and are well protected in the package. All in all, I'm happy with the quality of their products and how smooth the ordering process is.
Unbranded t-shirts
I bought a couple of t-shirts online, but turns out they were too small for me. Even though they had no tags, it was obvious they were brand new. When I reached out to the company to ask for an exchange, they said no because of the missing tags. I was really let down and started to question if this company was legit.
White fleece jacket for husband's bowls matches.
I just got my husband a nice white fleece jacket for his bowls matches, and the ordering was a breeze. The delivery was super quick too, which made it all smooth sailing. I did misplace the order number though, so I can't track it. But hey, my husband loves how the jacket fits and the quality of it.
Fruit of the loom tee shirts
I've bought from this store a few times and their Fruit of the Loom t-shirts are really great quality. I like that they have different weights to choose from, and I usually go for the heavier one because it holds up well in the wash. They also have a nice selection of clothing from other brands that's pretty impressive. If you're looking for some good quality clothes, this is the place to check out. And their delivery is super fast too, like lightning quick!
Jacket purchase from Belgium to Ireland
At first, I was a little skeptical about buying from this website because of some not-so-great reviews I saw. But I decided to go for it anyway. And let me tell you, I'm so happy I did! My jacket showed up in just 8 days, all the way from Belgium to Ireland, and it was exactly what I wanted. I definitely suggest checking out this site if you're looking to buy good stuff online.
Wrong Shoe
I recently bought something from this company and it was a total nightmare. For starters, the website didn't mention that the items were coming from the UK, so I got hit with an international fee. And when the shoes finally showed up, they were totally wrong and way too big. I contacted customer service with a pic of the wrong shoes and my order confirmation, and they actually tried to say I got the right item because the dispatch order had the "correct" name. Like, how is it my fault that there are two different shoes with the same name on the site, just different colors? I had to threaten to take it up with PayPal just to get my money back.
Black Riva Home Hanover Cushion Covers
I just bought these two awesome black Riva Home Hanover Cushion Covers from Universal Textiles and I'm so happy with them. They're really good quality and have brought a classy feel to my living room. The black color goes great with my other textured cushions on the couch, giving everything a put-together and stylish vibe. I'm super pleased with my purchase and definitely suggest these cushion covers to anyone wanting to spruce up their home decor.
Trespass Audrey Padded Jacket in Sandstone
I recently bought this Trespass Audrey Padded Jacket in Sandstone from a store I didn't know about before. I was a little hesitant at first, but it was the only place that had this jacket in stock so I decided to go for it. I read some reviews saying the sizes were small, so I ordered a size up and it was the right call. I ordered it on December 29th with free shipping and figured it might be delayed because of the New Year weekend. But to my surprise, the jacket showed up on January 2nd with updates the whole way there. I was really impressed with how quick and smooth the whole process was, and I'm definitely planning on coming back as a customer in the future.
Trespass jacket
I just bought a Trespass jacket from this place, but had to return it because the sleeves were way too long for me. However, I was really impressed by the great customer service I got from this company. They shipped my order fast and gave me a refund right away. I really liked how efficient they were and I would definitely buy from them again.
Lightweight windproof jacket for bowls on showery days
When you're in need of some specialized clothing, Universal Textiles is the way to go! I picked up a lightweight windproof jacket for my bowls matches on those rainy days, and it's been a game-changer. This jacket is exactly what I was after - keeps me protected without slowing me down on the field. They've got a ton of choices on their website too, so finding what I wanted was a breeze. And let me tell you, the fast delivery with tracking right to my door was the icing on the cake. My whole shopping experience was top-notch.
Item purchased and canceled same day
I ordered something from Universal Textiles, but then I found it cheaper somewhere else on the same day. I tried to cancel my order right away by filling out a form and sending an email, but they totally ignored my cancellation and still sent out the item two days later. Now I have to deal with expensive return fees, and they won't respond to my emails or answer their phone. Their lack of communication and customer service is really frustrating. And to top it off, there was no order slip in the package, making the return process even more confusing. If they don't fix this soon, I'll have to take it up with Paypal.
Quality items
I gotta tell you about this store I found last year. I ended up grabbing some leggings and these super comfy leather shoes, and let me tell you, they were top-notch quality. I was so impressed that I just had to leave a review, and I'm not usually one to do that. The leggings were cozy, long-lasting, and stylish, and the leather shoes were so soft, well-crafted, and could go with anything. I was thrilled with what I bought and would for sure think about going back to this store in the future.
My hoodie purchase
Man, I was trying to buy this awesome hoodie online, you know? But then when I went to check out, they told me they had made a mistake with the price! And then they went ahead and canceled my order! That's not cool at all. I just really wanted that hoodie, you know? Looks like I'll have to search for it somewhere else now.
Leather gloves purchase
I really needed a new pair of leather gloves because my old ones were falling apart. I looked everywhere in town with no success, but then I found Universal Textiles online. I saw a picture of some leather gloves that I liked, and they were at a great price, so I ordered them. They arrived on April 24th, and when I tried them on, I was so happy with the quality and how comfortable they were. Universal Textiles really came through with their amazing leather gloves!
Great online shopping experience
I was a little nervous at first because the prices were so low, but I decided to use my mom's credit card just to be safe. It all worked out though because the stuff arrived really fast, and even when something was out of stock, they refunded the money right away! So awesome, I'll definitely be shopping with them again.
Men's leather shoes
I got these men's leather shoes here, and let me tell you, they are top-notch quality especially with the price. I checked them against some fancy brand that costs way more, and honestly, these shoes hold up just as well, if not better. The only thing is, they were a bit bigger than expected - I ordered a UK 11, but they fit more like a Czech Republic 12. Not a huge deal though, I can easily fix it with some insoles or thicker socks. I'm really looking forward to rocking these shoes and waiting anxiously for my leather jacket from this store to arrive.
Lightweight shorts for warmer weather
I just got these great lightweight shorts from this store for when it gets hot out, and let me tell you, I am super impressed with them and the whole shopping trip. Even though the weather in England can be all over the place, I haven't had a chance to wear the shorts yet, but they are comfy and look good, just like they said. Trespass really knows how to make quality stuff, and the fast delivery and simple shopping made everything so easy for me. I'll be coming back to this store for sure.
Review with most votes
order number UTUS9390
They stated online I could return any item bought, but they used Rebound. I paid extra to return the item via rebound on October 29, 2021. It's now January 13 and no refund, alt... Read onBy: Elise