Urban Designer16 reviews
This score is based on 16 genuine reviews submitted via US-Reviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Good strap, useless support
Don’t buy — customer support is non-existent. I ordered a watch for my husband a few months ago; the subdials stopped working within weeks. I emailed and used chat for six months, no reply. At first it looked good and strap was surprisingly comfy.
Quiet win
Opened it on our anniversary; the engraving looked crisp and personal. I ordered weeks ago, the team was responsive and production was quick. My boyfriend loves the watch, and I'm genuinely glad it turned out so well.
Unexpected little win
I almost tossed it in the jewelry bowl, but then I wore the ring to make coffee and it didn't snag on my sweater like cheap stuff does. Short commute, long day. People actually noticed. Felt solid. I use it every morning now. Happy I took the chance, honestly.
Nice deal, delivery could be smoother
Bought this because price was good. Delivery arrived when they said, and the staff actually answered my questions — really appreciated that. A small mix-up with timing, but they fixed it without fuss. If you order, ask them for a delivery window ahead of time. Not perfect, but overall worth it for future orders.
Sleek look, small glitch
gorgeous and heavier than I expected — nice surprise. But after a week it started losing time and then just stopped a few times. We followed the instructions to the letter and even reset it, cleaned it, everything. I’ve messaged the seller three times with no reply. Bit bummed, because it looked great and he liked it. Now thinking repair or toss.
Patch-up success
Right when I got the repaired watch back I felt relieved — it mattered. My husband gave me that engraved wood watch and the band snapped after a few months; I needed dependable everyday piece since I drop things with my bad back and had a rough return experience before. Urban Designer sent extra links that didn't help, so I mailed it in. It took months but they fixed it and were kind.
Holiday watch - mixed experience
I ordered this watch as a holiday gift and paid extra for 1–3 day shipping because I had a deadline. They told me the exact model was out of stock and offered a similar one — I agreed. Then silence; after a couple follow-ups they said shipping wouldn't resume until Jan 3. Frustrating. When it did arrive weeks later the watch itself was actually nice. The leather strap is soft, the clasp feels solid, and the face catches light without being flashy. My fiance wears it almost every day now. So the product is good, but ordering and delivery were messy. I'll shop here again maybe, just not when I need something fast.
Everyday wooden watches that actually work
I’ve adjusted a link or two over time, but that’s it. Dry expectations turned into quiet satisfaction — I expect these to keep working for years.
Two stylish and classy watches
I've been a fan of this watch brand for years now. I own two watches in different styles and colors that go great with my outfits and jewelry. They not only look good but are also practical - big enough for me to read the time without needing my glasses, yet light and comfy for all-day wear. The Swiss movement in these watches is top-quality, so I can always count on accurate timekeeping. Plus, their dedication to sustainability and reusing materials really resonates with me as a customer.
Two watches, one casual and one dressy
I bought two watches from this store, one for everyday wear and one for fancier events. I really like the style of both watches. They're made of wood so they're super light, which I love. Being eco-friendly is important to me, so I was glad to find these. The watches are also really easy to set and have a nice quality to them. I think any of their designs would make awesome gifts, and I think the custom engraving option is cool, even though I didn't get it.
Masculine cross pendant
I just wanted to share that I bought a cross pendant from this store, and it's really top-notch when it comes to quality and design. The craftsmanship is on point, and it has this strong and masculine look that I really like. It's got some weight to it too, which I think adds to its appeal. I've found that I can wear it with casual outfits or dress it up for fancier occasions. Overall, I'm super happy with my purchase and would definitely suggest it to anyone who's into fine jewelry.
8 wooden watches for groomsmen
So, I recently bought 8 wooden watches for my groomsmen at this store. Let me tell you, the quality of the watches was top-notch, and my buddies were over the moon with them! These watches were super cool and unlike anything they had seen before, making them the perfect wedding gift. The customer service I got while making my purchase was really great. The staff was so friendly and helpful, making sure everything went smoothly. Plus, the prices of the watches were totally fair, especially considering how awesome they were. Overall, I couldn't be happier with my experience at this store and would definitely recommend it to anyone looking for unique gifts.
Custom watch purchase
The folks over at this store were just amazing! They really helped me out every step of the way as I picked out a custom watch. And let me tell you, the watch was done super fast. The quality was top-notch, even better than I imagined. The special engraving I asked for came out so nice. My boyfriend is thrilled with his new watch, and I know I'll be coming back here whenever I need another special gift.
Engraved watch purchase
I recently bought a watch from Urban Designer that had some really nice engraving on it. The attention to detail and precision in the engraving made it such a special gift that I know the person receiving it will really appreciate. The quality of the product is top-notch, and I couldn't be more pleased with it.
Shoes, bags, and accessories.
The stuff they sell at this store is seriously amazing and top-notch. The people who work there really know their stuff and are always super helpful, giving amazing customer service. My shopping experience there was top-notch and I would definitely recommend it to anyone looking for cool and special accessories.
Wooden wedding band
My partner and I love the rings! They're exactly as described and pictured. We were looking at new sets to replace our originals that we got married with 5 years ago and this set had everything we were looking for. Thank you!
About Urban Designer
As every month passes and brings us a new fashion trend, it is important to keep sustainability in mind. We all know the downsides of fast fashion, which take place at the cost of exploited workers, low-quality products, and a generally large amount of waste. As more and more exploitation comes into light behind a large company, people seek to turn towards businesses that don’t have a negative impact on the environment and are mindful of their waste.
Urban Designer is a company that puts emphasis on sustainability and making low-waste jewelry. But can a jewelry business really be sustainable and have a low impact on the environment? Read here for yourself how jewelry businesses can be eco-friendly.
If you're wondering about what other peoples' experience has been like purchasing from Urban Designer, you can check out feedback about their products here.
About Urban Designer
Urban Designer is an American, family-owned jewelry business that was founded in New York. They are currently based in Durham, North Carolina. Their best-selling products are wooden watches and rings. They also provide an option of engraving words into the products, be it in your own handwriting or otherwise. They make their wooden products out of reclaimed wood, in comparison to felled trees.
They have products for different occasions, as well as different styles. They ship their products internationally as well, making it so that there is jewelry for everyone and anyone in the world.
They claim that since the products are made of wood and have no resin or acrylic coating, the products are more water-resistant than waterproof. Since it is natural wood that they use, they also claim that as the years pass, the products will age like any normal wood, and still maintain their beauty and quality.
Products and Services of Urban Designer
Urban Designer provides wooden watches, rings, earrings for many occasions such as weddings, birthday gifts, anniversary gifts, and similar. They also have the option of engraving the pieces with words of the customer’s choice.
They ship internationally and accept payment through all major credit and debit cards, as well as PayPal.
Their motto is to provide customers with high fashion at an affordable price.
Return policies of Urban Designer
Although Urban Designer sends products all over the world, they do have some restrictions when it comes to their return policies. The orders that are eligible for the return policy must have their original documentation and should be in their original purchase condition, and finally, be shipped within 30 days of purchase.
Orders that are not eligible for return are international orders, engraved orders, items that have been damaged after delivery, and exchanges, repairing, and resizing are not allowed either.
Reviews, Compliments, and Complaints about Urban Designer
Have you made a purchase through Urban Designer recently? What has been your experience with it? How has time affected your product, and how easy is it to contact the support team in case of any problems? How long did the product take to reach you? If you have any experiences to share regarding the questions above or any other sort of experience, then leave a customer review on our website. Leaving a review would prove to be helpful for those who are considering buying from Urban Designer.
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Categories Urban Designer
Online Shop | Fashion | Gift shops
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Last update: October 2025
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Review with most votes
Wooden wedding band
My partner and I love the rings! They're exactly as described and pictured. We were looking at new sets to replace our originals that we got married with 5 years ago and this se... Read onBy: Lucy