Vooglam - Overall Rating based on 52 reviews
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sunglasses crooked
I bought some sunglasses from Vooglam, and they don't sit right on my face. I tried to reach out by email, but I haven't heard back from them at all. It's really annoying because they say they have a warranty and return policy, but it seems like they don't care about fixing the problem I'm having.
Edimeia (Prescription)
BE WARY!
Do not shop with these folks!
I ordered a pair of glasses on the 17th of November and paid for expedited shipping. I received an email on the 22nd stating that my glass were enroute, and that was the last time I heard from them, outside of marketing emails.
My glasses arrived in my home city (Wilmington, DE) on Nov. 30th and they in turn sent it on to Philadelphia and then NY, (as of Dec. 3rd). When I contacted them to find out what's happening, they advised:
"We noticed that your package has been temporarily stopped by USPS, due to the issue of forged postage, please don't worry about it, would you like to wait for us to verify the reason with the logistic provider before getting back to you? We apologize for the inconvenience."
When asked why I had not been notified since shipment much more regarding any issues, there was no response, but they did offer, "...we would like to offer you a 15% off coupon as compensation, would you be willing to wait for us to investigate the matter thoroughly? We will definitely get back to you within 48 hours, and we will take full responsibility if your glasses can't be dispatched, please don't worry."
Advised them that there being an issue with COUNTERFEIT postage was a HUGE red flag and at this point, I just wanted a refund. They get the 3 stars only because they indicated that they were in fact refunding my money.Eyeglasses
Snappy looking glasses but poor quality. First pair were defective in shape of lens... replacement transition did not darken. Vooglam said by email to send them back ...at my own expense... and they would credit my card. Returned Jan 10– no credit and no reply to my inquiries at all.
Eye glass frames
I have ordered eye glass frames from voogueme.com before. I loved the eye glass frames I received in the past and reasonably priced. I tried to send am email and called and there closed due to an holiday. I paid an extra $20 so they would arrive sooner. I am very disappointed that from the time I placed the order and ir shipped that they sent my eye glass frames to the wrong address and state. I will not be ordering from them in the future. All I can stay make sure you pay credit card so you are protected from this companies inexcusably mistakes. Buyer beaware of wasting your time possible money.
3 carrot moissanite engagement ring
The stone is nice - the ring itself it very thin - much different than the picture. The ring size was too big and I wanted to exchange it for a smaller size and this was my response:
hi, sorry to hear about this. Due to non-quality reasons, our warehouse is in China. The return shipping cost may be as high as 30 dollars.6 pairs of glasses
I ordered 6 pairs of glasses all of them are super cute!!! But unfortunately I didn’t like how a few of them looked on me which is ok because I expected this. I went to a eyeglass place to see if I could get my prescription put in and was told no… I was sad but I wear contacts so yo be stylish I’ll just wear the frames with my contacts…problem solved!!! I will definitely order again!! Also I did not do the express shipping and my order came much quicker than I expected! I ordered 10/16 received 10/25! Me : Happy customer!
2 pair
First time ordering from this company and last time. I have yet to receive my glasses...and I paid for fast shipping....SMH
Still have not received my order
My order was placed since May 11th and 29 days later still have not received my glasses.
I am utterly disgusted and dissatisfied with this company.
They use a lot of tactics to get around dealing with the issue when you send an email...they tell you things like email received blank and a whole lot of rubbish.
I live in Barbados and made the purchase to send to some one staying for a short time in the US to bring to me...the tracking order is still saying intransit to final destination. I received an email today saying give them another week. The person has departed the U.S now I am not sure how or when I will get my order.
I will never use this company again or recommend it, they are dishonest.2 pairs of glasses
I ordered 2 pairs of glasses a month ago and tracking has been stuck “on the way to USPS facility” for 10 days. Everyone else saying they got theirs in a week is discouraging since no one I talk to knows where they are or when they’ll be delivered to me. I just asked for a refund so I’ll see where that goes. The last pair of glasses I ordered didn’t take this long, but the prescription was off so I think this is the last order I’ll make with them; I’m so disappointed.
Prescription eye glasses
Love the frames no complaints about this company delivers good. products only one thing it hard to talk to. someone and time frame to get glasses
Awful customer service for returns
I have ordered many frames from here and recently learned I actually need bifocals. I received my latest shipment of 4 frames & have been trying to contact them about returning them to get my rx in them. No one has replied and I am VERY disappointed!
7 pairs of Glasses
I am pleased with all of my purchases. I did however pay for expedited shipping which they said it would be 7-14 days. I ordered on the 20th and they got to me on the 27th. I would definitely order again from here!
Geraldine Cat Eye
While I like the frame, the transition lenses purchased from Voogueme is distorted. I can see perfectly through the top; however, the lower part of the lenses appears distant or curved. I provided Voogueme with my current prescription used to purchase eyewear from a local optical store and I didn’t experience a problem. I’ve attempted to contacted Voogueme via phone and email several times to correct the problem and received no response.
Glasses
The thing that becomes instantly clear once you start the buying process is that it is a case of false value compared to other cheap/Chinese based glasses companies. A frame may be very cheap, but the cost of adding a prescription is much higher than similar online stores.
Also beware that many of the super value frame prices listed in Facebook ads etc arent actually available when you go to their actual website.
My glasses arrived much quicker than the estimated time even though I chose not to pay for premium shipping (since it was already not as cheap as I had thought). This is a HUGE plus point!
My prescription is also correct in both glasses. I would buy from them again but I would keep in mind just how big and bulky their glasses are. I suspect its for speed & keep design cost down that a little more care isnt given but its a real shame. My glasses I feel are JUST below looking costume/clownish/silly but some designs when you have in mind how big they are would cross the boundary. Ive only seen this to be the case, in my opinion in many customer photos Ive seen.
So I will buy again for these unusual and unique glasses but with caution!none
DO you guys read your reviews ??
I would be crazy to order anything? but the Glasses looks great.Cat eye
I bought several pairs of glasses and what can I say besides Im impressed they all look amazing and fit perfectly
Cat eye frames
I ordered some cat eye glasses. They came today I live them. My husband and daughters really liked them. Thank for the quick services.
Espejuelos
Los espejuelos son de muy buena calidad. Me gustaron mucho.
Cat eye glasses with transitions
I love my glasses. I knew it was going to take a while to get them. But since then I’ve ordered my sister and my daughter a pair. They are definitely high quality and definitely worth the wait. Yes, it took about a month, but so satisfied. Comes with a sturdy case a the tool to adjust screws if the ever become loose. Comparable quality to the ones you’d pay $200- $500 without hesitation.
4 pairs of glasses
I ordered four pair of glasses total 56.83. My account was charged 56.83 and 28.43. I called the customer service number and could not get anyone. I emailed the company and they wanted a copy of the transaction from my bank which I sent both. They then wanted the transaction id from PayPal which I only have ONE since I only had ONE order. Now they are constantly saying it’s being researched and I still don’t have my money! I should NOT have to wait while you all work out your own error. You took the money out twice. I will NEVER order from this fraudulent place again
I have ordered four pairs of frames and I love them all. However, I have my lens put in at Americas Best or Lens Crafters. I wouldn't trust them with my lenses
Review with most votes
4 pairs of glasses
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