Vooglam - Overall Rating based on 52 reviews
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Received 3 pair
I just received three pair of my glasses
I need to have the hard orange cases of my glasses. I just Luv this companyFrames
I’ve ordered over 12 frames from this company. I’ve had four pairs to have cracks in the frames around the lens. Each pair a different look but the cracks in the same locations. Though the frames are cute and cheap....the cheap price is an overstatement of the quality. I’ve invited friends and family to order and they too have experienced the same breaks in the frames they purchased. You get what you pay for in these frames. I’m glad I didn’t get my prescription filled because that would probably destroy my vision or given me extreme headaches. My optician fills the prescription so the value of my glasses increases tremendously because the lens are not cheap. I’m no longer able to recommend this company, just not worth it to me.
Black n gold cat eye
I had no problem with ordering, shipping or receiving my glasses. 8 days with expedited shipping. Nice quality and I’ve had great compliments. Regular shipping takes a while I hear.
Eyeglasses
First time ordering from this website, but overall I was highly satisfied with the price and the look. I love my new glasses! Just took a while for me to receive them.
Glasses
I bought four pairs of glasses and bought prescription lenses for all of them. I spent additional money for express shipping and when I got them I loved every single pair. This was last month (August 2020) when I got them.
Fast forward to today September 8, 2020, I’m sitting here watching tv and my glasses popped. I took them off to find that they had broken while I’m sitting here passively. I’ve been pretty much blind for half my life and I’ve never ever ever ever had glasses do this.
I contacted customer service and they told me that not only do they NOT have an exact replacement pair, but I’ll also have to wait up to a month (12-25 days) to get the replacement frames (because they “can’t afford” to send them the same shipping speed I originally ordered them) and then I’ll have to replace the lenses myself from the current pair. I’m not an optometrist. I paid them to do it right and they clearly can’t.
You pay so little for the frames and so much for the lenses, but if the frames can’t support the lenses there is no point having the product at all if it’s going to break after a month. I’ve been wearing glasses most of my life. I’ve never had this happen before.
They think they’re doing me a favor by replacing the frames. And only once “freely” they said. I am visiting my elderly parents during the pandemic and they live far away. I cant just go home and get my other frames. I’m sitting here blind because I thought I could reasonably rely on my new pair of glasses to get me thorough a couple of weeks away.
I am also very embarrassed because I’ve told my family members about this company and they bought from them. So now, I worry about how well my family will do with this product because they might end up being in the same position as me and it will be my fault for vouching for them.
Don’t rely on this company. The deals are too good to be true. Just go and spend the money on a quality product that won’t break after a month. Voogueme is horrible.I’ve had the same exact experience. I’m definitely going to go back to sites that offer great quality eyewear. They are more expensive but well worth every expensive penny spent.
Prescription glasses
Absolutely wrong product received and Absolutely no customer service received. Reached to return on day of arrival both via email and phone no response from either method of communication. Made continuous attempts over a 30 day period to no avail.
Refund and return policy is non existent. Not only was the wrong frame sent the prescription, which was correctly submitted and previously used by another vender, was unusable. I do not recommend this company under any circumstances.SAME HERE! I purchased frames with my current prescription from my optometrist. Received the frames, which I love, but the prescription received is ALL WRONG! I reached out to customer service the same day that I received my glasses to report that although I entered my prescription correctly ( I checked, then double checked and checked again to ensure it was entered correctly), I cant see out of the glasses I received. I can only see what is very close to my face. Everything else (side view, and anything beyond what's directly in my face) looks blurry! I couldn't even make out the walls in my own house, let alone drive with the prescription received. I reached out to customer service and to their credit they responded the very next day. However, they informed me that I ordered reading glasses, which I know I did not, as I wear my glasses for everything and need them for more than just reading. Their only solution to fixing the problem was for me to re-purchase the same glasses I had just bought with a progressive lens, which of course is more expensive, and pay to have have the "fixed" glasses shipped to me. They would give me a coupon code for 50% off. I guess that's another way for them to scam people for money. NO THANK YOU! I'll take them to a company in the US to have the adjustment made!!!
4 pairs of glasses
I saw some good reviews on Youtube so was excited to try this company but I have been waiting for over a month! I was just told a week ago that one of my pairs was not in stock. I have not even received when it will be shipped. I only have received a couple automated messages but nothing yet!! They apologized for the delay 2 weeks ago and added a free pair for under $15. But what's the point, if you still are taking forever!! I am still in the processing stage with no shipment date in sight. I am so disappointed. I am so angry and will not be ordering again!
Glasses
I LOVE my six pair of glasses that I recently purchased. They are fashionable,sexy,business,fun,and affordable. I have received so many compliments. My prescription was filled in all of them and the shipping was extremely fast.I will definitely purchase again.
Is this a legit website
Yes its legit but I have been waiting for over a month! I was just told a week ago that one of my pairs was not in stock. I have not even received when it will be shipped. they apologized for the delay 2 weeks ago and added a free pair. But what's the point, if you still are taking forever!! I am so angry and will not be ordering again!
I been waiting almost 2 months they keep telling me they are waiting on this frame. And I hear nothing!!! Nobody sends me any updates tracking or anything its just the same old generic explanation!! I am starting to think it is some kind of Scam!!! Nobody over there is trying to compensate me for anything!! I am pissed!!
Imagine how I felt waiting 3 months for my order and then tell me there out of stock I make another order and of course out of stock with no compensation at all for the trouble was soo bothered
You all do realize that this company is overseas in China
Yall do realize it says they are overseas which i knew so i took their recommendation and got the expedited shipping its a reason they recommend that otherwise u will wait forever over a month or two and of course by time they actually try and use your frame they will be out of stock BC the ppl who chose to do expedited shipping got first dibs pay the 8.99 for shipping for two i spent still less than i would have going to the store in the states ????????♀
I received my glasses, took quite awhile but I am fine with that... but when they arrived the lense was chipped. I tried 3 times to call, and was put on hold then disconnecbut , I sent an email right away with a picture of the glasses, and received an email back that they would replace the frames for half price. This is totally unacceptable and very poor customer relation skills. I have not responded to this reply from them and still not received a response. Again I was pleased with the glasses themselves they were lovely,,,, but extremely disappointed in lack of customer service
I received my glasses within a week purchased
I purchased my glasses
through Amazon. I love them. Beautifully made will
buy again.I ordered glasses .after about a month they came were very uncomfortable. I wanted to return them but was told I only could get back 50% and would have to pay shipping to the states. What a ripoff.
For all of you who have posted- thank you because I was going to order however if it is taking a month to get them, forget it- they shouldn't charge your account until shipped however if it takes that long, just cancel your order.
Two pairs of glasses
This company is the worst! If your prescription has two different PD or Prism do not order from this company. Once my glasses arrived (a month after I ordered) I took them to Kaiser Optical and Target Optical to have them checked against my actual prescription. It was off!
VoogueMe of course did not want to assume any responsibility and asked me to pay an additional $65 to have them done again. This is very disappointing. So basically I lost $165. Save your money and shop with a company that has great customer service.Where r my glasses this is crazy??
Glasses
This sight wouldn’t let me give 1 star which is more than this company deserves! DO NOT BE FOOLED! This company sells subpar poor quality lens-crafting from China! Everything looked distorted & after about 20 minutes they gave me a migraine! When I contacted ‘customer service’ with my issues I was told to give away the $100+ glasses I just waited over a Month for and buy new ones at a discount. The emails I received were Clearly automated responses addressed with some name not even Close to mine! I, for one, am tired of being deceived by companies claiming to sell quality product of the USA only to find out it’s all garbage from China. But hey, If you’re happy to support China & their crappy, poor quality products then please disregard this review.
Progressive eyeglasses
Ordered 3 months ago. I have not received. Wrote company support 4 times. No response.
I ordered June 2, 3 pair. Have not received glasses yet.
Tracking # is not real and usps has no tracking information..430093183 order number from 7th februrary, as well as another order.
have never had a delivery yet. still waiting. let me know whats happening please
Review with most votes
4 pairs of glasses
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