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Wallpaper Direct is an excellent online store for purchasing designer wallpapers and fabrics. I had a great experience shopping here as they had the widest selection of products from my favorite de...Read on
I ordered 4 rolls of wallpaper from Wallpaper Direct. I attempted to cancel the order a day or two after placing the order because I found the EXACT same wallpaper for $80 per roll cheaper at ...Mo...Read on
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Shopping Made Easy At Wallpaper Direct
Wallpaper Direct is an excellent online store for purchasing designer wallpapers and fabrics. I had a great experience shopping here as they had the widest selection of products from my favorite designers, and the process was made even better with their free sample by post option that allowed me to try before buying. Navigating through their website was easy with clear categories, filters, and high-quality images showcasing each product. The checkout process was smooth and hassle-free, ensuring that my order arrived on time without any issues. One thing that stood out to me about Wallpaper Direct was their exceptional customer service. They were always available via phone or email to answer any questions or concerns I had regarding my purchase. They even went above and beyond to give recommendations based on my preferences, which made me feel like a valued customer. Overall, I am thrilled with my experience at Wallpaper Direct - they provided everything necessary for a stress-free shopping experience while still keeping aesthetics at the core of their business model. If you're in search of quality wallpapers or fabrics for your home renovations- look no further than Wallpaper Direct!
I ordered 4 rolls of wallpaper from Wallpaper Direct. I attempted to cancel the order a day or two after placing the order because I found the EXACT same wallpaper for $80 per roll cheaper at ...Morris Wallpaper... Wallpaper Direct responded that I needed to pay for the return of the unopened wallpaper to their address. Once I received their wallpaper in the package THEY PACKED, I immediately took it to the USPS (the same carrier they used to ship to me). I paid the $20 or so to have it shipped back to Wallpaper Direct and went on my way, excited that I was saving $80 per roll (TOTAL $320) with Morris Wallpaper, not worried about paying for the return shipping to Wallpaper Direct.
This morning, I received an email from Jessica at Wallpaper Direct stating that she appreciated me taking her call (she never called), and that the wallpaper came to them with the box opened and 3 out of 4 rolls damaged. Her email states that I need to contact the carrier, as they will be charging me for the 3 damaged rolls (around $1,000) that THEY packed. USPS policy states that they will only accept a claim for insured mail, which I did not do because I had never opened the box.
I called Jessica after receiving the email (first time we had ever spoken, despite what she stated in her email to me) and explained the above. She stated it was neither my fault nor their (Wallpaper Direct) fault, but that it was the carrier's fault. When I explained that I did not take out insurance on it, she said that I should have and again stated it was not their fault. After we went around and around and she stated for the 4th or 5th time that it was not their fault, I lost my temper which was unwise of me, as she hung up (understandable).
Regardless, the points of my post are:
- Morris Wallpaper has better pricing
- Wallpaper Direct will not take responsibility for their packing.
- They will place blame on the customer. BE WEARY!
- Their website never mentions taking out insurance. They merely state, and I quote:
At this point if you do not want the product you will need to make a return to us. The instructions for returning products to us is located on our website under the FAQ section. However, we can accept the roll(s) that you have ordered back if they are unopened. We accept returns up to 60 days from the order date.
Please include inside the parcel your order number (1USA1354401). We also ask that you pack the product with packing materials to protect it during shipment. Once we receive the goods back we will refund the amount back on to the card used and confirm we have done this by email.
I NEVER OPENED THEIR PACKING. THIS IS NOT ON ME.