Wallpaper Direct22 reviews
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Quality wallpaper, easy online ordering, on-time delivery
I just got some wallpaper from this website and let me tell you, it is even better than I thought it would be. The design is stunning and the price was so worth it. It really looks incredible in my home and totally changed the whole vibe of the room.
Wallpaper
I ordered 4 rolls of wallpaper from Wallpaper Direct. I attempted to cancel the order a day or two after placing the order because I found the EXACT same wallpaper for $80 per roll cheaper at ...Morris Wallpaper... Wallpaper Direct responded that I needed to pay for the return of the unopened wallpaper to their address. Once I received their wallpaper in the package THEY PACKED, I immediately took it to the USPS (the same carrier they used to ship to me). I paid the $20 or so to have it shipped back to Wallpaper Direct and went on my way, excited that I was saving $80 per roll (TOTAL $320) with Morris Wallpaper, not worried about paying for the return shipping to Wallpaper Direct.
This morning, I received an email from Jessica at Wallpaper Direct stating that she appreciated me taking her call (she never called), and that the wallpaper came to them with the box opened and 3 out of 4 rolls damaged. Her email states that I need to contact the carrier, as they will be charging me for the 3 damaged rolls (around $1,000) that THEY packed. USPS policy states that they will only accept a claim for insured mail, which I did not do because I had never opened the box.
I called Jessica after receiving the email (first time we had ever spoken, despite what she stated in her email to me) and explained the above. She stated it was neither my fault nor their (Wallpaper Direct) fault, but that it was the carrier's fault. When I explained that I did not take out insurance on it, she said that I should have and again stated it was not their fault. After we went around and around and she stated for the 4th or 5th time that it was not their fault, I lost my temper which was unwise of me, as she hung up (understandable).
Regardless, the points of my post are:
- Morris Wallpaper has better pricing
- Wallpaper Direct will not take responsibility for their packing.
- They will place blame on the customer. BE WEARY!
- Their website never mentions taking out insurance. They merely state, and I quote:
At this point if you do not want the product you will need to make a return to us. The instructions for returning products to us is located on our website under the FAQ section. However, we can accept the roll(s) that you have ordered back if they are unopened. We accept returns up to 60 days from the order date.
Please include inside the parcel your order number (1USA1354401). We also ask that you pack the product with packing materials to protect it during shipment. Once we receive the goods back we will refund the amount back on to the card used and confirm we have done this by email.
I NEVER OPENED THEIR PACKING. THIS IS NOT ON ME.
About Wallpaper Direct
The use of wallpapers for interior decorations is increasingly popular. This is because of its flood of benefits over simply painting the house. When it comes to wallpapers, there are a lot of varieties to choose from. Hundreds of different patterns and designs. It's even good to know that some wallpapers can be painted which gives the room an alluring texture as well as adding one's favorite paint color. The house owner can even choose the way the wallpaper is placed. Some rooms look great with a wallpaper border in the room, while others look best with a full wallpapering. Another way to decorate the wall is to put wallpaper on half of the walls with a border midway. Cleaning wallpapers is easy. With a plethora of companies offering customers a huge variety of wallpaper designs, it's imperative to choose the best. One company that claims to offer a wide variety of wallpapers is Wallpaper Direct. But do they have testimonials from existing patronage giving credence to the validity of their products? How do customers keep track of their orders? How flexible are their return services? Are their products created from the fusion of eco-friendly materials? We suggest you read independent customer reviews of Wallpaper Direct here to get suggestive answers to your questions.
About Wallpaper Direct
Wallpaper Direct is a trading name of C. Brewer & Sons Ltd. and is part of the BREWERS group of companies. Brewers was established in 1904 and is a family-owned business. The company claims to hold the royal warrant for the supply of decorating materials to the Queen. Brewers argues to own more than 170 stores. Wallpaper Direct has been selling wallpapers online since 1999 and claims to have over 4,000 different wallpaper patterns. The company offers a selection of over 11000 papers on its website. Wallpaper Direct also claims to have a team of about 40 staff which includes customer service staff and warehouse staff. They also claim to dispatch hundreds of parcels every week.
Products and services of Wallpaper Direct
Wallpaper Direct offers a wide variety of wallpapers. The wallpapers can be selected by the color - beige, blue, black, brown, multicolored, gold, copper, and so on. The wallpapers come in different designs - all-over bird, damask, floral, motif, stripped, tile, trailing, animal, checked, faux effect, a geometric, plain, textured, toilet, and tree. The wallpapers can be selected by design - contemporary, kid, flock, nature, traditional, country, glitter, metallic, retro, and urban. The company also sells curtains, blinds, cushions, room dividers, rugs, stickers, and towels. Wallpaper Direct ships worldwide and offers a 14-day return policy.
Compliments, complaints, and tips for Wallpaper Direct
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Contact Information
Maple Road
BN23 6NY Eastbourne
United Kingdom
Categories Wallpaper Direct
Page Statistics
Seite online seit: June 1, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
Super cool wallpaper
The wallpaper choices were great! I found one I really loved. The ordering process was a breeze, and it arrived super quickly. When I opened it up, I was thrilled to see that I ... Read onBy: Noe Johnson