Europcar93 reviews
This score is based on 93 genuine reviews submitted via US-Reviews since 2017.
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the agent’s assurances didn’t match the actual state of charge, and that shaped the whole day. We were also told the office closes at 7 pm and there was nowhere to park near our hotel, so we were locked into that return time unless we wanted to find another drop-off point.
We drove out, figuring we’d top up on the way back. That should have been straightforward, but it wasn’t. We hit eight different charging points before finding one that worked. Some stations were out of order, some were Tesla-only, some required specific apps or accounts we didn’t have, and some simply didn’t start. That sequence felt like a chain of small failures: each charger that didn’t work added stress and ate into the time we had to return the car. Meanwhile Europcar’s phone system was just an automated tree most of the time; there’s an emergency number but the person who answered asked if we needed a tow and, unless the answer was yes, said they couldn’t do anything. That was blunt and unhelpful. We tried calling multiple times and got little to no real assistance.
Eventually, kind strangers pointed us to a hotel charger that did work, and we made it back but by then it was after 7 pm. Because we couldn’t drop the car at the original office after hours and had nowhere to park, we were advised — by a tow driver, oddly enough — that returning the vehicle to the airport was an option. We did that and paid an extra 15 EUR to make it happen. On arrival at the airport desk the staff were understanding and polite; they sympathized and even said something like Spain isn’t well set up for driving EVs, which is fair and true. That was the only part of the customer service experience that felt supportive. Earlier, at pick-up, the young man had reassured us repeatedly that charging wouldn’t be an issue, which was wrong information. Had we been told the truth — that charging infrastructure can be unreliable and that the car might not start with a near-full range — we would have planned differently and avoided a lot of stress.
I’m grateful we eventually solved it and that the airport staff were helpful. I’m also left wishing Europcar would do better on two concrete things: 1) present the actual battery percentage and realistic expected range at handover, and 2) provide a real, reachable support line for EV issues or at least offer clear instructions and useful local charger maps. A small disclaimer at pick-up — “charging infrastructure in this region can be spotty” — would have changed how we planned the day. If you’re thinking of renting an electric car in Spain, take a charger plan, extra time, and don’t assume the pick-up agent’s reassurance equals reality. Also consider asking for the exact battery percentage in writing before you drive off. Overall I was relieved it all worked out in the end, but the delivery and emergency support were disappointing and things that should be fixed.Halfway charged, fully stressed
some were just broken, some were Tesla-only, and others required an app we didn’t have or couldn’t download. That felt like running a gauntlet. One minute you think you’ve found a station, the next you realize it won’t work. Time slipped away. We were calling customer service more and more as the battery dropped; mostly we got phone menus. When we finally reached the emergency line, the person we spoke to basically asked if we wanted a tow and if not, he couldn’t help. Not exactly comforting. So we were left relying on strangers — local drivers and hotel staff who went out of their way to help, bless them — and finally we lucked into a charger at a hotel that actually worked when the battery was down to 5 percent. That surprised me in a good way; it wasn’t the company, just random kindness.
By the time we charged enough, it was after 7 pm and the depot was closed. The tow driver we did end up calling gave helpful advice: maybe return it to the airport where they’d accept it and that would avoid a big fine or other nonsense. We did that, and they charged another 15 euros for the change. When we finally returned the car at the airport, the staff were sympathetic and frankly quite nice — which was a relief. They even said, “Driving an electric car in Spain is stressful because the infrastructure isn’t ready.” That line would have been useful at pick-up, if I’m honest.
I reached out afterward asking for a refund of the extra fees — the 20 euros at the counter, the 15 for the airport drop-off — because the whole point of the package was supposed to be that we wouldn’t have charging problems. Europcar’s reply was basically a copy of the contract and a note that I’d authorized those charges. That felt like a brush-off. Overall, the car itself drove fine, comfortable, no weird noises, pleasant to use in the moment — that was the silver lining — but the experience around it, the lack of accurate info up front and the slim support when things went sideways, made the day unnecessarily stressful. I’d rent from them again only if they were upfront about charging limitations and if I had a confirmed plan for where to charge first.Replacement ruined the trip
the replacement car made the holiday worse. I had a good car at pickup. Clean, correct category, no issues. Then the branch pulled it out of service the same day, unannounced, and handed me something that felt decades older. I lost time and mood. I went back and forth to the branch several times. I waited. I organized paperwork in the sun. All on day one of the vacation. The replacement itself was the main problem. Old-looking, badly worn in places. Tires with shallow tread in spots. Seats stained and faded. Cracked interior trim. The air conditioning barely worked, which is a real issue in 30°C weather. There was a strong smell — cigarettes and damp. Brakes squeaked and a few panels rattled. Fuel use seemed higher. The infotainment was either ancient or missing, which mattered less but still felt wrong. I’ve rented from Europcar and other big companies for over ten years. Usually it’s fine. This time that contrast stood out. The first car had been surprisingly good. That made the downgrade even more obvious. Staff at the branch were polite enough. I’ll give them that. They tried to explain the inspection and the decision to withdraw the original car. Still, I was left with a vehicle that didn’t meet what I booked, nor what I’d expect from a reputable rental. This is a contract issue. You should get a comparable vehicle when one fails. I asked for a proper replacement then and there. I asked for tires that weren’t critical, working AC, no odor, and generally a car in decent condition. That didn’t happen. I will return to the branch in the morning and expect a concrete fix: the same model or an equivalent in proper condition. If not, I will terminate the rental and file a formal complaint with head office and post this experience elsewhere. Not dramatic, just factual. The holiday was impacted. A quick, competent fix now would still be appreciated.
Tiny scuff saga
Was annoyed — charged for tiny invisible scuff, they refunded though.
Stansted mix-up
Arrived at Stansted to a canceled booking despite the confirmation email; staff found a replacement car so I could get to work—annoying but relieved it did.
Midnight shrug
Tried it first night; tiny marks, still felt satisfied.
Roadside regret
Wouldn't use them again — learned that after being stuck on a desert road. Friend recommended them; bright flashlight from another driver helped, unexpected.
Almost rescued
Sat on the hood, phone dead, my buddy had recommended them — thought useless, then driver arrived, polite, surprisingly fixed things enough
Not flashy but it worked
Needed help after a small investment scam; I'd tried others and got nowhere. Fred Mercy walked me through steps, felt steady and practical — got funds back, no drama, reliable.
Two rentals, small snag
Funny thing — I rented from Europcar twice; cars drove great, felt solid and clean when I picked them up. Returned them spotless but deposits are still pending, emails slow. Still handy for quick trips.
Unexpected driveway guest
A car showed up in my driveway Friday evening; I used their contact form Saturday—felt like shouting into a void. After nagging them a couple times they finally sent someone Monday. Not great, but it worked.
Short trip, solid ride
I flew into Guayaquil for a couple days and I was worried after past sketchy rentals. This car felt sturdy, drove smooth on rough roads — saved my aching back. Took a minute to adapt, but I'm happy.
Midnight booking, morning relief
Stayed up late booking a car for an early trip, thought it was ruined when they said they had no reservation at the counter. Then the rep dug through records, found a car and handed me keys — well, sudden relief. Used it for work runs, did the job.
Coworker tipped me, still waiting
I first heard about Europcar from a coworker, and I was hesitant about their deposit—turns out justified. Rented twice, returned spotless cars, but refunds never came on time; I’m still getting vague emails with no date.
Night booking confusion, ended okay
Booked late and panicked when they said they had no reservation; I was ready to walk (had bad experiences with other rental firms). The agent dug into it, found my booking, and sorted a car — annoying delay but ultimately okay, so I left relieved.
Almost wrote it off
I started using this week after ordering and at first I was skeptical — packaging looked tight but I assumed fine. Then, when I swapped in a refill and it actually worked without fuss, I felt relieved and glad it wasn't a headache. Thanks.
Finally sorted, kind of
a billing mix-up — they charged me for a refill I returned with more in it. After annoying hold music they sorted it, I'm happy, not perfect though.
Fuel charge hassle, ended okay
document everything.
Surprisingly smooth pickup
I wasn't expecting great service, but pickup and drop-off were surprisingly smooth and on time. The team replied to my billing questions quickly and even helped sort a charge after a mix-up. Keep your photos when you return the car — that tip actually speeds things up.
Surprised but relieved
I needed a car for a move — bad back, couldn't lift much. I was skeptical, burned before by hidden fees. At pickup I braced for the worst, but the agent walked me through the insurance, helped load a crate, and the final bill matched the quote. That's when I relaxed. Not perfect, but solid.
About Europcar
There are many reasons why we need to rent a car. It could be that we are yet to get a car but we need the flexibility of having a car of your offers for a day or more. Even if you have a car traveling to another city or country you can’t drive to or having a faulty car, you would also need to rent a car during your stay in that city or till the car is fixed. One of the companies you can rent a car from in the USA or when you travel to other countries is Europcar. However, before giving them a try, we suggest that you read reviews of the company left for them here by customers who have patronized them before. This will help you to know if they have been as efficient as they claim.
About Europcar
Europcar is a company that offers car rental services in the USA, Europe, and several other countries in the world. They claim to have an extensive network and a modern fleet. They pride themselves in having the selection of prestige rental where you can arrive with one of their prestigious rental cars that include sporty, luxury, and executive rental cars. They claim to deliver their mobility solutions globally through an extensive network in over 140 countries.
Services
The services of Europcar include express pick-up, VAT refund, Deliver & Collect as well as E-invoicing. Some of their UK deals include monthly car hire from € 105 a week, long term car hires from € 249 amongst others. They also have a loyalty program aimed at rewarding their customers. Members are privileged to a 10% off their public rate for renting a car or van for three or more days with no exclusions. With this, you can save more during the period. Also, being a member, you get to enjoy a faster vehicle pick-up process and rewards like free weekend rentals and value off coupons. Interested parties can join for free. Europcar vehicles are enabled with GPS services to help guide customers who might not have a clear idea or are unfamiliar with their destination. Why choose Europcar? They provide a convenient car rental experience, fast pickup times on arrival, and excellent prices. Their online check-in allows you to view, modify or cancel your reservations at any time by entering the relevant details. The most appealing part of Europcar is that they can deliver their hire cars to wherever you are and collect from any UK address saving you time. Delivery and collection for all types of vehicles are conducted starting at € 10. To receive news and special offers from Europcar, simply subscribe to the Europcar newsletter.
Compliments, Complaints, and Opinions
Have you tried any services of Europcar before? If yes, how easy was it to find the model of the car you wanted to rent? Would you recommend Europcar to other people who want to rent a car? Kindly share your experience and thoughts below.
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Last update: May 2026
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Review with most votes
Perfect for a road trip
We rented a car in New York and drove all the way to Los Angeles. Perfect car. No problems. Took us a whole month, and we saw a lot! Car had no problem driving in the scenic ro... Read onBy: John