All reviews of April OBrien

  • Review about: Sardel

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Wonder if I'll ever get them...

    I ordered 2 pans a month ago (Nov 30) for Christmas for my husband. The website stated "arrives in 2-4 weeks". I knew they might be a smidge late, but as of today (29 days after the order was placed), they haven't even shipped. I was told my a rep that it looks like they'll ship out next week. This is the umpteenth time they've said this. Just save yourself the headache and get an All-Clad. So disappointed... I really wanted a company like this to succeed. I wonder if I'll ever see the pans my husband was supposed to get for Christmas. Instead, all he got was PJ pants. ????

    I paid for expedited shipping and also found that after two weeks the item had not shipped. This qualifies as non-delivery and was enough to dispute the charges with my bank. Amazed to see the same item is still listed as available on the Sardel website.

    I ordered the full set in April 2021. It is now the last day of August 2021 and I still haven’t received my order. They did however already charge my credit card as soon as my order was placed. Numerous contacts with the company always result in the same response of it is coming from Italy and being stored in a warehouse in New York and the warehouse is experiencing delays.