All reviews of Asante Adams
Review about: I Love Dooney
Allison Crossbody
I ordered this bag on 7-12 for my daughter for her birthday (which was yesterday) and still today (7-20) I have not received it. I paid an additional $10 for 5-6 day shipping which would have been enough time to arrive. Their customers service hours are Mon-Fri 8-5 only. I sent an email on Saturday which I just received a response tonight at 8:50pm saying they just shipped my order and gave the confirmation number. I also called today during their office hours and asked to cancel the order. The rep told me that I he could not cancel it as it was already being shipped. Of course there is a return fee, however I was told it would be waived if I return the bag...i guess we will see how that goes.
If you don't open the box and just refuse it the carrier company (fedex/ups) will return it without charging you.