All reviews of Blanca Deckow
Review about: Klook
Private group tour with transportation
I booked this private group tour with transportation on this platform for a trip to Kota Kinabalu, hoping for a great experience. However, it did not turn out as expected. When we arrived for the Sapi/Manukan Island tour, we found out our hotel was in a far-off location. The local organizer couldn't pick us up from there and suggested we take a taxi, costing us an extra $60. When I tried to change the transportation part of the tour and get a regular one, customer service gave me the runaround, with different agents not knowing the tour options well. They eventually said I couldn't make the change, leaving me frustrated and out of money. This unprofessionalism and miscommunication wasn't a one-time thing - it was the third problem I faced with this platform. I wouldn't recommend using it and would suggest looking at other sites like TripAdvisor, GetYourGuide, or Booking.com for an easier booking experience with better customer service.