All reviews of Brian McFarland
Review about: Rebel Soul Collective
T-Shirt
Terrible customer service. A shirt that I ordered for my wife was delayed. Their customer service representative responses back to a CUSTOMER were (1) we’re a small business so takes time to get a product out. Okay I can accept that and then the best one yet (2) After emailing and waiting over three days for a response, emailing again complaining about their response time they do not apologize but rather just send a Return Label.
If you’re wanting to be treated like a customer should I’d definitely stay away from this company. They do not promise on their delivery. Oh wait...they don’t feel they have to because they’re a SMALL business.Terrible woman that owns this business. She fixed another small woman owned company. Unprofessional and gross.,
I ordered a couple of shirts two weeks ago and was super excited. I came across this business and loved everything about it. I was super excited to get my shirts. When I received the delivery it was not my order. It was a beanie for someone in Washington. I live in California. When I contacted the business, they told me they would send me a shipping label to return the wrong order and my order would be corrected ASAP. I then asked if they could just charge me for the beanie as well so we can skip that step. But they denied. I don’t know but it just rubbed me the wrong way. As a business, I would have let someone keep that messed up order. It was a single beanie as an apology for the mix up. After all of this back and forth, I decided to cancel my order completely. I was really sad because I was initially really excited about this new company. Most likely would not order from them again for that reason.