All reviews of Brick Bradford
Review about: KUHL
Kuhl Does Not Stand by Their Products
Bought an expensive t-shirt a few years ago through a US Military Exchange... I have seldomly worn this shirt; however, I noticed there were three areas of stitching that are loose along the horizontal chest seam... I submitted a warranty claim to Kuhl... Approx 2 weeks later, the company responded with the following: "Thank you for reaching out. Unfortunately, that damage is not something we are able to repair or cover under our warranty due to the nature of which it was damaged and not being a manufacturer defect."
Confirming with a professional seamstress that the true nature of the defect was, in fact, a manufacturer's defect, I requested my case be evaluated by a supervisor... No response... I made this request a second time, and the response was that I "may have the best luck with taking the item to where it was originally purchased."
Pushing the solution onto the Military Exchange (or any retailer), who only markets manufacturer products further demonstrates zero sincere or legitimate concern for the quality of their products and the satisfaction of their customers...
I strongly encourage all Navy and AFEES Exchange purchasing agents seriously reconsider allowing Kuhl to be sold in all Military Exchanges so as to protect military personnel from a company who will not stand by the perceived quality of their products...