All reviews of Brook Orn
Review about: Swiss Airlines
Business and personal trips
My experiences with this airline have really let me down. I've booked flights with them for work and for fun, and let me tell you, it's been a real struggle each time. The first time, out of the blue, they canceled my flight just two weeks before I was supposed to leave. No matter how hard I tried to reschedule, they said it couldn't be done. Then, the next time, they changed my flight not once, but twice, leaving me stuck in the airport for a whole day waiting for my connection. And, you guessed it, no chance of rebooking. The customer service? Don't even get me started. Those call center folks sounded like robots, just spitting out canned responses and acting all passive-aggressive. They didn't fix any of my problems, just made things worse. Overall, dealing with this airline has been a real nightmare.