All reviews of Cale Stanton
Review about: Thorne Supplements
Subscription orders cancellation issue
I've been a customer for a while now and I've always trusted the products they offer. But let me tell you, my recent brush with customer service really had me doubting the whole company. I needed to cancel two subscription orders because of timing issues, but the rep I talked to was so unhelpful and sounded like they just couldn't be bothered. I was crystal clear about canceling both orders, but somehow one still managed to get shipped out. It was a total mess trying to get things sorted out with their customer service team. They kept feeding me false info and I had to really fight to get my refund. It took a whole month of me badgering them non-stop before I finally got my money back. The whole ordeal left me feeling super let down by their service.