All reviews of Coralie Kub
Review about: David's Cookies
Online cookie order
I recently bought some cookies online as gifts for the holidays, a tradition I've been doing for over six years now. But this time around, I had a pretty disappointing experience with their customer service. After I placed my order, I realized I wanted to cancel it and get something else instead. I tried reaching out to their customer service for help, but even after multiple tries, I never got a cancellation email. The person I talked to, Anna from the NJ location, wasn't very helpful at all and was pretty rude in her response. She wouldn't connect me with someone else and left me feeling frustrated with no solution in sight. This whole ordeal has definitely made me think twice about ordering from them again in the future. Hopefully, they can fix the issue with their staff so they don't end up losing more customers.