All reviews of Cory Gorczany
Review about: Effy Jewelry
Custom Diamond Pendant
I recently got a custom diamond pendant from this jewelry store, and I was so excited to get it. But when the package came, I was shocked to see what looked like dried blood or poop on the bottom of the box. It was gross and made me upset, so I emailed customer service right away with a photo of the package, hoping they'd fix it. It's been six days now since I reached out, and even after following up a bunch of times, I still haven't heard back. The lack of communication and slow response to the issue is really not okay. I asked for an exchange but all I got was a 'request received' message, making me feel like they don't care. This kind of customer service is not good enough, and I'm really let down by how everything has been handled.