All reviews of D. Cooper
Review about: Outdoor Research
Gortex Jackets
I recently ordered two expensive Gortex jackets from Outdoor Research. A couple of minutes after after I placed the order, I checked my email and realized I had forgotten to enter a promo code for a 15% discount. I immediately contacted them via email (about five minutes after order was placed) and explained that I accidentally forgot to enter the promo code. I never heard back from them (and they were not taking any customer service phone call either) so sent a follow up email, Finally received an response saying they would NOT honor the promo code because I forgot to enter it, even though I contacted them five minutes after order was placed. These people have absolutely NO IDEA how to run a business. Instead of trying to please their clients, they seem to go out of their way to tick them off. Judging by the reviews on this site, a lot of people appear to agree with me. Will definitely NEVER buy anything from them again and suggest you do likewise. They are definitely very BAD NEWS!