All reviews of Darlene Massey
Review about: SuzanneSomers
some skin lotion
I had to do an emergency move and the item was sent Fed Ex. I have an account with Fed Ex, but they told me they could not change the mailing address. However, Fed Ex said the shipper could. In this case Suzanne Sommers.com
Her customer service said they could not do that and that it didn't really matter because Fed Ex usually hands off the delivery to the US post office. I had mail forwarding. However they refused to fix the address that Fed Ex said they could. Well FedEx never handed off the package and kept it. I got a text it had been delivered , got in my car and drove the 5 minutes to my old address. The package was not there. I can only guess that perhaps someone stole it. But this could have been prevented if their customer service did their job instead of being lazy and relying on the US post office. I will never order again. There are other sources for excellent skin care.