All reviews of David Tamkin
Review about: Gthic
A ring
A little insight into the company, and I recommend those who go to buy from this company to take the time to read this:
I had ordered a ring from the website. The shipping details specified that within the United States, the shipping time is significantly less than shipping internationally. Only a couple of days later the ring was shipped out from Dayton Ohio, as cited from USPS.
When the ring arrived I tried it on, and instantly understood that the ring was too heavy and I did not like the way it sat on my finger. Luckily on the page of this ring there is a clear return policy. Stating “hassle free returns within 30 days”. So I emailed the customer support to their email within the same hour, stating that I was not satisfied with the ring, it is heavier and bulkier than I expected, easily fell of my finger, and would like to return it. I received this response:
“Thanks for placing order with us.
If you want to return the ring, you need to afford the shipping fee. As we don’t have the warehouse in US, the shipping fee would be expensive.
Or you can keep the order and pay $7.99 (shipping fee) to get a new free ring you want from our store.
Tell me your thoughts, thanks.”
This confused me, because the ring was shipped out from the wear house 2 days after I ordered it, from Dayton Ohio. If it was outside of the US, 1) how did it arrive in Ohio so quickly (why to Ohio if I live in LA?) and 2) why is it cheaper shipping WITHIN the US than international?
This also kind of seems like a tactic to make the customer spend more money instead of accommodating him/her. The representative did not explicitly state that returns weren’t an option, he instead tried to bully me into keeping the ring (not getting my money back, even though this is not a “made-to-order” product) and spending MORE money. This does not seem “hassle free” at all.
I’m sure there are some who have had positive experiences with this company, however this made me feel cheated, and totally killed my excitement over this company. By the way the representative has yet to respond.